Fred Retzlaff | Page 2

This was my first time bringing my car in for service since purchasing it almost a year ago. Service was surprisingly quick and professional. The service department took good care of my vehicle. I felt c since purchasing it almost a year ago. Service was surprisingly quick and professional. The service department took good care of my vehicle. I felt confident they thoroughly checked the vehicle before returning it to me. They maintained the level of service I experienced previously with Hyundai of Asheville. More

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The dealership tried to charge me $2,059. 88 to repair the defective high beams on my 2019 Hyundai Elantra. This is a serious design defect (not a maintenance issue) that affects the safety of 88 to repair the defective high beams on my 2019 Hyundai Elantra. This is a serious design defect (not a maintenance issue) that affects the safety of all 2019-2020 Hyundai Elantras and is being investigated by the NHTSA. In fact, Hyundai issued technical service bulletin number 23-01-094H to fix this defect, but Hyundai of Asheville will not cover it. I am very disappointed because at first they said they were going to cover it and then they came back with a bill knowing that they are the ones who have to pay for it. They lied to me saying that their hands were tied and that's why I will never recommend this dealership to anyone. More

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I just moved to Asheville and started going to Hyundai with my car. Fred has been nothing but professional and kind and understanding each and every time I have visited. It is so nice to not be taken adva with my car. Fred has been nothing but professional and kind and understanding each and every time I have visited. It is so nice to not be taken advantage of and deal with someone like Fred who is honest. More

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I have been dealing with this service dept. since 2018. They run like a well oiled machine. All appointments are done on schedule in a timely manner! The service dept. is the best I have ever d since 2018. They run like a well oiled machine. All appointments are done on schedule in a timely manner! The service dept. is the best I have ever dealt with, keep up the good work! More

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I was from out of state on vacation and Fred treated me like I was the most important customer he had. Put my mind at ease that isn’t car would be handled professionally and it was. like I was the most important customer he had. Put my mind at ease that isn’t car would be handled professionally and it was. More

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Clean facilities. Everyone was friendly and attentive to our needs. We did not have to wait long for our service. Everyone was friendly and attentive to our needs. We did not have to wait long for our service. More

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About made soon. When above and beyond with kindness. Went in to details an explained to my understanding. Polite, quick etc.... When above and beyond with kindness. Went in to details an explained to my understanding. Polite, quick etc.... More

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Service advisor met me promptly upon arrival and got me in for service quickly. The waiting area was comfortable. in for service quickly. The waiting area was comfortable. More

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The service is always excellent at Tunnel Rd Hyundai. The staff is welcoming, professional and efficient. They address the reason why you came and wash and vacuum the car. They are always on time with The staff is welcoming, professional and efficient. They address the reason why you came and wash and vacuum the car. They are always on time with the appointments and have a very comfortable lounge where you can wait. It is a pleasure to come for service More

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Really great experience. I appreciate the text updates during the process. Everyone was friendly. Service was quick! I appreciate the text updates during the process. Everyone was friendly. Service was quick! More

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