Jannelle Giacomo
Jannelle Giacomo at Lexus of Akron-Canton
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Jannelle Giacomo | Page 23

Finance Director

Lexus of Akron-Canton

1000 Interstate Parkway
Akron, OH 44312

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4.9
228 Reviews

Dealership Experience

3 yrs, 3 mos

Industry Experience

15 yrs, 9 mos

4.9

228 Reviews

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228 Reviews of Jannelle Giacomo

August 21, 2021

Dealership Rating
Employee Rating

Excellent experience. Ruth and everyone I met at the dealership were professional, knowledgeable and nice. Everything about the purchase was straight forward and easy. Would be happy to buy another car More

by Brad
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ruth Ham, Shab Tadayon , Scott Gilmore

Aug 23, 2021

Lexus of Akron-Canton responded

Thanks for the great review, Brad! We're glad you had a top-notch vehicle-buying experience with us, and we'll be sure to pass your kudos along! Safe travels, from all your friends here at Lexus of Akron-Canton!

August 14, 2021

Dealership Rating
Employee Rating

Working with Shelly was easy. She and Sarah made buying from the internet seemless - from our initial conversation to the delivery. Even thought I purchased my vehicle from Akron they worked with the Metro More

by NewlexusOwner21
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shelley Turpin , Sarah Cross

Aug 14, 2021

Lexus of Akron-Canton responded

It is important to us that we make sure our guests go home completely satisfied. We will certainly let Shelly and Sarah know they provided a seamless buying experience for you. All of us at Lexus of Akron-Canton wish you the best in your new ride!

August 09, 2021

Dealership Rating
Employee Rating

The process was easy and painless. Everything was done as promised and on time. I would recommend them to all my friends without any hesitation More

by Bob
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ruth Ham

Aug 09, 2021

Lexus of Akron-Canton responded

Hi Bob, We're so pleased that your purchasing experience was so seamless! Thanks for trusting us to do the job right. See you again next time!

August 02, 2021

Dealership Rating
Employee Rating

Tammy bent over backwards to not only meet my schedule but also to ensure every last detail was perfect. She came in on her day off to make SURE I was cared for in true Lexus fashion with superior servic More

by Marilyn7347
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tammy Ponomarenko , Jim Vicchiarelli

Aug 02, 2021

Lexus of Akron-Canton responded

Marilyn, when you're part of the Lexus family we can assure you that providing you with the most excellent care you've ever experienced is a top priority! Tammy really does have a special talent for going above and beyond and we're thrilled that she has made you a customer for life! From the team at Lexus of Akron-Canton, thank you and enjoy the ride!

July 31, 2021

Dealership Rating
Employee Rating

Tammy provided excellent service tuned into my needs. She is a genuine person that can be counted on to listen and follow through with what she says. More

by Cindy
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tammy Ponomarenko

Aug 02, 2021

Lexus of Akron-Canton responded

Cindy, thank you for sharing your glowing feedback about Tammy! We are happy to hear that you were so well taken care of and, if there is anything we can do to make your experience a five-star one, please feel free to reach out to me directly. Thank you, Jim Vicchiarelli - Pre-Owned Sales Manager - (330)-645-4800

July 24, 2021

Dealership Rating
Employee Rating

Great experience buying my first Lexus! Everyone was very friendly and customer focused. The unveiling of my vehicle and the group congratulations made it extra special! I feel the price of my truly e More

by Deanna Ousky
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shelley Turpin , Jim Vicchiarelli

Jul 26, 2021

Lexus of Akron-Canton responded

Deanna, thank you for the review! We're so happy to hear that the Lexus of Akron-Canton team could get you into your first-ever Lexus vehicle, and we hope the RX 350 is everything you wanted and more! We appreciate your business and hope to see you again down the road. Safe travels!

July 19, 2021

Dealership Rating
Employee Rating

Such a wonderful experience! Shelley and Janelle were the sweetest, would highly recommend both! Thank you so much for helping me find the perfect car! More

by Paigeelizabeths
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shelley Turpin

Jul 20, 2021

Lexus of Akron-Canton responded

Thank you for the review! We are pleased to hear that Shelley and Janelle both took good care of you here at Lexus of Akron-Canton, and we will certainly let them know that you appreciate their help. We hope that you continue to enjoy your newly purchased vehicle!

July 09, 2021

Dealership Rating
Employee Rating

Ruth and the whole team was great and helpful. She is no nonsense which is what I liked. Straight forward and honest. It was a great purchasing experience. Thank you. More

by K Brown
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 09, 2021

Lexus of Akron-Canton responded

We are so happy to hear that Ruth and the whole team went above and beyond to make the car-buying process great. We are committed to delivering easy and hassle-free experiences for our guests and are delighted to know that we are meeting that standard. Thanks for supporting Lexus of Akron-Canton and congrats on your new car!

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