Jeff Mattson

I did not have an appointment. My power steering hose was leaking. I stopped by the dealership. I was desperate. Even though I did not have an appointment, Mr. Mattson accepted My power steering hose was leaking. I stopped by the dealership. I was desperate. Even though I did not have an appointment, Mr. Mattson accepted my car. I explained the problem. Mr. Mattson offered to look at my car. Mr. Mattson is a perfect human being, and a superb service adviser. He said that this could be a $600 repair, and he added," let's see what we can do". He looked at my car and called upon a technician. The technician's name is Mr. Tristan. He started looking at my car. While I was talking with Mr. Mattson, the technician returned and said," the problem is fixed". I could not believe it. My leaking hose was fixed. In addition, Mr. Mattson did not charge me. Mr. Mattson and Tristan are great human beings and really knowledgeable. I can only say, "Mr. Mattson, thank you, and Mr. Tristan, thank you." Thanks to Kia of Bloomington. More

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It's just been a blessing to feel like they care. It's refreshing and professional and I didn't feel pressured or disrespected. The service department was kind and understanding. I called 5 Kia's and It's refreshing and professional and I didn't feel pressured or disrespected. The service department was kind and understanding. I called 5 Kia's and drove an hour and a half because they answered all my questions and I just felt safe to work with them and I could trust they were intelligent and straightforward... More

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You guys did a very good job on my car and the service guy was awesome. guy was awesome. More

by kelmlinda Verified Customer Verified Customer

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We like this location. The people are very nice to deal with and quick service. The people are very nice to deal with and quick service. More

by JRGNONTI Verified Customer Verified Customer

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The experience with Jeff was very seamless. Everything was done very timely and I was updated along the way. Everything was done very timely and I was updated along the way. More

by SNAUDE Verified Customer Verified Customer

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I think you should expand the drive-up bay or at least modernize it like the one at the RB Honda dealership especially for the agents. modernize it like the one at the RB Honda dealership especially for the agents. More

by ERICHARDJON Verified Customer Verified Customer

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They contacted insurance for us, and kept us updated on the process and progress of repair. the process and progress of repair. More

by BIRKX001 Verified Customer Verified Customer

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would of been nice to have had good customer service i. e. loaner vehicle, Kia shuttle service as I seen other customers offered that. Luther Kia had my car from Nov. 15-Dec. 7, 2023 that's a long time. e. loaner vehicle, Kia shuttle service as I seen other customers offered that. Luther Kia had my car from Nov. 15-Dec. 7, 2023 that's a long time. More

by flower22 Verified Customer Verified Customer

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Great service - handled a warranty repair very professionally and promptly. Would recommend them very much! professionally and promptly. Would recommend them very much! More

by chdemaris Verified Customer Verified Customer

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Jeff clearly explained what they would do with my vehicle. He was courteous, helpful and communicated well from start to finish. It looked like he enjoys his work! vehicle. He was courteous, helpful and communicated well from start to finish. It looked like he enjoys his work! More

by LHEANER Verified Customer Verified Customer

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