Jason Miller | Page 5

Great experience Salesmen were very friendly, prompt, and helpful. Shane answered all of my questions and even helped me take my license plates off of my car I traded Salesmen were very friendly, prompt, and helpful. Shane answered all of my questions and even helped me take my license plates off of my car I traded in. I am very happy with my experience. More

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Horrible experience with this dealership I bought a Certified Pre Owned Jeep Wrangler on Dec 8 from Yard CDJR with the intent of surprising my wife at Christmas time. We live out of state in I bought a Certified Pre Owned Jeep Wrangler on Dec 8 from Yard CDJR with the intent of surprising my wife at Christmas time. We live out of state in Indiana, near the south side of Indianapolis. I went over to Yark for a few reasons: They had the specific Jeep I was looking for, it was certified pre owned and Yark had many positive online reviews with an apparent commitment to customer service and satisfaction. Based on that, I decided to make the trek over and get the Jeep. After surprising my wife with the Jeep on Christmas morning, we discovered it apparently had leaking with, a foul odor coming from the carpet. I spoke with our sales person, Josh Lawrence, and he stated since it was certified, to simply take it to our local Jeep dealer and they would take care of it. We also were told he had talked to his manager, Jason Miller, and he stated that even if there were items not covered on warranty, Yark would take care of it since a certified pre owned vehicle should not have left the lot in that condition. Upon further inspection, the dealer also discovered the navigation did not work, so that needed changed out also. Yark contacted our local dealer and let them know to do the work needed. To make a long story short, once the work had been done, Yark suddenly decides they will not cover the expenses for the items not covered on warranty, although they stated they would. Further, they will not call me back after I asked them to call me. Josh, our sales person, left me a voice mail telling me they would not pay and did not return my calls or even respond to me emails. I sent an email to Jason Miller, used car manger and Joe Papalexis their GM, and no one ever called me back. This process took three months there are a lot more details for instance, I spent 2 hrs on the phone one day myself with Chrysler trying to understand the warranty. I went ahead and filed a complaint on the dealership while I was at it. If I had not been kept things moving, nothing would have been done. This is the worst car buying experience I have ever had, bar none. I was stuck with a bill over $2500 because Yark let a car, certified pre owned no less, off the lot that had no business leaving the lot and then they did not stand by their word or the product. I would not recommend this dealer to anyone. More

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Excellent. Everyone was extremely understanding and helpful. especially Jason the used car sales manager & Ramon Ortiz. They both helped me drive off with my dre Everyone was extremely understanding and helpful. especially Jason the used car sales manager & Ramon Ortiz. They both helped me drive off with my dream cat today. Thank you so much! More

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Did what needed to be done Jason the Sales Manager and Jeremy the salesperson both went out of their way to make things happen. I had a difficult situation and they were able t Jason the Sales Manager and Jeremy the salesperson both went out of their way to make things happen. I had a difficult situation and they were able to not only make it work but make it a little bit easier. I appreciate their efforts and will definitely be back. More

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Repeat customer If you're a car "guy" or "girl" Jerry is the salesman for you. Like Jerry, I love ALL cars and trucks so we usually talk about and celebrate them for If you're a car "guy" or "girl" Jerry is the salesman for you. Like Jerry, I love ALL cars and trucks so we usually talk about and celebrate them for a while before the lease process begins. In addition, I walk away completely satisfied after EVERY purchase through Jerry. However, I usually get an itch to get out of my lease early so I can drive the next new thing. Jerry always does his best to get me in a new vehicle without rolling in a ton of negative equity for my new payment. If he can't do it he will explain why and calmly talk me off of the "I am so eager to get a new car I can't breathe" bridge. Jerry for president 2020. More

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Positive Sales Experience Jerry Mehling was a great assistance in helping me find the right vehicle. He took the time to help me find what I really needed, and was professiona Jerry Mehling was a great assistance in helping me find the right vehicle. He took the time to help me find what I really needed, and was professional enough to point out where my advantage really lie, as opposed to what I favored, or wasn't really sure I wanted. I was exceptionally impressed with the overall service at Yark! In fact, after spending days finding the best rate I could, Yark was able to present a rate through Chrysler Capital that beat it handily. They had the vehicle I needed, (not just wanted) and helped me find it, and get into it comfortably and easily. And finally, their prep was top shelf! I will be back! More

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buying a new vehicle at Yark The staff was very friendly and helpful. Prices are Competitive and reasonable. Have a very large inventory and selection of new and used vehicles. Ga The staff was very friendly and helpful. Prices are Competitive and reasonable. Have a very large inventory and selection of new and used vehicles. Gave a fair price for my trade in. More

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