Gerald Lane | Page 2

10,000 mile check up Despite the fact that I did not purchase my vehicle at this dealership, you would never have known it by the way they treated me. It was as if I had b Despite the fact that I did not purchase my vehicle at this dealership, you would never have known it by the way they treated me. It was as if I had been life long customer. It way very easy to make the service appointment online. I got the requested call back within an hour and got the reminder text just like I had set up. Gerald Lane got me in and out and even got the front license plate put on. Great customer service; thanks. More

Helpful 0

Report | Print

Fantastic Service! The courtesy, expediency and competency of their service is commendable! It is nice to know that if your car will take more than an hour or so that t The courtesy, expediency and competency of their service is commendable! It is nice to know that if your car will take more than an hour or so that the shuttle service will take you within a reasonable distance to occupy time. That in itself was great! Besides, Gerald, the service representative was so very polite and assured me of a timely return specified by me. Thank you Gerald! Thank you Toyota of Boardman! More

Helpful 0

Report | Print

Got done fast Went in for multi point inspection. Gerald was very curtious and efficient. When something needed replaced, he brought it to my attention with a price Went in for multi point inspection. Gerald was very curtious and efficient. When something needed replaced, he brought it to my attention with a price and options. I had the work done and it was done quickly. I have had my Camry for several years now and have always had a pleasant experience when having my car serviced at Preston. More

Helpful 0

Report | Print

Always the best service experience!!! As usual the service department at Boardman Toyota is always top notch! This is the 2nd Tundra that I've owned and I will never take my truck to anyon As usual the service department at Boardman Toyota is always top notch! This is the 2nd Tundra that I've owned and I will never take my truck to anyone else. They go out of their way to meet and exceed all my servicing needs. Gerald is the man if you need taken care of! Thanks again you taking care of me and my vehicle. Tell him that Scott sent you! More

Helpful 0

Report | Print

Tire Warranty Claim Gerald in service did an excellent job helping me with my tire warranty claim. He set me up with a Rav 4 rental car, and did the best he could to get Gerald in service did an excellent job helping me with my tire warranty claim. He set me up with a Rav 4 rental car, and did the best he could to get me a fair price and a front end alignment. More

Helpful 0

Report | Print

Gerald took care of getting a used car checked out for me I want to thanks Gerald for doing an outstanding job of getting a used Toyota Highlander checked out for me to consider buying. I live in Denver Colo I want to thanks Gerald for doing an outstanding job of getting a used Toyota Highlander checked out for me to consider buying. I live in Denver Colorado and found a vehicle at a used car dealer close to this dealership. I had the used car place drop it off and ask for Gerald since I talked to him first and he put me at ease over the phone. The vehicle checked out and I may purchase it, but the best part of the deal was working with Gerald. If I wasn't 1400 miles away, I would be brining my 2012 Camry and my 2016 Tundra to Gerald for service. Keep up the good work Gerald. More

Helpful 0

Report | Print

Great Service As always, received courteous service. Gerald assisted me today and was very pleasant as are all the staff. Waiting area is clean and comfortable. Ser As always, received courteous service. Gerald assisted me today and was very pleasant as are all the staff. Waiting area is clean and comfortable. Service was done in a reasonable amount of time. Thank you! More

Helpful 0

Report | Print

Quick, Easy, and Professional I took advantage of their tire special, great deal on brand name tires!! Gerald is always very pleasant and explains everything very well. I usually w I took advantage of their tire special, great deal on brand name tires!! Gerald is always very pleasant and explains everything very well. I usually wait for service and these guys always get me out in a hurry which is great. All of my dealings with this dealership have be very positive, good bunch of people. Bob M. More

Helpful 0

Report | Print

Breakdown on the road On my way to New York from Columbus Ohio in my 2006 Sienna. Engine light on. Called my service person at Toyota Direct in Columbus. He said it soun On my way to New York from Columbus Ohio in my 2006 Sienna. Engine light on. Called my service person at Toyota Direct in Columbus. He said it sounded like an ignition coil in one of the cylinders. He said we could drive the car on 5 cylinders! Got to the Toyota dealer in Boardman, Ohio (near Youngstown). Gerald took care of us right away and within only a few hours told us the problem was indeed an ignition coil. We had to rent a car near by to go on to New York to make it to my daughter's wedding! When we returned a few days later, my car was ready as expected. I was very impressed with the professionalism, speed and courteous concern we were shown by the Boardman dealership and Gerald in particular. He left the key for us so that we could pick the car up on a Sunday when they were closed. He was terrific. All was fun at my daughter's wedding in NY! More

Helpful 0

Report | Print

Professional, Nice, Knowledgeable Gerald was very nice and explained everything to me. The service was thorough and professional. Confident my car was in good hands. The girl that t Gerald was very nice and explained everything to me. The service was thorough and professional. Confident my car was in good hands. The girl that took my payment was also extremely nice! More

Helpful 0

Report | Print