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Ian Roberts
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Ian Roberts | Page 3
Assistant Service Manager
Gatorland Toyota
2985 N. Main St.
Gainesville, FL 32609
355 Reviews
Since October of 2015, I have been serving my customers at Gatorland. When I am not working I enjoy spending a day on the boat fishing.
Read moreDealership Experience
8 yrs, 9 mos
355 Reviews
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355 Reviews of Ian Roberts
Verified Customer
Helpful 
February 02, 2024
As usual, I was treated very well by all staff I interacted with. Everything was explained to me meticulously and I was happy with the whole service experience. There is no doubt that I will return interacted with. Everything was explained to me meticulously and I was happy with the whole service experience. There is no doubt that I will return for any future servicing needs. More
by rthomson
Other Employees Tagged: Iliana Mullins
January 16, 2024
On November 1, 2023 I wrote a negative review of this dealership due to my perceived lack of service after an accident occurred to my vehicle in their possession. The day of the accident they promised t dealership due to my perceived lack of service after an accident occurred to my vehicle in their possession. The day of the accident they promised to do a repair to the damage. I was upset that I never heard from them. As it turns out, for some reason my cell phone wasn't accepting their calls, not registering as having received them or accepting their voicemails. I finally received a letter and an E-Mail with proof of their attempts to reach me. They are still standing by their word and are willing to correct the issue. I haven't been in yet for the repair but based on 20 years prior experience with them I expect to be completely satisfied. I apologize for my initial review but hope this corrects it. I look forward to many more years of superior service from Gatorland Toyota. More
by PaladinMeszaros
Other Employees Tagged: Chris Harris, Tyler Hill
December 29, 2023
After service received card showing that battery needed attention. Not advised of that at the dealer nor did they supply a test sheet showing what was supposedly wrong with the battery. I had advised the d attention. Not advised of that at the dealer nor did they supply a test sheet showing what was supposedly wrong with the battery. I had advised the dealer that the battery had been replaced by AAA several months ago and if was bad AAA would replace as it has a 3 year warranty. More
by gene2esd
December 16, 2023
Toyota has great service & the employees are always polite. Always giving you feedback about different programs or services. polite. Always giving you feedback about different programs or services. More
by SUNSHINE_RAYNN
Other Employees Tagged: Shad Buchanan, Daniel Ainsworth, Arnaldo Mella, Iliana Mullins, Nancy Voss, Ariana Jordan , Brett Valentine
December 13, 2023
I always give 5 stars, but I cannot this time. I have returned every 6 months for Auto Butler service for the past several years with 2 different cars. I have always been extremely pleased. This i I have returned every 6 months for Auto Butler service for the past several years with 2 different cars. I have always been extremely pleased. This is the first time it took more than an hour longer than usual, and the car is still rather dirty looking. The dash still has a solid dust layer, and a bug is still on the front bumper. Top Coated on? Side mirrors are splotchy. I only had tires rotated, no oil change. So that would not have impacted the time frame. The appointment was scheduled 2 weeks out, so not last minute. More
by Gator Girl
