Kersen Cranwill
Kersen Cranwill at Mike Murphy Ford Inc
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Kersen Cranwill

Service Advisor

Mike Murphy Ford Inc

565 West Jackson St.
Morton, IL 61550

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4.6
23 Reviews

Industry Experience

1 yr, 11 mos

Languages Spoken

English English

4.6

23 Reviews

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23 Reviews of Kersen Cranwill

April 20, 2024

Dealership Rating
Employee Rating

Outstanding service, excellent customer care. Always polite as they go above and beyond in making sure everything is done right. Highly recommend this dealership. More

by taylor.rbd
Service Price Transparency
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Recommend Dealer
Yes

April 05, 2024

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Called and got appointment same day. This is all you get from for a tire repair. I will not fill out reviews with demands like this of 15 words. More

by JIMR110
Service Price Transparency
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Recommend Dealer
Yes

March 27, 2024

Dealership Rating
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Excellent service. Staff keep time in service department to a minimum. I always feel that I am being accomp More

by GLENDAWILLIAMS53
Service Price Transparency
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Recommend Dealer
Yes

March 23, 2024

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Staff are personable, professional, knowledgeable. They are cheerfully assist in the maintenance and service of our cars. Thank you. More

by RICHARD.KEEL1
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Recommend Dealer
Yes

March 06, 2024

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I have had a horrible experience with this buy. It has had problem after problem. I feel like it has not been properly dealt with since I've driven it off the lot. More

by Bethy983
Sales Price Transparency
Purchase Time
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Recommend Dealer
No

Other Employees Tagged: Kersen Cranwill

Mar 11, 2024

Mike Murphy Ford Inc responded

Bethy, We regret to hear that you had a negative experience with us, but we appreciate your feedback. We genuinely strive to provide our customers with a positive buying experience, but it appears we may have missed the mark. We would like the opportunity to discuss this with you further and learn what happened with your purchase. If you are willing, please contact our Sales Manager Brett Bergman at 309.263.2311 x 240 and lets try to resolve your issues. Mike Murphy Ford

March 01, 2024

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Employee Rating

Came in about 30 mins prior to my appt. They were able to get started in my vehicle right away. I was surprised and delighted to discover an updated lounge area which now includes a work More

by OMara
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Recommend Dealer
Yes

Other Employees Tagged: Kevin T - Sales

February 04, 2024

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Mike Murphy Ford has the best service department! They are friendly and helpful anytime I am there. More

by shellyd28
Service Price Transparency
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Recommend Dealer
Yes

January 28, 2024

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After over an hour and a half of waiting for my car, I walked to service desk and he said he had a salesman come to get a customer into a rental and he had no choice but to make me wait. Then he told me h More

by TKNEFF08
Recommend Dealer
No

Other Employees Tagged: Kersen Cranwill

Jan 29, 2024

Mike Murphy Ford Inc responded

We're sorry to hear that your service experience didn't meet the high standards that guests have come to expect from our dealership. We welcome all feedback, positive or negative, because we believe even negative comments can help us with showing where we may need improvement. It appears that you were here on a Saturday and with only one Service Advisor working, things can get hectic even to the point that the Service Scheduler brought him lunch. If there's anything we can do to resolve the issue or if it's possible to discuss in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

January 10, 2024

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Employee Rating

This is a great dealership they very helpful and would recommend to all my friends More

by hoyle5
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Service Communication
Recommend Dealer
Yes

December 31, 2023

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Would recommend Mike Murphy Ford to purchase a car or truck and their service department is quite helpful and knowledgeable. More

by COOLEUELL
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Recommend Dealer
Yes
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