Employees were helpful and knowledgeable.
Setting up service appointment was easy. I appreciate the loaner car at no charge.
Setting up service appointment was easy. I appreciate the loaner car at no charge.
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by pacoemro
Service Price Transparency
Apr 07, 2023 -
Ken Ganley Subaru Wickliffe responded
Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!
Sales:
When I purchased my Ascent 2 years ago, the sales
process was very quick and smooth. I saw it online that morning, reached out, and quickly got a call back to set up an appointment to test drive. I w
process was very quick and smooth. I saw it online that morning, reached out, and quickly got a call back to set up an appointment to test drive. I was able to complete my test drive, financing, and down payment all on my lunch break, so that process was not long at all. Since I had to go back to work, they got everything together so my car ready for me to pick up after I was done with work. Very efficient process. They also scheduled an appointment with me and my husband 2 weeks after the purchase to my vehicle features and answer any questions that may have come up since the purchase.
Service:
Everyone in general is pretty friendly, but Jason is my service manager and is always a pleasure to work with. He takes care of my needs and there is always good conversation. If he's ever had a bad day, I haven't seen it as he always has a smile on his face.
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by OhioMama
Apr 06, 2023 -
Ken Ganley Subaru Wickliffe responded
We're so glad that your visits to Ken Ganley Subaru Wickliffe have been so great! We look forward to earning more five-star ratings in the future! Thank you!
Apr 07, 2023 -
Ken Ganley Subaru Wickliffe responded
Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!
Attentive listening, clear explanations and solid advice
have been distinctive features in my dealings with Jason Caja.
have been distinctive features in my dealings with Jason Caja.
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by jkelley61
Service Price Transparency
Mar 27, 2023 -
Ken Ganley Subaru Wickliffe responded
Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Mar 27, 2023 -
Ken Ganley Subaru Wickliffe responded
Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Subaru Wickliffe. We hope you continue to choose us for all your automotive needs! Take care!
Staff was very courteous and helpful and took into
consideration my work schedule as far as getting my car fixed and returning loaner car
consideration my work schedule as far as getting my car fixed and returning loaner car
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by KenNaz
Service Price Transparency
Mar 24, 2023 -
Ken Ganley Subaru Wickliffe responded
Hi Kennaz, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The service department is excellent.
Jason is a jewel he kept me apprised of everything!
Jason is a jewel he kept me apprised of everything!
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by mtlbird
Service Price Transparency
Mar 20, 2023 -
Ken Ganley Subaru Wickliffe responded
Hi Mtlbird, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!
Joy did an excellent job of finding a solution for my car
buying needs and her wealth of experience/ recommendations were invaluable... She introduced me to the dealership staff ... Great team effort! Can't
buying needs and her wealth of experience/ recommendations were invaluable... She introduced me to the dealership staff ... Great team effort! Can't say enough about Joy & Ganley Subaru!!
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by Ernie
Mar 09, 2023 -
Ken Ganley Subaru Wickliffe responded
Hi Ernie, thank you for your kind review; we are happy to pass along your comments to Joy here at Ken Ganley Subaru Wickliffe! We hope to be of service to you again in the future.
Best wishes,
Ken Ganley Subaru Wickliffe
Mar 09, 2023 -
Ken Ganley Subaru Wickliffe responded
Hi Ernie, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Excellent experience with the car buying process.
Joy, the salesperson, was wonderful, patient, helpful, and courteous. Everyone I dealt with was very helpful. Thanks for making the car purchase expe
Joy, the salesperson, was wonderful, patient, helpful, and courteous. Everyone I dealt with was very helpful. Thanks for making the car purchase experience so good! Special thanks to Jason Caja and Jim Gentile for their assistance as well.
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by tazbird3
Feb 27, 2023 -
Ken Ganley Subaru Wickliffe responded
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.
Feb 27, 2023 -
Ken Ganley Subaru Wickliffe responded
Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Subaru Wickliffe. If you have any further questions, please give us a call. We're always happy to help!
Jason Caja in the Service Department is very helpful.
Jason answered my questions and explained everything thoroughly. Jason reviewed my invoice with me and mad sure I was completely satisfied with the
Jason answered my questions and explained everything thoroughly. Jason reviewed my invoice with me and mad sure I was completely satisfied with the work done to my Outback. Thank you Jason.
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by rvadnal
Feb 20, 2023 -
rvadnal responded
Thank you
Feb 23, 2023 -
Ken Ganley Subaru Wickliffe responded
Hi, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Feb 23, 2023 -
Ken Ganley Subaru Wickliffe responded
Hi, we are so happy to read such a great review about Ken Ganley Subaru Wickliffe! We are always more than happy to assist you if anything else comes up. Take care!
The service is outstanding at Ganley Subaru East.
The service agents keep the customers informed at every step of the process.
The service agents keep the customers informed at every step of the process.
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by PMFLYNN911
Service Price Transparency
Feb 06, 2023 -
Ken Ganley Subaru Wickliffe responded
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Feb 06, 2023 -
Ken Ganley Subaru Wickliffe responded
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Excellent customer service in the maintenance department.
Jason Caja has been wonderful to work with every time I have to have maintenance on my car.
Jason Caja has been wonderful to work with every time I have to have maintenance on my car.
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by Joanna
Feb 02, 2023 -
Ken Ganley Subaru Wickliffe responded
Hi Joanna, thank you for your kind words! We're happy we could help. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.