Harry Price | Page 11

Professional and courteous I have been going to this dealership for 4 years for car services. I have not had any issues with their work. If I have any questions, they get resolv I have been going to this dealership for 4 years for car services. I have not had any issues with their work. If I have any questions, they get resolved. The dealership has decent wifi connection if you wish to work while you wait and a good coffee machine. I usually contact with Micheal Goodman for my visits. Overall, it has been a good experience! More

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Top notch service I've been coming here for years and I'm familiar with a fair amount of the staff and they've always been helpful and informative. I usually work with I've been coming here for years and I'm familiar with a fair amount of the staff and they've always been helpful and informative. I usually work with Rodney and Vitaliy and they have been fantastic. They truly make an effort to help me no matter what I come in for. I can't recommend them enough. More

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Some Thoughts From A Loyal Customer For the last twenty five years, I have been coming to Herb Gordon Subaru and for the last twenty five years, I have watched the ‘crew’ do their thing For the last twenty five years, I have been coming to Herb Gordon Subaru and for the last twenty five years, I have watched the ‘crew’ do their thing and witnessed a level of professionalism and expertise that is unsurpassed.   HG Subaru is a tightly run ship, composed of equal parts coordination and camaraderie amongst the staff, skillful ability to communicate to the customer, and a personal courtesy towards us that is beyond anything I’ve experienced at any other organization.  The service group at HGS does not fail to make a customer feel invaluable. I never leave the place without a smile on my face, a belly full of fun treats, and a respect for and trust in the way the company is run, that just grows and grows.   My husband (who does NOT drive a Subaru) is continually in awe of and, I won’t lie, a little envious, at just how well I am taken care of each time I set foot in that door.  If it’s a loaner I need, a loaner I receive.  If it’s a wait job, I am always politely engaged with and tended to, until the work is complete. The follow up phone calls always end with with a meaningful ‘regards to Robin’ (my husband), or a super friendly, ’have a great summer!’ or some other such equally sincere wish for my well-being.  The QUALITY of care toward the customer is simply unique, and exceptional. Thoreau writes, that ‘success usually comes to those who are too busy to be looking for it’.  If hard work, and dedication, helpfulness and a kind word for free are signs of a successful business, then this group of employees is too busy being busy to probably ever know just how successful they are. I never fill out these things, but as the lifespan of my SECOND Subaru nears it’s end, I thought it was time I gave you lot a piece of my mind.   Last time I brought the car in, I was helped by Michael Goodman.  Special as he is, he is only as special as any other of the entire service team, whom I fondly address by first name. I am familiar with them now, and that is a true and rare pleasure these days *anywhere* let’s face it, let alone…a ‘stereotypical’ car dealership. There is nothing ‘typical’, about these guys…they are just the most personable bunch of people, every single one, and it’s a joy to know them, frankly. I joke, every time I leave, that I hope something goes wrong with the car so that I can come visit again soon.  Unfortunately, or not, depending on how you see it, the product is built so well that I am often denied that pleasure.  But…from sales, to service, to parts and labor…you truly have become ‘family’ to me, and I guess, if you didn’t yet grasp just how delighted working with you all over the years has made me…perhaps now…you do.   You are the quintessential definition of what it takes to make and BE a great team, and I am truly proud to be a Subaru owner, in your most capable and kind hands. With deep appreciation and in genuine gratitude, Marina Cavanaugh More

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Outstandins sales and service! Outstanding, professional sales team who do not pressure you. Always great value. Service technicians are top notch, going out of their way to make su Outstanding, professional sales team who do not pressure you. Always great value. Service technicians are top notch, going out of their way to make sure my car is ready to go. I have leased/bought 4 Subarus from Herb Gordon and plan to buy more in the future! More

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Good customer service It’s a very welcoming environment and they communicate very well. The lounge upstairs is nice and they have free WiFi. Free car wash every visit too It’s a very welcoming environment and they communicate very well. The lounge upstairs is nice and they have free WiFi. Free car wash every visit too More

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They Always Treat me like Royalty Herb Gordon Subaru has always been the only trustworthy place to go to when it comes to Vehicle Purchase and Service. They tell you what you need with Herb Gordon Subaru has always been the only trustworthy place to go to when it comes to Vehicle Purchase and Service. They tell you what you need without trying to upsell something that you don't really need. Which is needless to say: Trustworthyness separates this Dealership from every other dealership and makes people like myself keep coming Back! The Herb Gordon Family of Dealerships is Definitely the Way to Go! More

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AWESOME I have always had outstanding service at Herb Gordon Subaru, Mr. Harry Price goes the distance when it comes to explaining things about my Subaru to m I have always had outstanding service at Herb Gordon Subaru, Mr. Harry Price goes the distance when it comes to explaining things about my Subaru to me, and he does it in a manner that I can comprehend. My experience with Herb Gordon has been great due to the customer service I recieve form Mr. Price wheather I am in for an appointment for service or stop by to ask a question. More

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Always the best personal service. I feel confident I’m receiving the best possible care and recommendations. Getting convenient appointments I’m in and out. I prefer to work exclus I feel confident I’m receiving the best possible care and recommendations. Getting convenient appointments I’m in and out. I prefer to work exclusively with More

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Excellent Courteous Service Vitaly, Rodger, and Ken at Herbgordon Subaru are always courteous, caring, and provide excellent, quality service. They go above and beyond to help y Vitaly, Rodger, and Ken at Herbgordon Subaru are always courteous, caring, and provide excellent, quality service. They go above and beyond to help you with the service and repair of your vehicle and to get you the best and fairest price possible. More

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Excellent Service I am compelled to write to you about the great service Herb Gordon Subaru's employee, Mr. Harry Price, provided me last month. Upon hearing my distres I am compelled to write to you about the great service Herb Gordon Subaru's employee, Mr. Harry Price, provided me last month. Upon hearing my distress over the oil leak in the engine of my 2016 Subaru Legacy and the news that this expensive repair could not be covered under warranty as my car had over 60,000 miles, he went above and beyond the call of duty and discussed my predicament with Herb Gordon Subaru management. I had asked that the oil leak repair should not be done as I could not afford the price. I could not express my my shock and gratitude, when within minutes of my conversation with Mr. Price, he called with the news that Herb Gordon Subaru has agreed to make the oil leak repair for me free of charge as a goodwill gesture. I am very grateful and will remain a loyal customer of Herb Gorgon Subaru for foreseeable future. Mr. Price's genuine customer care combined with his attentive and kind demeanor made my service experience very pleasant. Mr. Price is an outstanding employee and an asset to Herb Gordon Subaru, clearly the kind of employee that Herb Gordon Subaru needs to recognize. Best Regards, Houra More

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