Joe Briggs

Resubmitting my review because the GM got it deleted today, if that doesn’t tell you a little thing about business practice of this place… beware*** I purchased a used 2015 Lexus GX460 from here. today, if that doesn’t tell you a little thing about business practice of this place… beware*** I purchased a used 2015 Lexus GX460 from here. I made sure I did my research on GX’s prior (spent the whole summer deciding whether to get one or not). The car I purchased was a “fresh” trade-in. I drove off the lot a week after purchasing (I’m a Mass resident, but didn’t know they don’t go to rmv to get plates right when your deal goes through). Even after waiting , I was still content having the vehicle. Check engine light comes on about 15 min. into driving the car home. I call the salesman I had worked with, Thiago. He is a good guy, very understanding, personable. He made an appointment for me with service to have the car checked out on Monday. Which i appreciated greatly. Over the weekend, the CEL came and went multiple times. I pulled the code Friday night (P0705 trans sensor). I know for a fact it’s the neutral safety switch. I bring the car in Monday, CEL was off when I got to service. Service writer Jason greets me takes my car, says I’d have to pay the diag fee of $150, I corrected him and made sure he knew I had just purchased the car and drove home with it Thursday night when the CEL came on. Guy changes his tone says he can see what they can do. I told him just hook up the OBD2 and let me know what they want to do about it. I wait, basically he comes back letting me know there are a few codes in the code history, gives me a loaner for a day. I wait a whole 24 hours, get a call from Jason saying they aren’t fixing anything, because CEL is not actively on (which I understand). I question if there was a P0705 code , he says yes. I then mention that is the exact code I pulled when it was on. Guy still refuses to have anything fixed or looked further into. I asked for service manager name and ext. he questions me “why? Why??” Eventually gives me the information, same for used car sales manager. I talked to Thiago via text, he tells me to bring the car back if the CEL comes on again and they’ll send it to Lexus or Toyota. I asked for this all in writing. Didn’t get anything. At this point it’s an annoying battle and I don’t feel like a small neutral safety switch is worth the fight anymore. I know if I change it myself I wouldn’t do a half* job. Btw, I’m a female, so I feel the Jason guy under estimated the fact I’m a car enthusiast and knew what I was dealing with. I felt he patronized me thinking I had no knowledge of any car related issues. I didn’t just buy this car to drive it with my family inside, I’m trying to go over landing from time to time. And with that being said, beware of what you’re looking at. Always know or go with someone to look at a used vehicle here or anywhere. My review is a 1 star because of how disorganized the whole situation was. Service department horrendous. Especially the guy Jason with his catty, female-like tendencies. Go Thiago though! He’s nice and so was the finance manager. More

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Jason was great! ! Very considerate of my time and gave me a nice Subaru to borrow for a few days while they completed the work. Car runs great now! ! Very considerate of my time and gave me a nice Subaru to borrow for a few days while they completed the work. Car runs great now! More

by melissatarr Verified Customer Verified Customer

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Excellent service and sales! We leased 2 2024 vehicles (hassle free) form Granite and we could not be more pleased. We will certainly re-lease from them again in 2027. We leased 2 2024 vehicles (hassle free) form Granite and we could not be more pleased. We will certainly re-lease from them again in 2027. More

by gallantej Verified Customer Verified Customer

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Excellent customer service. Always pleased after a visit. The granite Subaru team always exceeds my expectations. Always pleased after a visit. The granite Subaru team always exceeds my expectations. More

by vaillancourt.jamie Verified Customer Verified Customer

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Always great customer service, clean environment, and good explanations. Those working there are very friendly.. good explanations. Those working there are very friendly.. More

by ERACIOPPI Verified Customer Verified Customer

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This dealership valets my car to and from work for no charge. I enjoyed this service previously when I bought a used Lexus in Springfield, MA. I never have to waste another precious weekend hour getting charge. I enjoyed this service previously when I bought a used Lexus in Springfield, MA. I never have to waste another precious weekend hour getting my car serviced. The communication lines are open and I receive text updates. The tests include a link which categorizes my repairs with color coded criticality. I know my 138k car needs maintenance especially with salt spray and harsh New England weather swings. The service link included photos showing bushing wear and other specific situations. I then approve or can select to wait later to address non critical issues. Subaru retrofitted a design issue of a shield which hopefully will slow the bearing wear issue. I can phone the service department anytime for a quick update. This dealership is technically adept and a reassuring pleasure to work with when it comes to servicing my car. I repeat my hope: to reach 300k safe miles with this dealership servicing and maintaining my vehicle. When Subaru introduces a reliable hybrid SUV which fits my bike in the back hatch, I will consider buying here and not my usual Toyota. I inherited my Forester. And this dealership applied my oil change/tire rotation coupon without being prompted. This is the way I like to conduct my business. Did I forget to mention they wash my car and my weathertec car mats for free? More

by AMYSELIGK Verified Customer Verified Customer

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Very informative and communicative! A pleasure to work with and even helped save me money. A pleasure to work with and even helped save me money. More

by NMARTINI82 Verified Customer Verified Customer

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happy to hit 5 stars on a review but i hate having to write something as well. so please don't make this a requirement in the future or i won't provide feedback. thank you write something as well. so please don't make this a requirement in the future or i won't provide feedback. thank you More

by mlek Verified Customer Verified Customer

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There professionalism, and expertise are amazing. They treat customers with great respect and honesty, will always be Subaru client!! They treat customers with great respect and honesty, will always be Subaru client!! More

by MELVINRODRI Verified Customer Verified Customer

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Thiago was there every step of the way. Very knowledgeable and answered all my questions. He showed considerable concern for my well being during the whole time at Granite Subaru Very knowledgeable and answered all my questions. He showed considerable concern for my well being during the whole time at Granite Subaru More

by hevey_r Verified Customer Verified Customer

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