George O'Sullivan | Page 4

Great Person I have known George O"Sullivan for some seven years. George is a true professional in every sense of the word. He understands the importance of buil I have known George O"Sullivan for some seven years. George is a true professional in every sense of the word. He understands the importance of building relations within his community and that has blessed him throughout his career. You can't go wrong with George! More

Helpful 0

Report | Print

charged for parts I did not need on Friday, August 4th, 2017, my battery light came on and everything started dinging. A month prior to this I changed the alternator in my van. so be on Friday, August 4th, 2017, my battery light came on and everything started dinging. A month prior to this I changed the alternator in my van. so being we were literally at the light by thoroughbred Ford we drove it in. they said it would be Monday before they looked at it, fine. we got a call a few hours later telling us the alternator was bad. we said are you sure?? we were told it tested at 12 and the range was 13-15. so a few more hours pass and we get a call the van was done. we asked to keep the old alternator ! they said it would be $432 we paid, I promptly took the alternator back to where i purchased it and had it tested, IT PASSED!! I then went to another company to have it tested, IT PASSED AGAIN! upon returning to the dealership I asked for a printout of the test stating the alternator was bad..... uh, we do not do that. In order to appease me, they said we will take out our new alternator and put your old one in for free... oh really!! PLEASE DO NOT BRING YOUR CARS HERE !! The SERVICE DEPT. IS SOOOOO DISHONEST!!! Mind you I am not your average female, I have been fixing cars since I was a kid. I know my way around an engine!! they treated me live I was some dumb housewife that knew nothing. I asked if they tested it while the car was running, if they tested the battery....ect, ect... PLEASE GO SOMEWHERE ELSE!!! More

Helpful 1

Report | Print

New Platinum F150 I have purchased several trucks from Thoroughbred Ford since 2006. I have always been thoroughly satisfied with the whole package from initial shopp I have purchased several trucks from Thoroughbred Ford since 2006. I have always been thoroughly satisfied with the whole package from initial shopping to signing the paperwork. I will continue to shop this wonderful dealership for future purchases. George O'Sullivan has always been very attentive to every detail, from which color and package do you want to purchase to making sure you understand all of the features of your new tuck. Forest Durnil was very helpful assisting with current Ford incentive program information. Forest and George seem dedicated to selecting and delivering the right vehicle at the best price possible. More

Helpful 0

Report | Print

NEW CAR They did it for me again. The inventory, the knowledge of incentives, Made a good deal. I'm very happy. Always a good experience. Thanks. They did it for me again. The inventory, the knowledge of incentives, Made a good deal. I'm very happy. Always a good experience. Thanks. More

Helpful 0

Report | Print

Thoroughbred at I 29 and Barry. My experience at thoroughbred ford at I 29 and Barry Road was OK, Mr. O'sullivan and I come to terms in a fair and satisfactory manner to both sides. My experience at thoroughbred ford at I 29 and Barry Road was OK, Mr. O'sullivan and I come to terms in a fair and satisfactory manner to both sides. I must remember it is not the dealership job to sell my used car. I am very lucky that Mr. O'sullivan worked hard to get my car back and I deeply appreciate it. He filled it full of gas and detailed it free of charge. Thanks again. More

Helpful 0

Report | Print

Getting Everything You Expect From Your Dealership Hello, my name is Randy, and I bought another new truck from Thoroughbred Ford the other day. This is my fourth truck from this dealership. All of m Hello, my name is Randy, and I bought another new truck from Thoroughbred Ford the other day. This is my fourth truck from this dealership. All of my trucks have been in excellent condition and were only traded to get something newer and nicer. I purchased my latest truck with the help of George O'Sullivan. I was fortunate enough to meet George after the purchase of my previous truck, George hosts the instructional course introducing new Ford owners to their Sync and My Ford Touch systems. George thoroughly covers both systems and reassures new owners that the best way to learn about the systems is to experiment and not to be afraid of breaking anything, they are computers than can be reset if needed. George is very good at his job, he knows his product line and his customer service could not be any better. George found the truck I wanted in inventory and asked if I had considered the next step up in package? I had asked George about a very nicely equipped Lariat, that I felt was well within my budget. George showed me a Platinum, the next step up in package, that still fit my budget. I got an excellent price for my trade and I bought the Platinum. More

Helpful 0

Report | Print

George O'Sullivan was the sales associate that worked with me, I appreciated everything that he helped me with. He took his time and thoroughly explained and answered any question that I had-beings that with me, I appreciated everything that he helped me with. He took his time and thoroughly explained and answered any question that I had-beings that it was my first time purchasing a car. He has a very uplifting and bright presence. He was very friendly, always smiling, making jokes-he has a good sense of humor and creates a comfortable environment for you while you're in his care. He treats you life a friend and not just a customer. He is very knowledgeable pertaining to each vehicle and the variety of other things that Ford's offers. There was not one question I asked him about the car that he didn't know. I appreciated everything he helped me with and would recommend George to anyone who plans on buying a car in the future. He is truly an asset to Thoroughbred Ford Company!! Jessica LaJaunie More

