Jennifer Bisson | Page 2

It would be helpful for people to know where your car is. I was told out to the right and my car was all the way down on the left. I found it eventually. I was told out to the right and my car was all the way down on the left. I found it eventually. More

by ea121977 Verified Customer Verified Customer

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Excellent customer service. Always pleased after a visit. The granite Subaru team always exceeds my expectations. Always pleased after a visit. The granite Subaru team always exceeds my expectations. More

by vaillancourt.jamie Verified Customer Verified Customer

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Service is always so nice. Got me right to a loaner vehicle as soon as we knew the service was going to take several hours. Was lead to the loaner and given an overview of th Got me right to a loaner vehicle as soon as we knew the service was going to take several hours. Was lead to the loaner and given an overview of the car so I knew what to expect. Great service and dealership More

by PETERKLINE Verified Customer Verified Customer

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This dealership is great. I have been taking my Subarus here for over 20 years, and I have been very pleased with the staff and the service. I have been taking my Subarus here for over 20 years, and I have been very pleased with the staff and the service. More

by BARBARABOUCHER388 Verified Customer Verified Customer

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This dealership valets my car to and from work for no charge. I enjoyed this service previously when I bought a used Lexus in Springfield, MA. I never have to waste another precious weekend hour getting charge. I enjoyed this service previously when I bought a used Lexus in Springfield, MA. I never have to waste another precious weekend hour getting my car serviced. The communication lines are open and I receive text updates. The tests include a link which categorizes my repairs with color coded criticality. I know my 138k car needs maintenance especially with salt spray and harsh New England weather swings. The service link included photos showing bushing wear and other specific situations. I then approve or can select to wait later to address non critical issues. Subaru retrofitted a design issue of a shield which hopefully will slow the bearing wear issue. I can phone the service department anytime for a quick update. This dealership is technically adept and a reassuring pleasure to work with when it comes to servicing my car. I repeat my hope: to reach 300k safe miles with this dealership servicing and maintaining my vehicle. When Subaru introduces a reliable hybrid SUV which fits my bike in the back hatch, I will consider buying here and not my usual Toyota. I inherited my Forester. And this dealership applied my oil change/tire rotation coupon without being prompted. This is the way I like to conduct my business. Did I forget to mention they wash my car and my weathertec car mats for free? More

by AMYSELIGK Verified Customer Verified Customer

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The service department explained everything very well, adapted when they needed to take more time with the vehicle than originally thought, and then provided a loaner vehicle. All in all, a very positive adapted when they needed to take more time with the vehicle than originally thought, and then provided a loaner vehicle. All in all, a very positive experience. More

by JDAGIANIS Verified Customer Verified Customer

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happy to hit 5 stars on a review but i hate having to write something as well. so please don't make this a requirement in the future or i won't provide feedback. thank you write something as well. so please don't make this a requirement in the future or i won't provide feedback. thank you More

by mlek Verified Customer Verified Customer

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Both Jennifer and Tim are great service people. Your waiting area is great. Let me leave my car overnight because I had an additional appointment that day. Your waiting area is great. Let me leave my car overnight because I had an additional appointment that day. More

by PATFALMOUTH1 Verified Customer Verified Customer

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There was no interaction from Jennifer other than a text. As a new customer Jennifer could have at least introduced herself. As a new customer Jennifer could have at least introduced herself. More

by masongr Verified Customer Verified Customer

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I went in for a lightbulb replacement and they went ahead and performed a recall for me? I was thrilled, but could understand if someone was on a time restraint and was stuck there not knowing Subaru was per and performed a recall for me? I was thrilled, but could understand if someone was on a time restraint and was stuck there not knowing Subaru was performing a recall. I would recommend asking the customer if they would like the recall done as well before performing it! More

by JPD0989 Verified Customer Verified Customer

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