Gib Dannehower

Great shopping experience. No pressure and very consultative. We’re in and out in no time No pressure and very consultative. We’re in and out in no time More

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After nearly 6 months of which I have been without my primary transportation, I am writing you for your help regarding the lack thereof from your employee, Colin Toro. We are on the third supplement from primary transportation, I am writing you for your help regarding the lack thereof from your employee, Colin Toro. We are on the third supplement from Geico for repairs that were not completed properly at your shop. Furthermore, Colin has repeatedly avoided returning phone calls and emails regarding correcting this issue, to me, to Geico, and to the Schumacher CDJR shop where the vehicle has been since it was picked up from your location. My truck was towed to your shop for repair from a car accident on Nov. 24th. It remained there until Feb 2nd when Colin instructed us to pick it up. Upon picking the vehicle up, I noticed several things wrong. I jumped in the truck and the check engine light was on, in addition to other lights. The rear passenger light was constantly illuminated, pieces of the floor covers were missing, the bolts on the front passenger wheel well were missing, and the driver's door handle was loose. I live in Boca Raton, so I had a three-hour ride ahead of me and asked for them to be fixed before I left. Colin was able to correct the check engine light before me leaving the shop, however, less than 100 miles down the road my truck began to make a loud scrapping noise, and the front was shimming and making popping noises on turns. I pulled over, and called the shop but it was closed. The next day, Saturday, Feb 3rd, I finally got Colin on the line, and he said that I could take it to another shop and that they could fix it. I scheduled an appointment with Schumacher CDJR for that Monday. On Saturday am, I pulled off the rear wheel and discovered that the heat shield surrounding the drum was flat against it causing the noise. The kicker is that when I sent those pictures to Colin to show him what I found, he said that his tech, "never took the wheel off" to check for damage. This is on the side the vehicle had both doors repaired completely!! Almost $30k In damages and you don't check the entire side of the collision? Unbelievable. Fast-forward to today and all of us are still awaiting a response from Colin to take ownership of this and do the right thing. We have clear evidence of negligence, a documented history of the lack of communication, as well as picture evidence of the part that his team replaced, having not repaired properly the first time, on top of the fact the workmanship and final product were subpar. I didn't even get into the fact that I don't believe that the vehicle was ever road tested as should be your S.O.P. because if that was done, all of these things would have been caught, and the vehicle would have actually been ready for customer pickup upon my arrival. You don't call a customer who lives 3 hours away and tell them their vehicle is ready when it's clearly not. That is bad business. I expect your company to pay the $3,251.98 to properly repair the truck by the end of May. Colin has the quote and pictures, but I can send them to you, along with the 6-months of email communication for you to get up to speed and make a solid decision. More

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Excellent customer service as always. Provided me with a courtesy vehicle to match my needs. Completed the work faster than expected. Provided me with a courtesy vehicle to match my needs. Completed the work faster than expected. More

by WARSEL247 Verified Customer Verified Customer

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Since owning my 2023 Tacoma my numerous experience at the service department is nothing less than excellent. My service advisor Karen shank is second to none!! service department is nothing less than excellent. My service advisor Karen shank is second to none!! More

by Tjr Verified Customer Verified Customer

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Daytona Toyota has been taking care of not only myself but my family for 10 years now. I love that it's still family owned. They always do business the right way! Thank you Robert Curry and management for but my family for 10 years now. I love that it's still family owned. They always do business the right way! Thank you Robert Curry and management for the excellent customer service ! More

by Tiffani Wilkes Verified Customer Verified Customer

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My sales girl was very attentive prompt and made my buying experiencevery smooth and easy. I would highly recommend this young lady to any future customers that are looking to purchase a new Toyota buying experiencevery smooth and easy. I would highly recommend this young lady to any future customers that are looking to purchase a new Toyota More

by CAPTMGM Verified Customer Verified Customer

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The best experience I’ve ever had at a car dealership! The staff was exceptional! I’ve had 3 friends decide to buy their vehicle at Daytona Toyota because of my great experience from the time I walked in The staff was exceptional! I’ve had 3 friends decide to buy their vehicle at Daytona Toyota because of my great experience from the time I walked in the door until I went home with my Toyota Highlander❤️ More

by SOFTBALLSSWEETIE11 Verified Customer Verified Customer

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Todd and Tina were an absolute pleasure to work with. Ralph was meticulous with the work he performed on my truck. Looks brand new! Can't thank Daytona Toyota enough for always taking care of my purchasi Ralph was meticulous with the work he performed on my truck. Looks brand new! Can't thank Daytona Toyota enough for always taking care of my purchasing and repair needs. 5 Stars! More

by Brandon.Smith Verified Customer Verified Customer

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Rip off. Over charge tires charged 20 year old daughter 1k for Corolla tires. Lied about what brand sold Over charge tires charged 20 year old daughter 1k for Corolla tires. Lied about what brand sold More

by Rob2018 Verified Customer Verified Customer

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Honest dealer that honors his commitments, with great service. A great overall dealer experience, which these days is uncommon. service. A great overall dealer experience, which these days is uncommon. More

by Jack2340h Verified Customer Verified Customer

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