Jake Mcneely

I have an excellent experience with Josh Lugo He helped me decide to make up my mind I’ll highly recommend him and Universal Nisssn me decide to make up my mind I’ll highly recommend him and Universal Nisssn More

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Victor, Juan and the entire sales team at Universal Nissan were really awesome. They made my vehicle purchase a great experience. I got a really good deal on the vehicle that I truly wanted. Thanks so Nissan were really awesome. They made my vehicle purchase a great experience. I got a really good deal on the vehicle that I truly wanted. Thanks so much guys. More

by VICTORIA DALEY Verified Customer Verified Customer

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After a week of searching for a dealer who will give me a good quote for my car and make the process of trading for another car, less stressful, I finally came to the right place! Not only did they not wast good quote for my car and make the process of trading for another car, less stressful, I finally came to the right place! Not only did they not waste my time with all the back and forth, but they listened to what I wanted and made sure I left satisfied and in a timely manner! Thank you so much Will Morris & Jacob Mcneely ! More

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Missing Keys and poor service !!This is my new edited Missing Keys and poor service !! This is my new edited version It is with great sadness and reluctance that I am writing this review - but after Missing Keys and poor service !! This is my new edited version It is with great sadness and reluctance that I am writing this review - but after 3 days of being ignored by Universal Nissan - here goes. After searching high and low for a car that fitted our $20K budget we decided to visit Universal Nissan. We were shown a high mileage Nissan Rogue that was actually in very good condition. One of the things we always check for after being burned previously is the car has 2 keys. We asked the salesman and he advised us YES it does have two keys. So we put a deposit down until we had insurance in place. On returning to collect the car we gave over our certified check and signed all of the various bits of paper work. The car was then driven to the front of the building for us to collect. The salesman got out of the car and gave me ONE key, I asked where the other was to which he told me it only had ONE key. I informed him that was what not what we were buying a car with ONE key...to which he replied 'it is sold AS IS'...does this mean they could have removed the engine or a couple of wheels between me leaving a deposit and collecting the car ?... I said not happy and dont want the car - he said leave it with me and I will get back to later today with a solution. Later that evening he called to basically say his manager had the same stance and the car is sold AS IS and they would not be supplying me with another key. Over the last three days I have emailed managers and staff at Universal Nissan to which I have recieved NO REPLY. We thought buying from a main dealership would supply us with a level of comfort knowing that they would sell decent cars with a decent service sadly this is not the case. I also feel concerned that they told me the car was 'Certified Used' - I thought this gave some protection but not so sure now...I would like to know what CERTIFIED USED means...when I checked the nissan website this only applies to cars below 80K miles - mine has done over 100K...so was the certified USED sales just a sticker on the windshield ? BUYER BEWARE ! More

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Fairly fast buying process. Knowledgeable staff. Got the car I wanted in with in a few weeks! car I wanted in with in a few weeks! More

by CALEBHICKS171 Verified Customer Verified Customer

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Exceptional customer service!!! Gilberto and Erik were amazing every step of the way to closing my deal!! And I wasn’t there an entire day! Few hrs, start to finish. I’m extremely happy with my 2021 Nissa amazing every step of the way to closing my deal!! And I wasn’t there an entire day! Few hrs, start to finish. I’m extremely happy with my 2021 Nissan Altima!!! Sincerely, April. W More

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Great experience! Jake was extremely helpful, to the point, and willing to listen and work with us. Very genuine and patient. I Would recommend him to anyone looking to purchase a new car! Bill Steinlau point, and willing to listen and work with us. Very genuine and patient. I Would recommend him to anyone looking to purchase a new car! Bill Steinlauf handled the paperwork with us for the final purchase and he was extremely efficient. Bill made the experience painless and stress free. Anyone would be so lucky to have Bill's service as well. More

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Everyone was very helpful and made my lease work for me, I was very satisfied with everyone that helped with my purchase.. Jake was super helpful and patient! He even bought my lunch!! Can’t beat service l I was very satisfied with everyone that helped with my purchase.. Jake was super helpful and patient! He even bought my lunch!! Can’t beat service like that! More

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SHADY SALES MANAGER Our sales associate (Jake) was great. We test drove a vehicle with no pressure. Was working out deal to buy and they let someone else test drive the Our sales associate (Jake) was great. We test drove a vehicle with no pressure. Was working out deal to buy and they let someone else test drive the same vehicle. My husband voiced concern about what if they also wanted the vehicle. We were told that it's first come first serve and we would get the first option to buy the vehicle. Just as we were about to sign and agree to the deal, the sales manager called our sales associate and told him the other couple already bought the car. They had told that couple we were also interested and let them buy it out from under us. Then the sales manager proceeded to come out and want to sell us another vehicle. We drove from Sanford for this specific vehicle, we didn't want another vehicle. Completely shady practice of the sales manager. He screwed our sales associate and us over. We walked out of that place and will never be back. You lost our business and everyone else who knows us. More

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Excellent service, very professional I recently purchased a car at Universal Nissan in Orlando. I did some shopping around before I made the final decision, and although I received a slig I recently purchased a car at Universal Nissan in Orlando. I did some shopping around before I made the final decision, and although I received a slightly better offer at another dealer, I decided to buy the car with Universal because of the quality of their service and the credibility they established during the process. The sales person Jake McNeely is fantastic, very professional and made the process very easy and seamless. Highly recommended. More

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