Jeff White

I recently visited this dealership to address a minor issue with my Tucson XRT’s windshield wipers. Frank Williamson, the service advisor, not only promptly replaced the wipers but also suggested updatin issue with my Tucson XRT’s windshield wipers. Frank Williamson, the service advisor, not only promptly replaced the wipers but also suggested updating my Navigation system. I hadn’t considered this before, but it turned out to be a game-changer! The system now provides accurate directions, and I couldn’t be happier. Kudos to Frank for his proactive approach and excellent customer service. More

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Not to happy about what happen with my Car. A year ago I took my car for a diagnostic because it had a check engine light on and the shift was not moving to reverse and other. At the time I cou A year ago I took my car for a diagnostic because it had a check engine light on and the shift was not moving to reverse and other. At the time I could'n do the work save the paper to do it later when the money was available. Made an appointment. for the 26/ Sept./23 but canceled and reschedule for Oct.10. Took the car though that it was going to be fix by the following day my car was return to me Oct 18 with problems that the car didn't have, now Oct 19,2023 the check engine light is back on. Yesterday I call numerous time complaining about noise that my car didn't have before even took it back the noise still there spoke with Frank a very smarty mouth person my husband explain the situation he make fun of my husband replying to fix it again if he fix it before. the problem is also that every time I took my car there the part are not being install to the completion there is always a few screw missing. my husband is also a mechanic and know what he's doing after putting all screw that were missing from a previous job now missing again and part lose under the car. The excuse that they didn't work under the car but if you're working with the shift of the car that is under the car.I would like my issue to be resolve I din't pay $1,412.89 for the check engine to be on again.Also Would not take my car here again, customer are priority and they're always right. Also you suppose to have some one to check the car over before returning to the owner making sure that everything is in place nothing missing. Supervisor Jeff white please contact me. More

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I can't say enough nice things about the service department here. Perfect service, fast and efficient, online scheduling was easy. Thanks Andrew...your're the best! department here. Perfect service, fast and efficient, online scheduling was easy. Thanks Andrew...your're the best! More

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They sold me a car with bad brakes cracked rim quick to argue with you awful argue with you awful More

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BUYER BEWARE. THEIR SHADY AND RUDE. This company sent an email after working with them for a month. They said we were approved for 30k (NOT PRE-Approved) We ge THEIR SHADY AND RUDE. This company sent an email after working with them for a month. They said we were approved for 30k (NOT PRE-Approved) We get in there and they pretend they have no idea what they’re talking about. On top of that their managers think it’s cute to laugh at clients (yes you dummy’s forgot to hang up the phone) This is false advertising and an FTC Violation. I will be contact the FTC Monday, the city of Fall River, and the State of Massachusetts secretary of state. On top of that we will also be issues a 15 day demand for the loss of work and resources used due to the false advertisement. Lucky for us, I run a business working specifically with attorneys. I will be dialing to the GM of the store Monday. YOURE BETTER OFF BUYING A CAR FROM CRAIGSLIST OR FACEBOOK THAN DEALING WITH THESE CHUMPS. BUYER BEWARE!!!! More

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Salesman was great now to figure out mistake on loan 6 years not 7 years years not 7 years More

by ARLEEN1020 Verified Customer Verified Customer

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always great dealing with Empire this our 3rd car from them plus they sold to our children and many of our friends them plus they sold to our children and many of our friends More

by l.donnnely Verified Customer Verified Customer

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Please don’t waist your time or money going to this dealership, they had me lie to the bank in order for a fund to go through on a car that I didn’t even want in the First place, I could not afford suc dealership, they had me lie to the bank in order for a fund to go through on a car that I didn’t even want in the First place, I could not afford such high payments, in which I told them and they said there was nothing they could do for me. I traded in my car in which they “sent away” even before the fund got approved. I went back for my car after telling them I couldn’t afford the car and my trade in was already gone 12 hours after taking possession of the new car which is illegal, if anyone has any legal information on how to help me with this situation please get back to me, if this takes going to the attorney general I will do so. More

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They really didn’t help us at all avoid these people. We traded in 2 cars. They gave us nothing for them. They gave us no loyalty credits. It took 2 weeks to get the car registered they really don’t know wh traded in 2 cars. They gave us nothing for them. They gave us no loyalty credits. It took 2 weeks to get the car registered they really don’t know what the are doing. Avoid them at all cost More

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The service department at Empire Hyundai did a great job fixing the issue on my new car. They’re very professional and practice good customer service skills. I would recommend them to all my of my family fixing the issue on my new car. They’re very professional and practice good customer service skills. I would recommend them to all my of my family & friends. More

by supaphatskata Verified Customer Verified Customer

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