Jake Hemann
Jake Hemann at Garcia Cadillac of Albuquerque
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Jake Hemann | Page 2

Product Specialist

Garcia Cadillac of Albuquerque

6401 San Mateo Blvd NE
Albuquerque, NM 87109

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4.5
45 Reviews

Born in a small town in southern Illinois. Lived in California for a few years. Currently resides in New Mexico. New to the car business, experienced in helping people!

Dealership Experience

6 yrs, 7 mos

Industry Experience

6 yrs, 7 mos

Specialties & Trainings

Customer Service is #1

4.5

45 Reviews

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45 Reviews of Jake Hemann

April 16, 2023

Dealership Rating
Employee Rating

Salesman did not take the time to show me all the details of car, he was less than motivated and I waited about 3 hours before finally getting the rest of the paperwork done with the finance person who was v More

by alandnora
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 19, 2023

Garcia Cadillac of Albuquerque responded

We are disheartened to receive your feedback, as it does not reflect the 5-star customer service we aim to provide. If you are interested, we invite you to reach out to our Management Team at (505) 908-9060 so that we can learn more about your experience. Thank you, and we hope to hear from you!

March 29, 2023

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Employee Rating

I ordered my new Escalade build with Jake. Between him and Leo, they did their best to keep me updated on the progress. The purchase process was nicely streamlined. The customer service has be More

by msaiz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 30, 2023

Garcia Cadillac of Albuquerque responded

Thank you for leaving us a 5-star review! We’re pleased to hear Jake and Leo kept you updated on the progress of your order, and we hope you enjoy your new Escalade! Thanks again, and we wish you the best!

March 06, 2023

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Employee Rating

Garcia Cadillac is top notch. Great experience from start to finish. Jake and Leo made it easy to do business. Looking forward to a long relationship with Garcia Cadillac. Than More

by PhilK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 08, 2023

Garcia Cadillac of Albuquerque responded

Thank you for the 5 stars! We pride ourselves on providing unparalleled service, and we’re happy to hear that Jake and Leo made the process easy for you. We look forward to working with you again in the future, but until then, take care!

December 03, 2022

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Employee Rating

Very friendly and super helpful. Would definitely recommend this dealership. Sales and service are always great. More

by destinyvaldez89
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Jocelyn

Dec 06, 2022

Garcia Cadillac of Albuquerque responded

We’re thrilled to hear that the team was friendly and helpful and that you received 5-star service! Thank you for your kind recommendation, and we look forward to providing you with the same great service in the future!

November 22, 2022

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Employee Rating

Thank you to Jake and Leo for taking care of us and great customer experience! More

by tanyarussell1
Recommend Dealer
Yes

Other Employees Tagged: Leo Doyle

Nov 29, 2022

Garcia Cadillac of Albuquerque responded

Thank you for leaving us a 5-star review! We appreciate your kind words and will be sure to pass them on to Jake and Leo!

October 28, 2022

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Great experience Jake was courteous, and professional. We are happy with our purchase and would come back. More

by aftorres9905
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Leo

Oct 31, 2022

Garcia Cadillac of Albuquerque responded

We’re happy to hear that Jake provided you with professional, high-quality service and that you’re happy with your new vehicle! Thank you for the 5 stars, and we look forward to serving you again!

August 27, 2022

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Bought my Cadillac CT5, the salesman and finance representative made this purchase the best I've ever had. Explained everything in a straight forward manner and all my options. I will definitely rec More

by anpdr70
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 29, 2022

Garcia Cadillac of Albuquerque responded

We’re thrilled to receive your amazing review, and we’re glad to hear that our team was able to provide you with such a great experience! Thank you for your recommendation, and we look forward to providing you with the same great service in the future!

March 10, 2022

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Jake Hemann was great to work with. He is not your typical car salesperson. He is very professional and listens to what you are looking for. He is not pushy or in your face, he listens More

by Cdfinley52
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Leo ?????????? I'm Noko

Mar 11, 2022

Garcia Cadillac of Albuquerque responded

Thank you for taking the time to share this review! It means the world to know that you enjoyed an exceptional experience and that Jake’s outstanding customer service was worthy of 5 stars. We too look forward to doing business with you in the future and until then, send our best wishes. From all of us here at Garcia Cadillac, thanks again and take care!

May 05, 2021

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From the first call I made to set an appointment to see a particular used car to receiving the keys, every person we worked with was top-notch! Jacob Hemann was our sales person -- an incredible young man! More

by conway246
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 07, 2021

Garcia Cadillac of Albuquerque responded

We’re glad to hear that Jacob and the team were able to provide you with a 5-star visit! We appreciate you sharing your thoughts with us, and look forward to getting to deliver more high-quality care in the future. Thank you!

January 31, 2020

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Employee Rating

NEW XT6 Jake , Lenny, and Nora were all great, Jake is very knowledgeable on all the new Cadillac's and answered all questions, explaining in my terms. More

by RNT
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nora Rashid , LENNY

Feb 07, 2020

Garcia Cadillac of Albuquerque responded

We appreciate you stopping by Garcia Cadillac and taking the time to share this awesome review! We couldn’t be happier to hear that our entire team provided you with an exceptional experience was able to earn you 5 stars. We look forward to seeing you again and until then, take care and thank you!

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