Jackie Mack

I couldn’t be happier with my experience at Herlong Ford! Jackie and staff were awesome and went above and beyond to get me in the Jeep Wrangler that I wanted! 10 out of 10 recommend! Jackie and staff were awesome and went above and beyond to get me in the Jeep Wrangler that I wanted! 10 out of 10 recommend! More

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I purchased a 1996 F-250 from Herlong Ford in Edgefield SC for about $12,000. I live in Virginia so I bought this truck sight unseen. According to the NADA, this price would mean the truck is in good, appr SC for about $12,000. I live in Virginia so I bought this truck sight unseen. According to the NADA, this price would mean the truck is in good, approaching excellent condition. It is not, this truck is in fair condition at best, Had I been there in person I would not have paid more than $8,000 for this truck. The sales person and customer service manager were super helpful, right up until the truck was delivered. Immediately upon delivery I noticed the truck had no backseat, someone had replaced the backseat with a big speaker box which was not shown in any of the pictures in the listing. I had specifically mentioned to the sales person on the phone I needed something with a backseat because I was planning to use this for family camping trips and such. I also immediately noticed the windshield wipers were completely worn out and the tires had less than 50% life left on them. I immediately tried to call the sales person but it took several days to get ahold of someone. After a week of arguing with them they agreed to send me a $200 check to help cover the costs of a new seat. It was better than nothing, but not near enough to cover the costs. Then, when I took the truck for the state safety inspection, it failed due to a brake light out, the reverse lights not working (at all) and the front brakes worn to the point of needing replacement. So, after paying 12 grand for a truck I can’t even legally drive in my state, this dealership tells me I’m on my own to fix it because I bought it “as is”. When buying an “as is” vehicle online, I had the understanding that it would at least be fully functional, especially for the price I paid. I only drove the truck twice since I got it, and they told me all those issues could have happened since it left there which is a ridiculous assertation. Especially when they claim they did a thorough inspection on it before they sold it. They seem helpful until they get your money, then you're completely on your own. Especially if you live out of state since they figure there is nothing you can do about them cheating you out of your hard earned money. The only reason they get 1 star is because zero stars is not an option. More

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great experience, everyone was so helpful and experienced. Price was right and trade-in was good. experienced. Price was right and trade-in was good. More

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9 minutes ago NEW I purchased a F350 truck from them and my sales rep told me it was a great truck. I live in Florida, so I was not able to test drive it and took her word when it got here. It had quite and my sales rep told me it was a great truck. I live in Florida, so I was not able to test drive it and took her word when it got here. It had quite a few issues hard shifting transmission major oil leak and had to replace rotors battery . I don’t think they test their used trucks before they sell them because all the issues with it I called my rep and told her all the issues and it was at a transmission shop but haven’t heard back if I would’ve been there and drove that truck I would have never bought it and I don’t usually leave reviews but it don’t look like they are going to make things right More

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Wes made this easy and quick. I didn’t even have to go to the dealership. Always get great service from Herlong Ford! I didn’t even have to go to the dealership. Always get great service from Herlong Ford! More

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Have not received the jack that was supposedly ordered. The vehicle didn’t have one in it when we purchased it. It’s been 3 weeks and no call or text or email follow up. The vehicle didn’t have one in it when we purchased it. It’s been 3 weeks and no call or text or email follow up. More

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Very happy with all the wonderful service we received while purchasing our new truck. The whole process was very pleasant and the staff was very friendly and helpful!! Definitely will be back to purchase while purchasing our new truck. The whole process was very pleasant and the staff was very friendly and helpful!! Definitely will be back to purchase or next truck!! Definitely worth the drive from Lexington. More

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I love my car. The service was exceptional. Any questions answered quickly. The dealership is so clean and accommodating. The service was exceptional. Any questions answered quickly. The dealership is so clean and accommodating. More

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I recently purchased a new Ford Bronco from Herlong. They provided great service and the overall experience was excellent! They provided great service and the overall experience was excellent! More

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Great buying experience! Jackie was attentive and wonderful to work with! Will definitely be a repeat customer in the future! Jackie was attentive and wonderful to work with! Will definitely be a repeat customer in the future! More

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