Jaime Torres

We chose them as they had good reviews here and on Google. Buying a used car is fraught with so many con artists and unethical practices that we were very careful. But, even though they are seeming Google. Buying a used car is fraught with so many con artists and unethical practices that we were very careful. But, even though they are seemingly nice people, we had two really negative things that make me think they are not as ethical and reliable dealers as I had hoped. Both issue have left us out of pocket and suggest they sold us a lemon, perhaps knowingly (at least with one issue). 1) I asked some detailed questions in advance to gauge how good condition the car was, and it took a lot of emails for the answers to come (inspection report, whether brake pads measured at 4 (5 is minimal) had been replaced etc.). Before we drove 90 mins to get there, I asked one last time: Is there anything else I should know about the car? No was the answer. After 3 hours sitting there doing paperwork - I kid you not, it took 20 mins to find the right person to speak to - we packed the car and were handed a key. I asked for the other and they said - "oh we only have one, but I can text you the number of someone who can do one for you". $300 additional cost ON THE DAY OF PURCHASE. What premium dealership sells a 25K car with one key and does not let the client know in advance? Now we have been left with a bitter taste and genuine worries other issues have not been revealed to us. The manager called, and apologized for only providing one key, BUT DID NOT OFFER TO PAY FOR A REPLACEMENT. Apologies are cheap. Solving problems are what counts. 2) A couple of days after leaving the showroom, the engine warning light came on! Every used car buyer's worst nightmare. I emailed and called but it took 5 days to respond. the manager promptly told us we could bring it in, but they would only solve it if it was covered under a warranty (and the warranty company they use has terrible reviews online for avoiding covering anything) 3) The used car buying process they have created takes 2-3 hours with lots of moments where the salespeople profess to not know anything and then the finance people will help... who then try to upsell. We would have walked away before going if we had known. All this is why I dislike buying used cars, why the industry has such a bad rep, and why I asked the detailed questions in the first place. And dealers wonder why people find it so frustrating and stressful. More

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I love this dealership. Everyone here are so amazing and friendly. They have the best customer service and customer lounge to relax. Everyone here are so amazing and friendly. They have the best customer service and customer lounge to relax. More

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Deon Simpson is friendly makes you feel comfortable and great customer service. Thank you for your help great customer service. Thank you for your help More

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Deon and Jaime were flexible with us and we got a good deal and are easy to work with. Second time at Ventura Toyota . Good service deal and are easy to work with. Second time at Ventura Toyota . Good service More

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Deon and Jaime were reasonable and flexible. .second time here at Ventura Toyota. Leaving satisfied with our new purchase. Great service and understanding of our needs in the car we dreamed of .second time here at Ventura Toyota. Leaving satisfied with our new purchase. Great service and understanding of our needs in the car we dreamed of More

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Great experience and wonderful costumer service! Extremely happy with my purchase such an easy process! Extremely happy with my purchase such an easy process! More

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Deon and Jamie Torres were great and delivered excellent service and helped me buy my dream car. service and helped me buy my dream car. More

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My 3rd car bought here in the last 4 years and each time it was an A+ experience. it was an A+ experience. More

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Very satisfied very pleasant , friendly honest and very helpful. Answer all questions and very honest I will highly recommend helpful. Answer all questions and very honest I will highly recommend More

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Deon Simpson is a very friendly ,patient and knowledgeable but most importantly very honest salesman. Along with KP Ghuman and Jaime Torres . They all stayed late on a Sunday night without a ru knowledgeable but most importantly very honest salesman. Along with KP Ghuman and Jaime Torres . They all stayed late on a Sunday night without a rush helped us and answered all our questions. Deon showed us all the features on the vehicle and made sure we felt comfortable and knowledgeable enough before taking off with our new highlander. More

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