Geoff Sander | Page 2

Lexus competes in the luxuryautomotive industry, the Lexus competes in the luxury automotive industry, the most prestigious race in the world. Lexus' history and experience, gained over more than two Lexus competes in the luxury automotive industry, the most prestigious race in the world. Lexus' history and experience, gained over more than two decades, has culminated in the creation of our automobiles, the finest ever built. Lexus will win the race because: Lexus will do it right from the start. Lexus will have the finest dealer network in the industry. Lexus will treat each customer as we would a guest in our home. If you think you can't, you won't. If you think you can, you will. We can, we will. More

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If you are seeking a new career in the automotive industry, look no further then the Award winning Lexus of Brookfield. Experience Amazing Teamwork and work in a positive environment where honor, loy industry, look no further then the Award winning Lexus of Brookfield. Experience Amazing Teamwork and work in a positive environment where honor, loyalty and integrity matter most. More

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I've leased all my cars (all Lexus) and purchased one certified used from this dealership. LoB is always clean, the employees are very friendly, there are always cookies waiting in addition to other snac certified used from this dealership. LoB is always clean, the employees are very friendly, there are always cookies waiting in addition to other snacks and beverages. The bathrooms are always clean. I always enjoy working with Wade. He is extremely knowledgeable and helpful. I always learn something new about my car or Enform, or Lexus in general from Wade. I currently drive an RXL, which I love. I've leased an NX, two sedans (ES), and a few hybrids (CTh). I've loved them all. I've had the same experience with the Service department for my routine maintenance visits. More

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Worst experience I could imagine Kevin Bell is the worst, most unprofessional salesperson I have ever encountered. He lied multiple times to me just because he did not know the answe Kevin Bell is the worst, most unprofessional salesperson I have ever encountered. He lied multiple times to me just because he did not know the answer so made up an answer which was always wrong. He failed to honor the terms of the contract to the point where I had to deal with other people in the dealership just to get the money I was owed. He also completely refused to answer my voicemails, emails, and calls for months. He still hasn't responded to multiple emails I sent. All of which were simply asking for the refunds that were contracted for. The dealership as a whole is poorly run with zero customer loyalty. All I can say is stay clear of this place if you care at all about customer loyalty, honoring the terms of your agreement, and general knowledge about the sale. All they care about is making the sale and then couldn't care less about you or what they may owe you. Also, special disclaimer to anyone going here from Illinois. Do not go. It will take several months to register your vehicle and you won't be able to legally drive it during this time. The dealership will fail to mention that fact as well. More

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Lexus of Brookfield is a great place to work. Joe Palmisano and the entire management team are fantastic to work with. It’s truly a family environment. I feel blessed to work with, and for, such an a Palmisano and the entire management team are fantastic to work with. It’s truly a family environment. I feel blessed to work with, and for, such an amazing team and dealership! More

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#1 Rated Dealership in Wisconsin for a reason I have had the honor to work alongside the most amazing men and women within the auto industry at Lexus of Brookfield. There is no question why Lexus I have had the honor to work alongside the most amazing men and women within the auto industry at Lexus of Brookfield. There is no question why Lexus of Brookfield was voted Dealer of the Year for consecutive years. The teams humble, honest and transparent approach to car buying is unlike that of any of its competitors. Rest assured, they can and will exceed your expectations. More

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Price was good, trade was good with me. It’s the garbage I was given afterwards. This dealership has been dishonest and inconsistent with their story post sale and nobody seems to care. Get their promises i I was given afterwards. This dealership has been dishonest and inconsistent with their story post sale and nobody seems to care. Get their promises in writing, beware if you don’t. Or better yet, go somewhere else. Napleton is trash. More

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AWSOME Dave has been outstanding for my last four vehicle purchases. His number one asset is listening and genuinely caring for your concerns. He’s a pleasur Dave has been outstanding for my last four vehicle purchases. His number one asset is listening and genuinely caring for your concerns. He’s a pleasure to work with and his honesty is so appreciated More

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Geoff Sanders was great to work with I recently traded in my car and bought a year old Lexus that had little miles and was in wonderful condition. Geoff was a pleasure to work with. He wa I recently traded in my car and bought a year old Lexus that had little miles and was in wonderful condition. Geoff was a pleasure to work with. He was on top of all details of the transaction and it was a hassle free experience. Everything when as planned and I am driving a great Lexus. More

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Warranty repair that took 2 weeks Went in for an oil change on Monday November 26, 2018 only to learn that I had a oil leak which was covered under warranty, the repair would require r Went in for an oil change on Monday November 26, 2018 only to learn that I had a oil leak which was covered under warranty, the repair would require removal of the engine , Jake my service advisor said that they could have it fixed by Thursday or Friday at the latest (3 to 4 days) . Received a call on Thursday that one of the people working on the car had a family issue, Jake told me that the car would not be done till Monday, while not what I wanted to hear I was acceptable to the delay. Monday came around and another call from Jake letting me know that my car would not be done due to the need for it to be inspected by Lexus and that the car would not be done till Thursday or worst case Friday. Thursday my wife talked to Jake only to learn that my car would not be done before the weekend. Sent an E-Mail to the Executive GM expressing my dissatisfaction with the delay, no response for the better part of the day, then I had calls from the service manager who couldn't understand what the problem was since they provided me with a loaner (not equal to what I drive), so I called Lexus zone office and told my story, then a call from their loyalty manager, and then an E-mail from the GM neither of which that indicated that they were appalled at what had transpired, all they were interested in was trying to justify the delay due to not having the properly trained person available to complete my repair. The bottom line is my dissatisfaction was nothing to them until I contacted the zone office. Once I told them that I would be writing a negative review there is an all out effort to smooth things over including service gift cards and a complementary detail service, which I will not accept as to me its bribery to prevent a negative review. This service center does not have a grasp on customer service and truthfull communication to the customer. When this dealer was under Jack Safro this would not have happened, now its just a big corporate entity that feels it has the right to abuse the customer. Find someplace else for your service work!!! More

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