Hannah Suh

If you enjoy being gaslit and man-splained, this is your dealership. For 34k here’s what we got: Purchased a car, it got a flat they couldn’t explain in less than 15 miles. The car was all wheel d your dealership. For 34k here’s what we got: Purchased a car, it got a flat they couldn’t explain in less than 15 miles. The car was all wheel drive so you have to change all 4 tires at once. Their service manager put the tire that went flat back on and said it was “fine”. They begrudgingly agreed to put new tires on and only after I said I’d return the car if they didn’t put new tires on the car. Once we got the new tires, which took them 3 days, in the next 24 hours the check engine light came on and my independent mechanic pulled 3 codes. We had had enough and retuned the car. The crappy service continued. It took them 10 days to return our $15k down payment, even though the check had cleared and was in their account. They absolutely SUCK, except for the finance manager Hannah. She was great. Felt like they didn’t care it was a lemon and potentially unsafe for my family and I. More

Helpful 0

Report | Print

We had a great team that was able to get a deal that worked for us. If it wasn't for Art texting me the night before and Kyle calling to comfirm our appointment we probably would have not came out to p worked for us. If it wasn't for Art texting me the night before and Kyle calling to comfirm our appointment we probably would have not came out to purchase a car. We meet with Teddy the Sales Rep and he was great and a very nice person. He knew everything about the vehicle and took us through the entire process of getting the car. Special thanks to Taelor she really knows her job and can work a great deal and Hannah for going above and beyond aswell very sweet ladys. (The Blackwell) More

Helpful 0

Report | Print

Jesse was awesome. Extremely patient with my son as he was going through the car buying process. I appreciated his flexibility as we worked through the process. Extremely patient with my son as he was going through the car buying process. I appreciated his flexibility as we worked through the process. More

Helpful 0

Report | Print

Very easy and quick to work with. Incredibly friendly, made the car buying experience seamless. Teddy was great throughout everything, very personable Incredibly friendly, made the car buying experience seamless. Teddy was great throughout everything, very personable More

Helpful 0

Report | Print

Great customer service. They go the extra mile to make sure that the customer is happy. The overall experience was great. Very happy and we will return to purchase other veh They go the extra mile to make sure that the customer is happy. The overall experience was great. Very happy and we will return to purchase other vehicles from them in the future. The salesman Travis Willis was great and I give him 10 stars. Great sales experience!!! Thank You. More

Helpful 0

Report | Print

I bought a pickup yesterday evening. Hannah was fantastic to work with! I live in another state and she helped me with every step from afar. When I arrived at Groove she was energetic, e Hannah was fantastic to work with! I live in another state and she helped me with every step from afar. When I arrived at Groove she was energetic, enjoyable and very helpful! Even though I arrived later than planned, she helped me go through every inch of my new pickup, helped move my belongings over, found me a cell charger, etc. I can’t say enough great things about my experience. I came from 6 hours away to purchase this vehicle and I would do it again! Thanks Hannah! More

Helpful 0

Report | Print

Salesperson was very polite. Issue was that the cars website indicated they had about half a dozen of the cars we wanted to look at. When we contacted the dealership, they had Issue was that the cars website indicated they had about half a dozen of the cars we wanted to look at. When we contacted the dealership, they had none. We did not go to the dealership after learning that. More

Helpful 0

Report | Print

Useless. Worst customer service I've experienced in a long while. Do not deal with Hunter or Lane. Update: I've now purchased a car elsewhere with the opposite experience. Check my other reviews if y long while. Do not deal with Hunter or Lane. Update: I've now purchased a car elsewhere with the opposite experience. Check my other reviews if you want to see where. There are a couple of people who I enjoyed talking to, Hannah in particular, so thank you Hannah, you nearly saved the sale. To Lane and Hunter, consider new careers. You cost your boss over $40k because you were unable to do the bare minimum of a basic sales and customer service job. Final word: y'all lying about the car being sold after I said I was no longer interested due to poor customer service... well, that speaks for itself. Good luck. More

Helpful 1

Report | Print

We came to check out a Ford Bronco sport after calling around to find one, and were taking out time checking out the interior and trunk space. Just as we were about to get in to drive, another salesperson around to find one, and were taking out time checking out the interior and trunk space. Just as we were about to get in to drive, another salesperson came out, extended her arm to our salesperson and said “this car has been sold, give me the keys” then kept insisting “keys, keys, keys” like a toddler until he handed them over. Not getting to even drive the car after making an appointment was frustrating, and the way she handled the situation made it much worse. It’s a low-inventory market, so I get that it can be competitive, but Groove is handling that poorly. More

Helpful 0

Report | Print

Excellent service from highly knowledgeable staff. I never experienced any pressure to buy the vehicle, to buy add-on packages, or any other pressure. They respected me and my time, and I left with a gr never experienced any pressure to buy the vehicle, to buy add-on packages, or any other pressure. They respected me and my time, and I left with a great vehicle. More

Helpful 0

Report | Print