Hector Cisneros
Hector Cisneros at Toyota Sunnyvale
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Hector Cisneros | Page 4

Service Advisor

Toyota Sunnyvale

898 W El Camino Real
Sunnyvale, CA 94087

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40 Reviews

Hector, a Spanish & English speaker, has lived his entire life in the Bay Area. Having spent the past almost 5 years working in the Service Department at Toyota Sunnyvale, Hector has learned Toyota product knowledge and Customer Service from the best! Committed as he is to "Go the extra mile for every Customer," Hector is understandably popular with his Toyota Sunnyvale Customers.When he gets a day-off, Hector's first choice is snow-boarding.

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40 Reviews

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40 Reviews of Hector Cisneros

April 18, 2017

Dealership Rating
Employee Rating

James was amazing! The whole team was amazing! I was very hesitant coming into this especially because this was my first time investing into a car. James was the first person to approach my boyfrie More

by Christinaderama
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: James Tran , Bart DiCairano

Apr 19, 2017

Toyota Sunnyvale responded

Your great feedback truly made our day, Christina. We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Also, don’t forget to take us up on the complimentary, 119-point annual inspection that came with your vehicle purchase as part of our “10-Point Value Guarantee.” Sincerely, Diana Kennedy | dianakennedy@toyotasunnyvale.com

April 16, 2017

Dealership Rating
Employee Rating

Awesome customer service My girlfriend and I purchased our first Tacoma here at this location. We recently traded in our two beat up old trucks to them and they gave us back a More

by Jahakuole
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jorge Andrade, James Tran , Bart DiCairano

Apr 17, 2017

Toyota Sunnyvale responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. At Toyota Sunnyvale, we always strive to provide the utmost in quality and customer satisfaction. Thank you again for your business and don’t forget about the 119-point inspection we provide for complimentary as part of our “10-Point Value Guarantee.” Sincerely, Diana Kennedy | dianakennedy@toyotasunnyvale.com

March 29, 2017

Dealership Rating
Employee Rating

Best Toyota Service Department I bought my Highlander from Toyota Sunnyvale. I get it serviced there a couple times a year. It's always a pleasant experience working with Hector Cis More

by 1happygal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 30, 2017

Toyota Sunnyvale responded

Thank you for the wonderful review. It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Also, don’t forget about the complimentary, scheduled shuttle service that we provide as part of our "10-Point Value Guarantee." Sincerely, James Austin | jamesaustin@toyotasunnyvale.com

November 29, 2016

Dealership Rating
Employee Rating

Came back for my oil change Was just in last month for some vehicle issues I had to come back for my oil change once again quick and easy service and the price is right. More

by Miguel
Recommend Dealer
Yes

Other Employees Tagged: Simon Guzman

Nov 30, 2016

Toyota Sunnyvale responded

Thank you for your outstanding rating of our service department, Miguel. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write the review. It really matters to our dealership. Also, don’t forget about the complimentary, scheduled shuttle service that we provide as part of our "10-Point Value Guarantee." Sincerely, James Austin | jamesaustin@toyotasunnyvale.com

June 23, 2014

Dealership Rating

Owner of 3 Toyota's I own a 2007 Tundra, 2011 Highlander and a 2013 Avalon and have always brought my cars to Toyota Sunnyvale for their service. Great work, everyone i More

by sajohns01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Bill Moody

Jun 24, 2014

Toyota Sunnyvale responded

Firstly, I would like you to know that we appreciate your loyalty to our dealership. Secondly, thanks for taking the time to write this superb review. Our service excellence is always consistent, and I'm glad that your experience with us supports that. Remember to take advantage of our scheduled shuttle service next time you pay a visit to our service center. We offer it as a complimentary special to all our customers as part of our "10-Point Value Guarantee". Sincerely, Bob Neitzke - Service & Parts Department Director bobneitzke@toyotasunnyvale.com | 888-261-4889

April 28, 2014

Dealership Rating

Great Service I went in to Toyota Sunnyvale for a recall service that had to be done on my Rav4. Although I went in without making an appointment, Hector Cisneros g More

by slammry
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Apr 29, 2014

Toyota Sunnyvale responded

Thank you for writing about your visit with us. I am happy to hear that Hector was able to provide you with the outstanding customer service we strive to deliver to each of our guests. Once again, we appreciate the recommendation and please feel free to call us with any questions or concerns that you might have with regards to your car. Also, don't forget about the complimentary, scheduled shuttle service that we provide as part of our "10-Point Value Guarantee." Sincerely, Bob Neitzke - Service & Parts Department Director bobneitzke@toyotasunnyvale.com | 888-261-4889

April 01, 2014

Dealership Rating

hector cisneros was very thorough. He checked my records and explained what was needed, what was relevant in my contract. However, even though I had an appt, it took a long time to get my car serviced ( More

by sookson
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: hector cisneros

Apr 02, 2014

Toyota Sunnyvale responded

Thank you for writing about your visit with us. I am happy to hear that Hector was able to provide you with the outstanding, friendly and well-informed customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns regarding your car. Don't forget that in addition to the complimentary loaner car we provide for repairs of $400 or more, we offer a complimentary shuttle service to every customer no matter what the repair as part of our "10 Point Guarantee." Sincerely, Bob Neitzke - Service & Parts Department Director bobneitzke@toyotasunnyvale.com | 888-261-4889

October 18, 2013

Dealership Rating

I purchased my Highlander from this dealership and it was a great experience. The free maintenance was an awesome bonus and all my service visits have been great. This service department is always very busy More

by tnerinar22
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Oct 23, 2013

Toyota Sunnyvale responded

Thank you for the review. The Highlander is a great, rugged vehicle, and it's great that Hector and the rest of the team were able to get you safely back on the road. Customer satisfaction is a top priority for our service team, so I'm sure they'll appreciate your review, as well. We look forward to working with you again! Sincerely, Bob Neitzke Service & Parts Department Director Bobneitzke@toyotasunnyvale.com

July 10, 2013

Dealership Rating

The service rep was so friendly. The service was completed fast and I got a free car wash. I was 100% pleased with my service visit. More

by bestwrekonize
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Jul 12, 2013

Toyota Sunnyvale responded

Thank you for the 5-star rating. It is always our goal for our employees to treat our customers with friendly, helpful service, and we were glad to read your review. We look forward to seeing you again when it’s time for your next repair or maintenance visit. Don’t forget to take advantage of our scheduled shuttle service in the future, we offer it to our customers at no charge as part of our “10-Point Value Guarantee.” Sincerely, Bob Neitzke Service & Parts Department Director Bobneitzke@toyotasunnyvale.com

June 04, 2013

Dealership Rating

Though I've only visited this service department a couple of times, I have always been pleased with how fast and efficient they function. I'll definitely continue visiting their service center. More

by bigroundears
Price
Recommend Dealer
Yes
Jun 06, 2013

Toyota Sunnyvale responded

Thank you for the 5-star rating. We are happy to hear that you are pleased with your decision to make Toyota Sunnyvale your vehicle servicing destination. Our team works hard to ensure that our customers walk off the lot feeling confident in their decision to do business with us, and it’s fantastic that your review reflects that goal. Don’t forget to take advantage of the free, scheduled shuttle service we offer all our service customers as part of our “10-Point Value Guarantee” the next time you see us. Sincerely, Bob Neitzke Service & Parts Department Director Bobneitzke@toyotasunnyvale.com

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