Hylon Moon

Poor managed, overworked service department I have been going to this dealer for over 6 years now for service work for my 07 FJ. In the past they have been outstanding in service. But alot has c I have been going to this dealer for over 6 years now for service work for my 07 FJ. In the past they have been outstanding in service. But alot has changed in the past year. Although it appears they have made changes to the service dept.. The service is anything but. June 27th 2016 I purchased 03 Echo. I came in with a coupon they mailed to me for a free tire rotation. I also wanted balancing that I new I was going to have to pay for. This service advisor tries to sell me everything under the sun. I tell him twice that the car has only has 15,000 MI. They charge me $62.00 for balancing.I later call the service advisor, he gives me a 50.00 card to use their. Today I visit for a oil change. They can't do it until next week. Today is Thurs, not a holiday weekend. I also tried scheduling online, I wait 5 days, no return call. I'm at Whesley Chaple Toyota now. I know we're I will be doing business for now on. More

Helpful 1

Report | Print

Hylon provided excellent support and issue with my car has been resolved... outstanding customer service. I received a great rate on a loaner car and return process was seamless has been resolved... outstanding customer service. I received a great rate on a loaner car and return process was seamless More

Helpful 0

Report | Print