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James Crowe
James Crowe at BMW of Ramsey
Refer Me

James Crowe | Page 9

Service Director

BMW of Ramsey

985 Route 17 South
Ramsey, NJ 07446

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4.9
109 Reviews

Dealership Experience

2 yrs, 11 mos

Industry Experience

39 yrs, 1 mo

4.9

109 Reviews

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109 Reviews of James Crowe

April 25, 2023

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Employee Rating

Amazing customer service like no other dealer. My service advisor Ted got my car in and out right away. He did a great job More

by JOSEPHSTEPANIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anna Marie Piserchia, Tim Gallagher, Doreen Gallahue, Sally Amato, Rosiris Cordero, Michael Tornatore, Anthony Candela , Juan Ferreiras, Jorge Pinero

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Apr 26, 2023

BMW of Ramsey responded

Hey Joseph, thank you for taking the time to share this kind feedback following your recent service. We are happy to read that our team member, Ted, was able to get you back on the road in a timely manner. When the time comes for your vehicles next service. We hope you will continue to keep BMW of Ramsey in mind.

April 24, 2023

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Employee Rating

Overall excellent service. Just a little disappointment that the annual service that’s included in the lease agreement doesn’t include tire rotation or alignment. Otherwise, More

by JSLetz204
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 26, 2023

BMW of Ramsey responded

Thank you for sharing this kind and candid feedback. While we are sorry to know this is not included in the lease agreement, we hope you will know these service are still offered by our team. Should you have any questions, don't hesitate to reach out. BMW of Ramsey is always happy to help.

April 22, 2023

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Always willing to make a deal and very interested in retaining your business. He has been a great addition to the BMW of Ramsey family. More

by RREDCROSS
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrew Araque, Jesus Vicioso, Jorge Bautista , Tyrek Alanos, Robert Redcross

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Apr 26, 2023

BMW of Ramsey responded

Earning customers for life is what our team is here to do. We are happy to know you experienced this feeling during your recent experience. The BMW of Ramsey family looks forward to your next visit.

April 21, 2023

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Top notch service department everyone was extremely helpful. Best around!! Highly recommend. They know ther stuff! More

by MRWHEELS81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anna Marie Piserchia, Anthony Candela , Jorge Pinero

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Apr 26, 2023

BMW of Ramsey responded

Thank you for taking the time to recommend our team! We look forward to providing helpful and knowledgeable service to each individual you send our way. The BMW of Ramsey team greatly appreciates your business.

April 20, 2023

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This service department is the best I’ve ever dealt with. The staff is professional and courteous More

by Tdmkc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 28, 2023

BMW of Ramsey responded

We are thrilled to read our team has provided you with the best servicing experience you have had yet. Remaining professional and courteous is our pleasure, and we look forward to providing this same great level of care during any future visits here at BMW of Ramsey

April 18, 2023

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Helpful and professional, excellent follow up while your car is in for service, and afterward: More

by elizabeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristen Perwas, Octavio Escada , Juan Ferreiras, Patricia in service

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Apr 18, 2023

elizabeth responded

Thank you for all your help with my 440, the accident was traumatic, and you helped me navigate the process with care and concern.

May 20, 2023

BMW of Ramsey responded

Hey Elizabeth, thank you again for choosing BMW of Ramsey. We will always be here to provide helpful and provide communicative, helpful and professional service. For any future automotive needs, we hope to have you back.

April 17, 2023

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Employee Rating

Great work, excellent mechanic, as always the service is incredible. Thank you so much for everything More

by pwrtrimtechs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anna Marie Piserchia, Sally Amato, Rosiris Cordero, Anthony Candela , Juan Ferreiras, Jorge Pinero

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Apr 26, 2023

BMW of Ramsey responded

Thank you for continuing to choose our team at BMW of Ramsey for your vehicles service. Our team is happy to have provided a quality experience all-around. For any future service needs, please continue to keep us in mind.

April 16, 2023

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Employee Rating

The best place to service or buy your BMW or perowned vehicle. A staff I found willing to work with you to achieve your final outcome. More

by RREDCROSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anna Marie Piserchia, Tim Gallagher, Michael Tornatore, Anthony Candela , Robert Redcross

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Apr 26, 2023

BMW of Ramsey responded

Thank you for recommending BMW of Ramsey to those looking to purchase a BMW! Working with our customer to find the perfect fit is our pleasure, and we hope to have you back for any future needs.

April 16, 2023

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Employee Rating

Took care of my concerns after the purchase of X 7. James and Benjamin from service department were excellent. I was hoping Alfredo from sales should have did same thing. I want hesitate to go back More

by Sonny G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Tornatore, Alfredo Lisciotto , Robert Redcross, Benjamin

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Apr 26, 2023

BMW of Ramsey responded

Congratulations on your new X7, Sonny. Our team is happy to have addressed each of your concerns throughout the process. We look forward to having you back for your next due service.

April 15, 2023

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Employee Rating

Was told the appointment was going to be around 3 hours and it actually took 6 hours. I wound up late for another appointment. More

by ADEROSA
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 26, 2023

BMW of Ramsey responded

Hello Aderosa, I apologize for the recent wait time you experienced during your vehicles service, and would like to assure you this was certainly not our teams intention. In the future, we hope to have the opportunity to regain your confidence. For now, if you wish to discuss further, please reach out to me at the contact below. Jim Crowe 551.777.5590 Service Director

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