Jim Milella

I came in for a 12:30 appointment. Promptly met by Jim Milella, who took care great care of me. Promptly met by Jim Milella, who took care great care of me. More

Helpful 0

Report | Print

First let me begin by saying that the Service Technicians at Ide whether Jim Milella or most recently Amelia Horsford, are outstanding always helpful and pleasant.. They have nothing to do with pricing for at Ide whether Jim Milella or most recently Amelia Horsford, are outstanding always helpful and pleasant.. They have nothing to do with pricing for services and with that I have an issue. I needed to have new shark fin antenna installed. I was quoted in excess of $1100.00 which included 6 hour of labor.. I said no way. When I responded to a survey with frown face I received a call saying they were just following Honda's "book" prices and said they would do it for half the labor. Still excess of $600. I told them I would get back to them I bought a genuine Honda part with shipping for $47 online.. A very automotive savvy friend installed it for me in less than an hour and commented that it was a very easy straight forward installation. Rich Ide, you smile and say you want to earn my business, explain that one to me. Not that way.....oh and I have purchased 4 cars from you in the past. More

Helpful 0

Report | Print

Jennifer Flammia is as kind, focused, and motivated as any salesperson can be. She anticipates your needs and answers your questions even before you ask. The definition of excellence in sales is to ant any salesperson can be. She anticipates your needs and answers your questions even before you ask. The definition of excellence in sales is to anticipate the needs of your client and to empathize. She is the consummate professional and just an outstanding sales professional. More

Helpful 0

Report | Print

Instead of “dreading” having my Honda HRV (that I love…. and wish Honda would make a hybrid and/or electric version) serviced, I schedule online with Jim Milella as my Service Advisor. Then, I KNOW that my and wish Honda would make a hybrid and/or electric version) serviced, I schedule online with Jim Milella as my Service Advisor. Then, I KNOW that my vehicle will receive A-1 service - backed by honesty and integrity. I know I’ve said it before, but I’ll say it again…. Jim is a huge asset to IDE Honda! More

Helpful 0

Report | Print

I’ e been an IDE Honda customer for fifteen years and have always worked with Brad Constantino. He’s the best! have always worked with Brad Constantino. He’s the best! More

Helpful 0

Report | Print

WARNING! !! 2 times I was duped. Jobs were performed without my consent on 2 occasions. I look at the bill and was charged for things I did not approve. !! 2 times I was duped. Jobs were performed without my consent on 2 occasions. I look at the bill and was charged for things I did not approve. Also, we were treated and spoken to very poorly by Jim Milella. you repeatedly rolled your eyes at me as you answer my questions as if you don't want to be bothered. This is not good customer service practice. I am very disappointment and I feel insulted on how you treated me. In fact, my son (who later said to me) "why did that man talk to you that way?" You rolled your eyes at me because I asked you questions about something I know very little about. Your ignorance towards me was hurtful. The latest job done to my car was started without my consent. I would have waited until spring but you said it was too late and the job was almost done. You made me feel that if I don't pay, I can't get my car back. That's not fair and you are playing dirty. Plenty of times to redeem yourself were given to make things right and better, but I don't see you even trying to put an effort into making a pleasant experience for me. If I could give 0 stars, I would... Please make this right. Please make this better... I feel like I am being forced to find a different mechanic that I can trust and not perform jobs on my car without my approval or if I don't really need them. I wonder if you get a commission for every dollar you bring in? I understand you are told to be as efficient as possible ...at the expense of being kind is wrong. I am very disappointed... More

Helpful 0

Report | Print

Jim treats you not only as a customer but as a friend even if he only sees you a few times a year. Always professional and very helpful. even if he only sees you a few times a year. Always professional and very helpful. More

Helpful 0

Report | Print

Jim is a very helpful service technician. He returned my call after I left him a VM. He returned my call after I left him a VM. More

Helpful 0

Report | Print

I have always had excellent service from Ide Honda, but today exceeded my expectations! I have an appointment scheduled for Monday to get my brakes done as well as a few other things. I called today simply today exceeded my expectations! I have an appointment scheduled for Monday to get my brakes done as well as a few other things. I called today simply to inquire about the length of time it would take to complete and update them that the "squealing" is now a grinding. Jim told me to bring the vehicle to them this afternoon and they will provide me with a loaner to keep me on the road and safe while my car is repaired! I will forever be an Ide customer! More

Helpful 0

Report | Print

We’ve been with Ide Honda since 1982, they’ve been great to us, working with Brad Constantino for years, highly recommend him! to us, working with Brad Constantino for years, highly recommend him! More

Helpful 0

Report | Print