Helpful 0

Report | Print

We just bought our 2nd vehicle from Thoroughbred Ford, worked with George Sullivan both times, and were very pleased with the entire process! Fords have lasted many miles/years for us, and the customer s worked with George Sullivan both times, and were very pleased with the entire process! Fords have lasted many miles/years for us, and the customer service experience was fantastic. The cost was extremely fair, and financing found us a better deal than our bank (with which we've done business for many years, and have our mortgage through). Excellent experience! More

Helpful 0

Report | Print

When we went to Thoroughbred Ford, we weren't expecting to actually purchase a vehicle. We were needing a new one, of that there is no doubt; however, it felt clear to us that we needed to do a lot of sho to actually purchase a vehicle. We were needing a new one, of that there is no doubt; however, it felt clear to us that we needed to do a lot of shopping around before we committed to a brand or dealer. In the few days before we went out shopping, we did our research first. We wanted to get an SUV, we felt certain of that. We considered the Ford Escape, the Chevy Equinox, and the Kia Sportage. We preferred to buy American, but honestly our credit hasn't been the best over the years. We had been doing better though, and felt that at the least we could get a used vehicle or a new Kia (due to their less restrictive financing guidelines). So Kia was our fall back position, but we wanted to buy American. Just for giggles, we thought we'd check out Thoroughbred Ford's selection of used cars, talk with them a bit, and perhaps get a credit application started if we found something we liked. Again, we didn't expect to really get a loan approval, but we figured it wouldn't hurt much to go through the motions (credit ding notwithstanding). We met with Brian McLaughlin, one of their salesmen. Both me and my wife had dealt with car salesmen before, and expected the typical hard sell and pushy attitude. Instead, Brian was friendly, professional, knowledgeable, courteous and above all, helpful. He understood that our credit wasn't the greatest, but felt like he could help us get into a vehicle. We test drove the 2013 Ford Escape Titanium, and loved it. It was feature rich, lacking nothing we needed and providing more than we wanted. The price tag was a bit steep, however, and based upon what we felt we were willing to spend each month we were concerned that the monthly payment would be too high. Even so, we went away that evening feeling a bit excited at the prospect of getting the Escape. The next day, Brian worked with me over the phone to get the credit application filled out properly. The questions he asked were not time consuming, nor were they difficult. After completing that, Brian ran it, and as we expected, Ford Credit was unwilling to loan us the money to get the Escape. We were saddened, but our spirits were lifted when Brian informed us that Ford Credit said they WOULD agree to a loan if the amount was lowered considerably. Great news! So, with hopeful hearts we drove to Thoroughbred that evening to see what we might be able to find in used cars. To our surprise, Brian suggested we look at the available new cars that were priced less. We weren't hopeful, but decided to look and see what we might find. We ventured over to the Ford Focus selection. They had several models from which to choose, from the fully loaded Focus XT Titanium to the bare bones Focus S. Prices ranged from over 35,000 to just under 17,000. Some features we knew we had to have, such as the Microsoft Sync technology and great gas mileage. Nice-to-have features included heated leather seats, Parking Assist, power seats, power windows, moon roof, navigation, etc. We found one that had most of the features we liked. In fact, the only ones it lacked were the parking assist, moon roof and navigation! It included custom rims, side mirror defrost and Sirius radio along with the other features I mentioned above. The price? Just over 22,000! Well under the price they wanted for the Escape. We went ahead and applied for the loan to get it. Brian was confident we could - in fact, he let us drive it home that evening. The next day, he informed us that we were indeed approved for the loan, with 0 money down and 0% interest for 5 years! To say the least, we were shocked. As we were filling out the paperwork, we found out that the money guy there worked VERY hard with Ford Credit to make sure our payments were within the range we had given them. In all, we drove away with a car we were perfectly with, with payments we were happy with. I'm supremely confident that Brian, and Thoroughbred Ford, went above and beyond the call of duty to help us. For this kind of customer service, we are now a forever customer. More

Helpful 3

Report | Print

the sales staff at thoroughbred is great and my salesman george was very helpful and completely knowlageable about the whole process of helping get more for my trade-in than 3 other dealerships in town to r george was very helpful and completely knowlageable about the whole process of helping get more for my trade-in than 3 other dealerships in town to researching and getting me the most off in company and dealer rebates,also would like to give a shout out to Joe Ruth who got me the great financing rates and put all the numbers together in the end . all and all a great experiance at thoroughbred and would recomend going to thoroughbred for your next car or truck More

Helpful 0

Report | Print