Gavin Lawson
Gavin Lawson at Skyline Ford
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Gavin Lawson | Page 2

Service Advisor

Skyline Ford

2510 Commercial St. SE
Salem, OR 97302

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4.3
231 Reviews
4.3

231 Reviews

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231 Reviews of Gavin Lawson

May 06, 2024

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Great service 1 2 3 4 5 6 7 8 9 10 11 12 14 More

by jasons
Service Price Transparency
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Recommend Dealer
Yes

May 03, 2024

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This dealership is absolutely wonderful to work with and everyone makes sure you're taken care of if your rep isn't available. And when you ask to speak with a manager there us no problem in getting to spea More

by alger.stephanie30
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Recommend Dealer
Yes

Other Employees Tagged: Nicholas Philips, Ben Wade , The service department managers where also very great to work with and made sure I was taken care of in every aspect of my service to my vehicle.

May 01, 2024

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Good place very friendly. Very informative and they filled up our Bronco really appreciated that. More

by cowboytrucker68
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Recommend Dealer
Yes

April 25, 2024

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The warranty work was done in a timely manner and everything seems to be working as it should. More

by jmille3312
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Recommend Dealer
Yes

April 25, 2024

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Very professional and complete and done in a timely manner! And I will recommend skyline Ford to anyone needing service or repairs! Thank you from the Lamb family! More

by rlamb6390
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Recommend Dealer
Yes

April 21, 2024

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It took several trips to this dealership and another dealership in Newport before the new repair shop manager actually looked at our hood problem and finally arranged to fixed it. For 2 1/2 yrs Everyon More

by Suncoast44
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Recommend Dealer
Yes

Other Employees Tagged: Repair shop manager

April 19, 2024

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Always great service. Thank you for your attention to detail and cleanliness. I have always received great customer service. More

by Happy customer
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Recommend Dealer
Yes

Other Employees Tagged: Jeff White

April 18, 2024

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Gavin was a pleasure to work with. Very fast service and great price. Thank you. More

by jacobfoose
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Recommend Dealer
Yes

April 17, 2024

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Great to deal with, always on time with appointment and when the vehicle will be ready More

by ANGJEG
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Recommend Dealer
Yes

Other Employees Tagged: Arturo Gonzalez

April 15, 2024

Dealership Rating
Employee Rating

I don't know if this is normal, but I choose 7am as a drop of time so you could get an early start. I was led to believe that it would be a 1-day job. It wasn't until after noon that you found out what More

by Gomapleleafs
Service Price Transparency
Workmanship
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Recommend Dealer
No
Apr 16, 2024

Skyline Ford responded

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced during your recent visit to our dealership. We understand the importance of starting your day early and completing repairs in a timely manner, and we regret that we did not meet your expectations in this regard. Your time is valuable, and we strive to provide efficient service to all of our customers. We are glad to hear that the delivery process went smoothly and that your repaired window is now functioning perfectly. However, we apologize for the oversight in not removing the residual adhesion from the duct tape. We understand that attention to detail is crucial, and we will address this issue with our service team to prevent similar occurrences in the future. Thank you for bringing these concerns to our attention. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future.

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