Frany Zepeda | Page 33

Frany was my Service advisor and went above and beyond to make sure that my experience at Beck and Masten South was over the top. make sure that my experience at Beck and Masten South was over the top. More

by joey_coomer_21 Verified Customer Verified Customer

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I had to bring in my new truck for a light on the dash said parking brake repair needed , must bring it in seven day . So l did and they said it wasn’t covered under warranty because the brake line and wa said parking brake repair needed , must bring it in seven day . So l did and they said it wasn’t covered under warranty because the brake line and was caused by road damage . It took a whole month for the parts to come in !!! More

by Not now Verified Customer Verified Customer

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Friendly Easy to deal with. Over all everyone was helpful. From sales to finance. Irfan was a very good sales person and Frany was very helpful and nice. helpful. From sales to finance. Irfan was a very good sales person and Frany was very helpful and nice. More

by gadank Verified Customer Verified Customer

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I been coming here for 15 yrs and always have great service.service department always treat me like family and always greet me by my name when arriving for my schedule service.thanks Manny you have a a service.service department always treat me like family and always greet me by my name when arriving for my schedule service.thanks Manny you have a awesome team. More

by gonzalo-sanchez Verified Customer Verified Customer

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I have a new service advisor! Her name is Fran! She followed up and kept in touch with me regarding my repairs! She is a true asset to your company followed up and kept in touch with me regarding my repairs! She is a true asset to your company More

by SBECKER4 Verified Customer Verified Customer

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The lady that took the repair was a real lady stayed on top of the repair and delivered on time thank you very much and keep up the good work top of the repair and delivered on time thank you very much and keep up the good work More

by pelon8291955 Verified Customer Verified Customer

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My experience at the dealership is always pleasant. The staff takes great pride in ensuring my needs are met and they're extremely polite and professional. staff takes great pride in ensuring my needs are met and they're extremely polite and professional. More

by BDWALKER2011 Verified Customer Verified Customer

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Frany Zepeda is the best customer service representative Beck and MASTEN has! She is ALWAYS so willing and knowledgeable of any service your vehicle needs! Beck and MASTEN has! She is ALWAYS so willing and knowledgeable of any service your vehicle needs! More

by Mrs. S. Marroquín Verified Customer Verified Customer

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Tech over tighten drain plug! There is no reason for me to me to double wreck a drain plug. And I had a lifter fail so I had to remove the drain plug. It’s kind of funny that it failed the same day I got m to me to double wreck a drain plug. And I had a lifter fail so I had to remove the drain plug. It’s kind of funny that it failed the same day I got my oil change. And I would only recommend somethings not all More

by josephdegen Verified Customer Verified Customer

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Oh, my goodness, where to start. We took our Enclave back to service on Monday December 28. 2020, 5 days after having had previous service that in and of itself took forever to repair. Got a call Monday back to service on Monday December 28. 2020, 5 days after having had previous service that in and of itself took forever to repair. Got a call Monday evening that the Enclave was not looked at, so we were given a loaner. Surprised because when we had a brake issue they were looking at for a second time, they made us schedule an appointment a month in advance to get a loaner. We heard back on Saturday January 2, 2021 that the issue was a bad battery. There was absolutely no sense of urgency in getting our car repaired or helping us resolve the issue. On January 4th, the service advisor informed us that management said to take the vehicle back to the dealership we bought it from. But what if we had bought our car out of state or in another town in Texas, would that have still been his answer? We requested that the manager call us based on this response. Since we did not get a call back from the manager, we assumed that the vehicle was being serviced (good customer service), but this was not the case. We never got a call or spoke to the manager through this whole ordeal. On January 6th, when we requested an update on our vehicle, the service adviser again told us we needed to take it back to original place of purchase because they refused to service the vehicle. After a week and 3 days, we picked up the unrepaired vehicle and drove it to the dealership down the freeway. It was repaired and back to us in less than two hours. They kept our car for a week and 4 days for a less than 2-hour repair! Absolutely unacceptable! More

by Enclave2018 Verified Customer Verified Customer

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