Gavin Lawson
Gavin Lawson at Skyline Ford
Refer Me

Gavin Lawson

Service Advisor

Skyline Ford

2510 Commercial St. SE
Salem, OR 97302

Contact Me
4.3
221 Reviews
4.3

221 Reviews

Write a Review

221 Reviews of Gavin Lawson

May 06, 2024

Dealership Rating
Employee Rating

Great service 1 2 3 4 5 6 7 8 9 10 11 12 14 More

by jasons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 03, 2024

Dealership Rating
Employee Rating

This dealership is absolutely wonderful to work with and everyone makes sure you're taken care of if your rep isn't available. And when you ask to speak with a manager there us no problem in getting to spea More

by alger.stephanie30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Philips, Ben Wade , The service department managers where also very great to work with and made sure I was taken care of in every aspect of my service to my vehicle.

May 01, 2024

Dealership Rating
Employee Rating

Good place very friendly. Very informative and they filled up our Bronco really appreciated that. More

by cowboytrucker68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 25, 2024

Dealership Rating
Employee Rating

The warranty work was done in a timely manner and everything seems to be working as it should. More

by jmille3312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 25, 2024

Dealership Rating
Employee Rating

Very professional and complete and done in a timely manner! And I will recommend skyline Ford to anyone needing service or repairs! Thank you from the Lamb family! More

by rlamb6390
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 21, 2024

Dealership Rating
Employee Rating

It took several trips to this dealership and another dealership in Newport before the new repair shop manager actually looked at our hood problem and finally arranged to fixed it. For 2 1/2 yrs Everyon More

by Suncoast44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Repair shop manager

April 19, 2024

Dealership Rating
Employee Rating

Always great service. Thank you for your attention to detail and cleanliness. I have always received great customer service. More

by Happy customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff White

April 18, 2024

Dealership Rating
Employee Rating

Gavin was a pleasure to work with. Very fast service and great price. Thank you. More

by jacobfoose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 17, 2024

Dealership Rating
Employee Rating

Great to deal with, always on time with appointment and when the vehicle will be ready More

by ANGJEG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arturo Gonzalez

April 15, 2024

Dealership Rating
Employee Rating

I don't know if this is normal, but I choose 7am as a drop of time so you could get an early start. I was led to believe that it would be a 1-day job. It wasn't until after noon that you found out what More

by Gomapleleafs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 16, 2024

Skyline Ford responded

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced during your recent visit to our dealership. We understand the importance of starting your day early and completing repairs in a timely manner, and we regret that we did not meet your expectations in this regard. Your time is valuable, and we strive to provide efficient service to all of our customers. We are glad to hear that the delivery process went smoothly and that your repaired window is now functioning perfectly. However, we apologize for the oversight in not removing the residual adhesion from the duct tape. We understand that attention to detail is crucial, and we will address this issue with our service team to prevent similar occurrences in the future. Thank you for bringing these concerns to our attention. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future.

1
...

Dealership Inventory (235 Vehicles)

new 2024 Ford Escape car, priced at $36,160
2024 Ford Escape
new
Vapor Blue Metallic exterior
Automatic
All-wheel Drive
used 2012 Ford Explorer car, priced at $13,490
2012 Ford Explorer
used
Black exterior
Automanual
Four-wheel Drive
new 2024 Ford F-150 car, priced at $70,850
2024 Ford F-150
new
Iconic Silver Metallic exterior
Automatic
Four-wheel Drive
used 2010 Toyota Tundra car, priced at $18,990
2010 Toyota Tundra
used
Beige exterior
Automatic
Four-wheel Drive
used 2022 Subaru Ascent car, priced at $37,990
2022 Subaru Ascent
used
Abyss Blue Pearl exterior
CVT
All-wheel Drive
used 2020 Toyota Highlander Hybrid car, priced at $38,990
2020 Toyota Highlander Hybrid
used
Magnetic Gray Metallic exterior
CVT
All-wheel Drive