Jay Dawson | Page 4

The Greatest The service was so great from Mr. Melvin Roberts my family purchased two vehicles in one week. Mr. Melvin does every thing he can to work out the best The service was so great from Mr. Melvin Roberts my family purchased two vehicles in one week. Mr. Melvin does every thing he can to work out the best deal for his customers. He is a very relatable family man. The only Con of both purchases was the length of time it took to process the deals. Good thing Mr. Melvin has great entertaining skills. I definitely recommend! More

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Friendly and knowledgeable experience I am a repeat buyer and Bill Edwards was as helpful this time as the last. He was quite informative about the CX5 and never pushy about buying the c I am a repeat buyer and Bill Edwards was as helpful this time as the last. He was quite informative about the CX5 and never pushy about buying the car which I appreciated.. More

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Awesome experience, very satisfied! Just bought my 2016 Mazda CX 5 and I am beyond happy! The entire experience was fabulous from the first test ride to signing the papers and driving of Just bought my 2016 Mazda CX 5 and I am beyond happy! The entire experience was fabulous from the first test ride to signing the papers and driving off the lot.....Abdul was great to work with. He explained everything to me, introduced me to Mike, the sales manager, I felt like I got a great deal, never felt pressured. Everyone was helpful and so nice! They definitely have a forever customer!! More

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Expectations Not Met My Wife got the vehicle in the color she wanted. The dealership had to get it from another one, so it had to be picked up and driven to Whitten Broth My Wife got the vehicle in the color she wanted. The dealership had to get it from another one, so it had to be picked up and driven to Whitten Brothers. Somewhere along the line, the vehicle acquired a little road damaged, a small rock ding right in the front of the hood. This was noticed on our inspection of the vehicle. We were informed this was not a big deal and could be easily repaired and would be as good as new. Ok, sounds good. So we bought it. While we were at it, we also bought the special treatment of the interior and exterior of the vehicle and scheduled an appointment for the treatment. About a week later, took the vehicle in for the scheduled interior and exterior treatment also expecting that the hood could along be taken care of at this time, but the Paint guy only works on Mondays. Ok. But when we can it in on a Monday, it will come out as good as new and the exterior treatment will be reapplied to the repaired hood area. Take the vehicle by on Sunday for a Monday service appointment. When my wife goes in to pick up the vehicle after the "paint job" and inspects the work, it looks worse and more noticeable than before. When she complains, she is told to do it right would take sanding or bodywork and the final paint job might not match up with the rest. Also that the additional work would go down in the vehicle's history and could hurt its resale value. (This could almost be interpreted as a threat) I'm not sure who is at fault here, Sales or Service. Both probably. More

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Harold Toast Mr.Toast was an awesome person to work with on my buying my first vehicle. He went above and beyond for me and my father. Truly an awesome guy! I am i Mr.Toast was an awesome person to work with on my buying my first vehicle. He went above and beyond for me and my father. Truly an awesome guy! I am in love with my new 2013 Honda Civic! Thank you again! More

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Wonderful car buying experience I had a wonderful experience at Whitten Mazda. I submitted an online inquiry and received a prompt response from Gillian. She gave me the info I was l I had a wonderful experience at Whitten Mazda. I submitted an online inquiry and received a prompt response from Gillian. She gave me the info I was looking for and was not pushy. We set up an appointment for a test drive. I went in for the test drive and a few hours later, I left with a new CX-5! It was a great buying experience. They were low key, not pushy. We were prepared to visit other dealerships to get the best price but we didn’t have to. They offered us a great price and we took it. No back and forth, no haggling. Our sales rep Gerald (with assistance from Nick) was very personable and knowledgeable. I’m so glad we visited Whitten first. Nick was great also. I will definitely recommend Whitten Mazda to others. As a matter of fact, I have already been telling others about my experience. More

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Worth the drive! I had to drive from northern Virginia to get the color combination my wife preferred, but the experience at Whitten Brothers made the drive well worth I had to drive from northern Virginia to get the color combination my wife preferred, but the experience at Whitten Brothers made the drive well worth it. My experienced started with reaching out via email to Gillian Hayes to negotiate a price, ask about financing and set an appointment to see/buy the car. Gillian was both timely and direct in her responses to my questions and made me comfortable with the process. Upon arrival at the dealership, I was greeted by name by several at my appointed time, and the car was waiting for me all shined up and ready to test drive. Bill Edwards in Sales was knowledgeable, affable and patient...someone you would choose to be a friend or neighbor. Finally, Jay Dawson explained finance options in detail, but with purpose...knowing no one wants to be sitting in his office for long once they have bought a new car! Also, the dealership itself was comfortable and uncluttered...and the remaining staff was welcoming and customer focused. Finally, I used the drive home to familiarize myself with the car and it many features...time well spent. Thank you, Whitten Brothers!...Joey Hartmann. More

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By far my easiest and best experience ever buying a car! Many thanks to Mr. Abdul K. for assisting us when we arrived just as the doors were closing on Labor Day. (We had driven two hours to get to the deale Many thanks to Mr. Abdul K. for assisting us when we arrived just as the doors were closing on Labor Day. (We had driven two hours to get to the dealership). He remained at work to help us, along with Jay Dawson. They made sure everything went smoothly, and we went home having purchased just what we wanted. It was a great experience. More

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Amazing I am a first time car buyer, and they made the process so easy for me. Everyone was really helpful and made sure I got exactly what I wanted. I am a first time car buyer, and they made the process so easy for me. Everyone was really helpful and made sure I got exactly what I wanted. More

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Excellent buying experience Whitten Brothers, and Nick Burton specifically, were an absolute delight to work with. Nick went out of his way to find the exact vehicle i was lookin Whitten Brothers, and Nick Burton specifically, were an absolute delight to work with. Nick went out of his way to find the exact vehicle i was looking for and also managed to have the best price by a decent margin. And when another dealer attempted to undercut them, he matched the new price without any issues. The vehicle was perfect when i arrived, freshly gassed up and washed and buffed, and the sales experience was a little pressury on extra protection but not a typical hard sell by any margin. Overall a great experience and I'd absolutely recommend Nick in the future. More

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