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Jeremy Englert
Jeremy Englert at Mike Murphy Ford Inc
Refer Me

Jeremy Englert | Page 2

Service Advisor

Mike Murphy Ford Inc

565 West Jackson St.
Morton, IL 61550

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4.8
316 Reviews

LETS GO BLUES!

4.8

316 Reviews

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316 Reviews of Jeremy Englert

March 15, 2024

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Great dealership to work with! I've bought my last two cars there and probably will buy my next one there also More

by shenov09
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Recommend Dealer
Yes

Other Employees Tagged: Butch Brakebill

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March 13, 2024

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He listened, he searched,he found and we bought. A pleasant easy car buying experience! More

by MLHAWLEY1
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Recommend Dealer
Yes

Other Employees Tagged: Nathan Noyes, Mike Murphy , Todd Brekke , Mitch Urbanc

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March 01, 2024

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I had new tires put on my car at a different location and they kept my locking lug nut key. I went to mike murphy to have it taken off and they told me it would cost me $350 to have them cut off???? I said n More

by Josh and Jamie Lane
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Recommend Dealer
No

Other Employees Tagged: Matt Gensler

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Mar 01, 2024

Mike Murphy Ford Inc responded

Josh and Jamie, We were sorry to hear that we were not able to assist with your lug nut issue. Unfortunately we do not have a universal key that fits a Nissan and would have needed to have use an air gun to get them off which would have taken time in the shop to have that done. The charge you were quoted was for a technician to take them off correctly and not do any damage to your vehicle. You mentioned another location lost your locking lug key; you may want to reach out to them to try and recoup any cost you incurred with having the lugs removed. Again, we are sorry we were not able to help with your issue. Mike Murphy Ford

Mar 04, 2024

Mike Murphy Ford Inc responded

Josh and Jamie, Thank you for taking the time to reach out to us again. As mentioned earlier, we apologize for any inconvenience this may have caused you and it is unfortunate we would lose your business over an issue we did not cause. If the original work you had done on your vehicle would have been done by our shop, we would have replaced the lug key at no charge to you if we would have lost it; however, you chose to have that work done elsewhere. We will take your feedback to our management team and discuss our policies and pricing for any future incidents in this area. Mike Murphy Ford

Mar 01, 2024

Josh and Jamie Lane responded

I dont need recomendations anymore. As stated in my original post, another dealership did it for me FREE of charge in 10 minutes. You have lost a customer in what should have been a pretty easy pleasing your customer service, or even advice on where to go rather than spend $350 in my opinion. This gesture just goes to show me that Mike Murphy is more concerned with new customers rather than keeping customers.

Mar 04, 2024

Josh and Jamie Lane responded

I would also like to add...the first time i came in about the issue i was told i would have to make an appt because they would have to cut the lug nuts off which is what you said in your reply. I asked the guy at the srvice desk how much that would cost me and he said "I dont see it being no more than $100". So i made the appt only to come back for said appt and be told it was going to be at least $350. Im glad i didnt even spend the $100 with mike murphy as i said in my previous reply, another dealership did it for free and they werent even a nissan dealership. They will get my business for my next car purchase.

Mar 04, 2024

Josh and Jamie Lane responded

Thats all I needed to hear to justify my decision. Its not just about fixing the issues you caused. My advice to you is get your service team a set of locking lug nut keys. They are $50 for a set on amazon....or keep trying to charge customers $350 or more to cut the lug nuts off since that will make the dealership more profit in the long run. "I GET IT" "CUSTOMER SERVICE DONT MATTER"

March 01, 2024

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Always a great experience at Mike Murphy. They always go the extra mile to make sure the customer is happy More

by ORANGE390
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Yes
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February 27, 2024

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Mitch and his service department was great at getting my car in and back on the road. More

by DKBISHOP91
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Recommend Dealer
Yes

Other Employees Tagged: Matt Gensler

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February 04, 2024

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Mike Murphy Ford has the best service department! They are friendly and helpful anytime I am there. More

by shellyd28
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Recommend Dealer
Yes

Other Employees Tagged: Jeff Lynch, Robin Berglin, Mitch Urbanc, Kersen Cranwill

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January 23, 2024

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I had a great sales guy named Anthony Davis who took care of me and even tho the vehicle I picked out had some issues I brought it back and they are taking care of it for me at no charge so that was awesome More

by Downingzachary
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Yes

Other Employees Tagged: ANTHONY DAVIS

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January 10, 2024

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This is a great dealership they very helpful and would recommend to all my friends More

by hoyle5
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Recommend Dealer
Yes

Other Employees Tagged: Robin Berglin, Bryan Wingfield, Matt Gensler, Kersen Cranwill

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January 09, 2024

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Mike Murphy Ford has always been a great car dealer for us. We've bought multiple cars from them and our service has been great. More

by RICK@MARKETPLACESELECTIONS.COM
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Yes
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December 31, 2023

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Would recommend Mike Murphy Ford to purchase a car or truck and their service department is quite helpful and knowledgeable. More

by COOLEUELL
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Recommend Dealer
Yes

Other Employees Tagged: Brett Bergman, Robin Berglin, Bryan Wingfield, Mitch Urbanc, Matt Gensler, Kersen Cranwill

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