Harold Dean | Page 9

Great customer service They are always friendly and helpful. They make sure your vehicle is in and out as fast as possible and provide quality work. We will continue to get They are always friendly and helpful. They make sure your vehicle is in and out as fast as possible and provide quality work. We will continue to get our vehicles serviced here. More

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Excellent service center I brought my truck in for a few warranty issues and the service was very friendly and professional. Everyone I came in contact with were very helpful I brought my truck in for a few warranty issues and the service was very friendly and professional. Everyone I came in contact with were very helpful and friendly. Excellent service center. More

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Very nice and friendly. Oil change and hail damage repair. Great work! Repair was done in a timely manner and they addressed all of my concerns. Jared Fabor was truly awes Oil change and hail damage repair. Great work! Repair was done in a timely manner and they addressed all of my concerns. Jared Fabor was truly awesome and figured out the problem with my car. He discovered a piece of grass that was causing an issue in my filter system and made my car run perfect! More

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Great experience at Orr Chev dealership in Ft Smith AR I have always had a positive experience with the Service Department. Service department personnel should be commented on a job well done. However, m I have always had a positive experience with the Service Department. Service department personnel should be commented on a job well done. However, my concerns are with the Sales department. I had contacted the sales department to ask a simple question, "Does the Chev Pickup Silverado come with a 6 cylinder engine?" I had a salesman (don't recall his name) contact me, wanting to know if I had a trade, if I would finance, etc. I told him that I was only interested in the answer of my above question. He told me he wasn't sure, but he would check and call me back. He never did. I might be interested in purchasing a Chev Pickup Silverado with a 6 cylinder engine. I currently have a 2016 Chev Colorado with the 6 cylinder engine and make up to 26/28 MPG. In my opinion that is awesome. I have a grandson that has the GMC V8 Sierra and he barely make 18 MPG. RECOMMENDATION: Training/inform sales personnel to answer questions and then if person is a prospective buyer, then you ask other question. More

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Amazing service We had to take our car in for repairs that came upon suddenly. We were able to get an appointment extremely quickly and the service was completed as i We had to take our car in for repairs that came upon suddenly. We were able to get an appointment extremely quickly and the service was completed as in an excellent timeframe! I greatly appreciate the service team and dept! More

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very satisfied very helpful and knowledgeable would reccomend to all my friends and family. the wait time was very minimum and the waiting area was comfortableand r very helpful and knowledgeable would reccomend to all my friends and family. the wait time was very minimum and the waiting area was comfortableand relaxing. More

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Great Always great l, friendly people. Very clean and availability is not a problem. Never over priced or over billed. Never takes too long. Would recommend Always great l, friendly people. Very clean and availability is not a problem. Never over priced or over billed. Never takes too long. Would recommend. More

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Great all around service Friendly and timely service . Would recommend you to anyone. Keep up the great work. I will be a returning customer. Thank you guys for the love Friendly and timely service . Would recommend you to anyone. Keep up the great work. I will be a returning customer. Thank you guys for the love More

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Service Center Excellence I arrived on time and the door immediately opened. Inside was a smiling gentleman who immediately wrote down my license plate number and pulled up my I arrived on time and the door immediately opened. Inside was a smiling gentleman who immediately wrote down my license plate number and pulled up my appointment info. He confirmed the services I wanted and I went to the waiting room. The waiting room was Great! Coffee, donuts, TV, magazines, comfortable chairs and a cell phone charging station!!! Roughly 45mins later I was done and out the door with an oil change, full preventive maintenance check and rotation of tires. I was very pleased with my visit to Orr. More

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Have your car checked by a mechanic I purchased a “certified” used vehicle from the dealership. Only to find out that there were a couple of moderate issues not apparent during the brief I purchased a “certified” used vehicle from the dealership. Only to find out that there were a couple of moderate issues not apparent during the brief test drive, and not disclosed by the salesman (Don). When I contacted them the following day they were happy to tell me their service team would look at it for a completely out-of-pocket cost on my when I contacted them the following day they were happy to tell me their service team would look at it for completely out-of-pocket cost on my hand end. So ready to pay the sales tax, and my down payment, I apparently now had a nice service fee to look forward to. So now $500 and some change later I have the issues fixed. And the whole time I got to see the artificial smiles of that wonderful salesman, and the crappy attitude from their service team when I questioned why I would be out of pocket on a vehicle that I literally just drove off the lot one day ago. At any rate, if you buy a vehicle from this dealership go have it looked at by a mechanic that you trust, otherwise shop somewhere else if that is too much hassle. More

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