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Garland Robinson
Garland Robinson at Shottenkirk Toyota Granbury
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Garland Robinson | Page 2

Service Advisor

Shottenkirk Toyota Granbury

5100 U.S. 377
Granbury, TX 76049

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4.7
662 Reviews
4.7

662 Reviews

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662 Reviews of Garland Robinson

March 14, 2024

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UPDATE I'm back to a happy customer! Thank you Garland et al for responding so quickly to my concerns and taking good care of me! More

by Briana S
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Recommend Dealer
Yes
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Mar 15, 2024

Shottenkirk Toyota Granbury responded

Briana, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-765-1020 and ask for one of our managers.

Mar 20, 2024

Briana S responded

UPDATE: since submitting my review I immediately heard back from the dealership and worked with Garland R in the service department, and not only did they take care of me they did so immediately and I'm happy to report my Rav4 is all decked out in its finest!! I completely understand staff changes and communication breakdowns as they happen for all of us, I am beyond happy with how they are taking care of me and ensuring I'm happy with my vehicle and the work paid for is done! Thank you, Garland, for reaching out immediately and ensuring I was taken care of. I'm back to being a happy, satisfied customer.

March 13, 2024

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Scheduling an appointment was easy for warranty recalls, concierge service to drop off and pick up was great. Overall, it was good service. More

by Ghouse
Recommend Dealer
Yes

Other Employees Tagged: Alex Rodriguez, Mj Davis

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Mar 14, 2024

Shottenkirk Toyota Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Granbury!

March 13, 2024

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Entire staff was helpful in assisting with communication and explanation of major repairs needed to for vehicle More

by EBANKS82
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cari Simpson, Alex Rodriguez

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Mar 14, 2024

Shottenkirk Toyota Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota Granbury in the future!

March 02, 2024

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Great personnel and quick service. Very professional and I like the text updates! Well done. More

by MEDLLL
Recommend Dealer
Yes

Other Employees Tagged: Alex Rodriguez

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Mar 03, 2024

Shottenkirk Toyota Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Granbury!

February 17, 2024

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Great service and job well done. Took a little longer than expected, but did a few more services than originally quoted. More

by KWDLMCO
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Recommend Dealer
Yes
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Feb 20, 2024

Shottenkirk Toyota Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Granbury!

February 16, 2024

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Employee Rating

Very happy with my service on two occasions. Garland is exceptional and Chris was great also. Very happy. More

by CRAMECHERYL
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Recommend Dealer
Yes
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Feb 20, 2024

Shottenkirk Toyota Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota Granbury in the future!

February 12, 2024

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I went in for a service, fully expecting a bill. When I was checking out they said that I didn’t have to pay for a rotation since I bought my tires there. The little things like this are why I will More

by Ryan Peterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cari Simpson, Alex Rodriguez

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Feb 13, 2024

Shottenkirk Toyota Granbury responded

Ryan, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Granbury!

February 11, 2024

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Thanks so much for your customer service, getting me scheduled quickly and making my experience hassle free. More

by christinerose520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher McCann-Flannery, Gavin Simcoe

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Feb 12, 2024

Shottenkirk Toyota Granbury responded

christine, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

February 01, 2024

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Very pleased with Chris and the cashiers. Disappointed in the fact that costs are going up and services are going away. Examples: Now charging 3% for credit card payments. You already c More

by MKENNEMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cari Simpson , Christopher McCann-Flannery

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Feb 23, 2024

Shottenkirk Toyota Granbury responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Toyota Granbury

January 21, 2024

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Pleased to be a regular customer. Quality of work is excellent! Alex always gives me the thorough, straight, scoop. Comfortable, pleasant, lounge to even sleep, if you need it. Br More

by MILITARYPOLICEHORSES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cari Simpson, Alex Rodriguez , Christopher McCann-Flannery, Luis, Senior Mechanic; A-1!

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Jan 24, 2024

Shottenkirk Toyota Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota Granbury in the future!

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