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James Lanzo
James Lanzo at Liberty Honda
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James Lanzo | Page 2

Service Advisor

Liberty Honda

71 W Service Rd
Hartford, CT 06120

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4.8
165 Reviews
4.8

165 Reviews

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165 Reviews of James Lanzo

November 24, 2023

Dealership Rating
Employee Rating

Awesome dealership! Great staff and efficient timing with all services. I was highly pleased with my experience. More

by Javila
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Wakefield, William Plazas, Leo Martinez, Christian Diaz, Ken Chang, Kayloni Gaetan , Zamaly Garcia

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Nov 27, 2023

Liberty Honda responded

Thank you, Javila! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Honda, we look forward to having you as one of our valued customers for many more years to come!

November 16, 2023

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Employee Rating

I always have my car serviced at Liberty Honda, they treat me respectfully and fairly. This is my 3rd Honda, and when this gem wears out, I will be going to Liberty Honda for my next one. Thank you to t More

by ANDREWSMITH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Leslie Mercado-Sanchez, Scott Brewer, Matthew Falcon , Kimberly Feliciano, Jonathan Roath

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Nov 16, 2023

Liberty Honda responded

Andrew, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Liberty Honda, we look forward to having you as a valued customer for many years to come!

November 04, 2023

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Employee Rating

Great service. staff is very friendly and attentive. everything done right the first time. parts department very helpful as well. More

by bmccullough1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Mary Gonsalves, Mark Fleming, Thomas Krstyen, Colin Mckeever

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Nov 05, 2023

Liberty Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 01, 2023

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Employee Rating

Fast service and great customer service! Would definitely recommend and will be back for sure! More

by ALLISONVALLE_24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio

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Nov 01, 2023

Liberty Honda responded

Allison, Thank you for choosing Liberty Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 27, 2023

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Employee Rating

It was my first time with these guys and I must say they did an amazing job on my car thanks again More

by brown.ursula453
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Brewer, Matthew Falcon

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Oct 29, 2023

Liberty Honda responded

It has been a pleasure serving you, Ursula. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Liberty Honda, we look forward to having you as a valued customer for many years to come!

October 03, 2023

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Employee Rating

As usual Liberty Honda is very professional and always helpful. They a have great staff. More

by LADY1084
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Leslie Mercado-Sanchez, Scott Brewer, Matthew Falcon , Kimberly Feliciano, Jonathan Roath

Helpful
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Oct 04, 2023

Liberty Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Honda.

October 03, 2023

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Employee Rating

My needs were met efficiently and effectively in a professional and friendly manner. Excellent care. More

by malazelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Leslie Mercado-Sanchez, Scott Brewer, Matthew Falcon , Kimberly Feliciano, Jonathan Roath

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Oct 04, 2023

Liberty Honda responded

Thanks for sharing about your experience with Liberty Honda. We appreciate your business and hope to see you again soon!

September 13, 2023

Dealership Rating
Employee Rating

Great experience with Jim Lanzo. He was extremely helpful and informative. He helped me understand. More

by shanawilliams76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Sep 13, 2023

Liberty Honda responded

Thank you, Shana! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jim met your expectations. Thank you again for choosing Liberty Honda, we look forward to having you as one of our valued customers for many more years to come!

September 08, 2023

Dealership Rating
Employee Rating

Very professional and friendly. Already know what to do. My car got everything in a timely way love everything they did to my truck. I will definitely recommend this spot and this c More

by rainbow2930
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Scott Brewer , Jonathan Roath

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Sep 08, 2023

Liberty Honda responded

Thank you for taking the time to share your review! We appreciate your business and hope to see you again.

September 08, 2023

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Employee Rating

I was very pleased with the service that I received at Liberty Honda. I was able to get an appointment at a convenient time. More

by LeasedAnAccord
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Leslie Mercado-Sanchez, Scott Brewer, Matthew Falcon , Kimberly Feliciano, Jonathan Roath

Helpful
Report | Print
Sep 08, 2023

Liberty Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Honda.

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