Fred Stierwald | Page 2

I asked that they adjust or change headlights. It does not appear that they addressed that problem. However, everything else was great. It does not appear that they addressed that problem. However, everything else was great. More

by BAREFOOTLADY45 Verified Customer Verified Customer

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Every time I bring my car in for an issue, it's almost $1000. The last 2 times I got home to find the same issue occurring despite being assured they found and fixed it...for $1000. This last time the ser $1000. The last 2 times I got home to find the same issue occurring despite being assured they found and fixed it...for $1000. This last time the service tech never even bothered to call me back when I called, not once but twice, to check on the status of my car since it was to be ready that day. On the 3rd day, I got in touch with the cashier who told me my car had been ready the day before. I paid almost $1000 and got home to...can you guess? Yes, the same issue and sound was there. The last time they "fixed" it it was almost $1000, and the problem wasn't fixed. They tried to say it was a completely different issue but my husband stepped in and took over. They decided the part they replaced was defective and changed it. How can I rely on my dealership when they won't keep in touch, keep me informed about my car repairs, and then charge me an arm and a leg but end up not fixing the issue??? More

by jflakes Verified Customer Verified Customer

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Excellent service department. Treated professionally and very interested to make me satisfied and aware of efforts to fix my truck Treated professionally and very interested to make me satisfied and aware of efforts to fix my truck More

by GOFISHDMW Verified Customer Verified Customer

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Brought my sons truck in due to an air bag recall when service was completed we noticed multiple large cracks on the dash. After bringing this to their attention they told me GM states they are not respo service was completed we noticed multiple large cracks on the dash. After bringing this to their attention they told me GM states they are not responsible for DAMAGES so I escalated it to the service manager who then called the technician who performed the work & stated he did not damage the dash. At that point I argued with the service manager that I could show him the damage it was very apparent that it was new damage once seeing he immediately noticed then he stated that they are not responsible for the damage at that point I asked to speak to the general manager. I actually knew the general because we have bought 3 vehicles from him so I think it would be fair to say he knows we are loyal customers. Once I spoke to him he immediately went look at it & told me to give him an hour & if I didn’t hear from him call him so after not hearing anything for 3 hrs I called and was told he was going to call and see what he could do. 1 month later still nothing, not even a return call every time I speak to the general manager I’m told he’s calling someone else and will get back with me but he never does needless to say I won’t be bringing anything to them for service or purchasing another vehicle from them!! More

by MARTINEZHVAC Verified Customer Verified Customer

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Everything went very well. I made a last minute appointment and the experience was great as usual. Joel and his team did an outstanding job thx I made a last minute appointment and the experience was great as usual. Joel and his team did an outstanding job thx More

by Jim Verified Customer Verified Customer

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Joel, Andy, Fred, Kelly in service and Eric Callahan in sales great people and service with a smile! They go above and beyond to help their clients! sales great people and service with a smile! They go above and beyond to help their clients! More

by terrydufresne Verified Customer Verified Customer

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Nice people, good cars, low prices. Was a very pleasant buying experience. We will buy here again. Was a very pleasant buying experience. We will buy here again. More

by paulgelbke Verified Customer Verified Customer

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Best dealership in the Northshore hands down! !! Everyone is always so friendly and inviting and they always tend to my needs. I’ll definitely recommend going there to all my friends. !! Everyone is always so friendly and inviting and they always tend to my needs. I’ll definitely recommend going there to all my friends. More

by AUZZIE92 Verified Customer Verified Customer

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Excellent and friendly service in both sales and service department. I would not think of going anywhere else. I highly recommend them to anyone I know. department. I would not think of going anywhere else. I highly recommend them to anyone I know. More

by mimi6560 Verified Customer Verified Customer

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Easy drop off for Saturday morning and a really quick turnaround on it bring ready. turnaround on it bring ready. More

by MODERNEDGEPAINTING Verified Customer Verified Customer

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