Issa Kone
Issa Kone at Subaru of Gwinnett

Issa Kone | Page 12

Service Advisor

Subaru of Gwinnett

2950 Satellite Boulevard
Duluth, GA 30096

4.8
120 Reviews
4.8

120 Reviews

Write a Review

120 Reviews of Issa Kone

July 18, 2023

Dealership Rating
Employee Rating

Courteous, polite, on point. What more could I ask for? Oh yeah, as I’m older than the earth’s crust I am not use to being treated with respect and no eye rolling. Everyone I in More

by DLBAKERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Anderson, Michael Gallardo

Sep 28, 2023

Subaru of Gwinnett responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

July 18, 2023

Dealership Rating
Employee Rating

Very clean and comfortable to wait on your car. The service is great love bring my car to this dealership. More

by BLACKBEAUTY4163
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 20, 2023

Subaru of Gwinnett responded

Thank you for your business, and we LOVE that you LOVE bring your car to Subaru of Gwinnett. Love , its what makes a Subaru a Subaru!

July 18, 2023

Dealership Rating
Employee Rating

Everything is good. The waiting area is clean. Just took a little bit longer than expected. More

by BZMING2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 20, 2023

Subaru of Gwinnett responded

Thanks for your feedback, sorry it took longer than expected. I do hope that Issa kept you informed during the repair while you waited. We will work harder to earn a GREAT next visit. Thank you again and have a great Summer!!

July 16, 2023

Dealership Rating
Employee Rating

This was my first time to visit your new facility for my 6-month service. It is definitely state-of-the-art with wheel alignment testing when you first drive in. Issa was very energetic and explained everyt More

by AE1MS.MS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 28, 2023

Subaru of Gwinnett responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

July 15, 2023

Dealership Rating
Employee Rating

Great service, great people. I highly recommend them. New facility is very nice and state of the art. More

by KG41613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Hynson, Susan Brown

Sep 28, 2023

Subaru of Gwinnett responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

July 13, 2023

Dealership Rating
Employee Rating

I love Subaru of Gwinnet. Yall are so kind and efficient. It is always a joy to come. More

by DISHAREEGANGULEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Anderson

Sep 28, 2023

Subaru of Gwinnett responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Thank you so much for choosing Subaru of Gwinnett as your first choice for service!

July 12, 2023

Dealership Rating
Employee Rating

So far, everything has been great. Hope things keep going the same way. Good purchase, one year of service has been handled very professionally. Not like a car dealer. More

by DONGALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Julie Adams

Sep 28, 2023

Subaru of Gwinnett responded

Dongale, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

July 10, 2023

Dealership Rating
Employee Rating

Double labor charges, terrible customer service. New building so in the customers are paying. New crew who are horrible with customer service. More

by MSA1798
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 11, 2023

Subaru of Gwinnett responded

Hello MSA1798 - this review is upsetting an not a reflection on how we do business. I would love to know more about your recent visit so your concerns can be addressed an we can turn your experience to a positive one. I would like the opportunity to learn from what has happened so that we do not make this same mistake again. I can only understand by hearing from you. Please contact me at Jadams@subaruofgwinnett.com - thank you for the opportunity to learn more .

Jul 11, 2023

MSA1798 responded

I sent you an email as requested.

Sep 28, 2023

Subaru of Gwinnett responded

Thanks for the email.....lets get this resolved and move forward

July 08, 2023

Dealership Rating
Employee Rating

The service took longer than I was told it would. Issa was very nice and apologetic for the longer wait. It seemed like a very busy time when I was there. Love the new facility. Love the staff fo More

by LCASSIDAY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 28, 2023

Subaru of Gwinnett responded

Lcassiday, we strive for a high level of customer satisfaction in all aspects of our dealership. Sorry things took longer that expected, We look forward to providing faster service on your next visit.

July 07, 2023

Dealership Rating
Employee Rating

As I have already responded to this survey I can only say the same thing. Everything was super. More

by WingerterHome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 28, 2023

Subaru of Gwinnett responded

Super, thank you!!!!!!!!!! We look forward to seeing you in 6,000 miles or 6 months for your next oil change.

...
12

Dealership Inventory (301 Vehicles)

used 2020 Hyundai Tucson car, priced at $18,500
2020 Hyundai Tucson
used
Sage Brown exterior
Automatic
Front-wheel Drive
new 2024 Subaru Outback car, priced at $34,765
2024 Subaru Outback
new
Ice Silver Metallic exterior
CVT
All-wheel Drive
used 2023 Subaru Outback car, priced at $34,900
2023 Subaru Outback
used
Cosmic Blue Pearl exterior
CVT
All-wheel Drive
used 2019 Ford EcoSport car, priced at $12,800
2019 Ford EcoSport
used
Moondust exterior
Automatic
Front-wheel Drive
used 2023 Subaru Legacy car, priced at $31,500
2023 Subaru Legacy
used
Crystal White Pearl exterior
CVT
All-wheel Drive
new 2024 Subaru Crosstrek car, priced at $36,824
2024 Subaru Crosstrek
new
Ice Silver Metallic exterior
CVT
All-wheel Drive