Haley Shortnacy
Haley Shortnacy at Freeman Toyota
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Haley Shortnacy | Page 12

Service Advisor

Freeman Toyota

204 NE Loop 820
Hurst, TX 76053

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4.6
119 Reviews

Hi, I'm Haley. I've been a part of the Freeman family since 2016. I started out answering phone calls and scheduling service appointments in our Business Development Center. I went on to be the Warranty Administrator for a few years, and now I am happy to serve our customers as a Service Advisor. I look forward to building a life-long friendship with you and providing excellent care for your vehicle. #comeseehaley

4.6

119 Reviews

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119 Reviews of Haley Shortnacy

February 26, 2021

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Employee Rating

All the time when my wife and I .need to do something in the car or the truck we bring there and everyone are very friendly and professional. Thanks More

by ARAYACRISTIAN77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth Soward , Santos Flores

Mar 23, 2021

Freeman Toyota responded

Thank you ARAYACRISTIAN77 for this beautiful review, I am so happy to hear that you had a pleasurable experience! We want to thank you for your patronage and support and if there is anything you need please call or come by as we pride ourselves on providing excellent customer service to the members of our Freeman Toyota Family! Best Regards, Terri Grimes Customer Relations Manager

February 25, 2021

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Employee Rating

I rated Richard Linck aka Maverick and dealership a 5 because they are the best. They helped me get into my 2020 camry very easy and fast. In my past experience at other places i was there all day and so More

by Brenda Stone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Richard "Maverick" Linck , Nate Gamill

Mar 09, 2021

Freeman Toyota responded

Thank you Brenda Stone for your five-star review. I am so pleased to hear that your experience at our dealership has been an exceptional one, if there is anything else we can ever do for you please feel free to call or come by anytime. Your continued business and support is part of the reason why during these tough times we are still able to continue to be open and provide our customers with much needed customer service and help. Welcome to the Freeman Toyota family! Best Regards, Terri Grimes Customer Relations Manager

February 23, 2021

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Employee Rating

You have to a service in one hour ok for every Costmer with out appointment also that is best for Costomer to go for job thank you More

by Om Khatri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth Soward, Tim Farrand, Malorie Williams, Steve Curry , Tom Caranci, Jeffrey Carver, Sydney Crosby, Sergio Diaz, Santos Flores

Feb 25, 2021

Freeman Toyota responded

Thank you for spending the time to share your comments online. We are happy to know that you are pleased with our staff and our Service Department. Again, thanks for the gift of feedback and we look forward to welcoming you back to Freeman Toyota. Best Regards, Terri Grimes Customer Relations Manager

February 22, 2021

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Service is always great. Amber Minor was so awesome. She listened to me and helped me above and beyond in being able to purchase a new truck! I have been a customer for service for many years and it has alw More

by TAZ.TEX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 22, 2021

Freeman Toyota responded

Thank you TAZ.TEX for this beautiful review, I am so happy to hear that you had a pleasurable experience! We want to thank you for your patronage and support and if there is anything you need please call or come by as we pride ourselves on providing excellent customer service to the members of our Freeman Toyota Family! Mark Fusselman Manager

February 19, 2021

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I went for an oil change with Haley and she made the process super easy. She super friendly. 10/10 recommend Haley as your advisor!! More

by RKS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 22, 2021

Freeman Toyota responded

Thank you for the very kind words you mentioned concerning the fine service you received from our service team and especially Haley. We do have an excellent team here and it is very reassuring to know that we have met your expectations on the service provided to you. Again, thanks for your great review and we look forward to welcoming you back to Freeman Toyota. Yours sincerely, Mark Fusselman Manager

Feb 22, 2021

Freeman Toyota responded

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February 19, 2021

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Employee Rating

Always professional. They maintained our last 4 Toyota’s and we never had a break down. Diagnosed a few minor issues only fixed what was needed More

by Larryseybert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 22, 2021

Freeman Toyota responded

Thank you for your positive feedback! I am delighted to hear that you always enjoy your visits at our dealership and our friendly service. I appreciate your favorable comments on our associates Haley Shortnacy, and I am privileged to be working with such a great team. We value the relationships we have developed with our customers and the repeat and referral business which we depend on. We look forward to welcoming you back to Freeman Toyota. Yours sincerely, Mark Fusselman Manager

Feb 22, 2021

Freeman Toyota responded

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February 17, 2021

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Employee Rating

I came to Freeman Toyota for a walk in oil change. The service drive was quick and took good care of me and my car. More

by IAMBENNGUYEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

February 17, 2021

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Employee Rating

I was there for 10,000 mile checkup after leading the first 18 months of 3 year lease. Very happy with service. They were thru with car in a hour or less. More

by JAYNLU
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Sydney Crosby

February 17, 2021

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Employee Rating

Great. Short time waiting. I only wish that there is more coffee made for the foyer. It was really cold sitting in the lobby. Thanx More

by MIKE.K.HAMILTON
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
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