Garrett Heinetz | Page 7

Had a great experience with Mercedes-Benz of Beaverton. We worked with Norman and Samantha throughout the entire purchase and they ensured a quick and smooth process for us. Would highly recommend this dea We worked with Norman and Samantha throughout the entire purchase and they ensured a quick and smooth process for us. Would highly recommend this dealership to buy your next car!! More

by SHINYMUNSHI Verified Customer Verified Customer

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All was great until I purchased. Then nada. Had to call after two weeks to schedule my Scotchgard install because no one called me. Said it would take a few hours. Had to call to fin Then nada. Had to call after two weeks to schedule my Scotchgard install because no one called me. Said it would take a few hours. Had to call to find out it was done. They did mot wash the car to prep for the install. Just wiped off the parts to be installed. Very poor More

by JEFF.MUELLER Verified Customer Verified Customer

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Great service and great follow through and a great deal on my new car from Beaverton mercedes on my new car from Beaverton mercedes More

by DANNYSLIFMAN Verified Customer Verified Customer

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Norm was outstanding from the first phone call to leaving the lot with our new GLE 350. Even went above and beyond when we did not get our email of the copies of our sign d papers and got it corrected befor the lot with our new GLE 350. Even went above and beyond when we did not get our email of the copies of our sign d papers and got it corrected before the holiday weekend. We are so thrilled and telling everyone our experience, thank you so much. More

by RJOCHEN007 Verified Customer Verified Customer

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Jesus/Bo/Garrett had made buying a vehicle here super seamless. Great customer service and were responsive to any questions we had and kept us to date on the whole process. Thank you guys for helping us seamless. Great customer service and were responsive to any questions we had and kept us to date on the whole process. Thank you guys for helping us make this purchase happen. More

by Viet Nguyen Verified Customer Verified Customer

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To many games, the sticker says one thing then they try and get another 5k out of u and get another 5k out of u More

by TROYHOLUB1 Verified Customer Verified Customer

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They were great! Especially Jesus helped us to make the whole process smooth and enjoyable! Especially Jesus helped us to make the whole process smooth and enjoyable! More

by MANUEL QUINTERO Verified Customer Verified Customer

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We didn't expect to find our car on our first trip to the showroom. Chris welcomed us to the dealership, listened to our wishlist, and essentially took us directly to the car we ended up purchasing. Patric showroom. Chris welcomed us to the dealership, listened to our wishlist, and essentially took us directly to the car we ended up purchasing. Patrick and Dale were very considerate in arranging for us to take delivery when it was convenient for us. Garrett, our Finance Manager, treated us with great kindness in finalizing the details of our deal. More

by lucky6 Verified Customer Verified Customer

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The purchase experience overall was very smooth, and should deserve 5 stars. I wanted to give three stars because when working with the financing department, I found there were a few more fees not initi should deserve 5 stars. I wanted to give three stars because when working with the financing department, I found there were a few more fees not initially shown on the agreement. The financial guy removed a few of them because they are apparently mistakes, but still charged one more fee. This is all okay, but when I said this was not right because we agreed to a contract without that fee, he basically said "we just charge this, or you don't have to buy this vehicle". I understand that fee may be added automatically by the system. But this attitude of "just suck up and pay, or we don't have to sell you the vehicle" sounds horrible. I decided to give one more star because I later worked with Jennifer Rodriguez. Her knowledge, talking to customers and showing respect and compassion, are all very impressive. She is also super reliable - she told me she'll get the task done the first thing next day and sent me a tracking #, and I indeed found the tracking # in my email the next morning. Thank you Jennifer ! Your skills of working with customers (esp difficult ones like me) should go along way. More

by NWu Verified Customer Verified Customer

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Patrick was great. Worked hard to get us a deal. The finance manager, Garrett needs to shut his mouth when I say no to something offered. Than he proceeds to say well w Worked hard to get us a deal. The finance manager, Garrett needs to shut his mouth when I say no to something offered. Than he proceeds to say well what would you pay for it. I’m done negotiating at this point. He was rude and unprofessional. Also, he said he’d email us the paperwork at signing. A week later I still don’t have it. More

by VAUGHN99 Verified Customer Verified Customer

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