Frank Perez | Page 30

My experience was great I have to realize that sometimes thi My experience was great I have to realize that sometime things happen beyond anyone's control. The service center is a busy place have patience. My experience was great I have to realize that sometime things happen beyond anyone's control. The service center is a busy place have patience. More

by ICOLLIER58 Verified Customer Verified Customer

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ExpressLane is as advertised Taking your car for an oil change & tire rotation can seem like a drag, but this shop got me in and out in what it felt like 30 mins with a multipoint Taking your car for an oil change & tire rotation can seem like a drag, but this shop got me in and out in what it felt like 30 mins with a multipoint check. Friendly staff advising you where to go and good deals are a bonus. More

by Davidr.santiago Verified Customer Verified Customer

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Terrible in every way Sells cars with mechanical problems, manager is always too “busy” to see customers when there are issues with service. Mechanics are known to intentio Sells cars with mechanical problems, manager is always too “busy” to see customers when there are issues with service. Mechanics are known to intentionally damage vehicles to ensure returning customers. Worst customer service I’ve ever experienced. More

by Khenry374 Verified Customer Verified Customer

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They treat people well Never wait to longKayla was very helpful guy who got the car ready was nice work perform always satisfied cashier pleasant and the guy at the door kee Never wait to longKayla was very helpful guy who got the car ready was nice work perform always satisfied cashier pleasant and the guy at the door keeps everything in order More

by judycapozi Verified Customer Verified Customer

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Horrible Service!!! Basically I was charged $1100 to fix my car and as soon as I drove it off their lot my car cut off on me 3 times. They never fixed the problem. They s Basically I was charged $1100 to fix my car and as soon as I drove it off their lot my car cut off on me 3 times. They never fixed the problem. They should be ashamed of themselves. Very unhappy and disgusted!!! More

by keeys12 Verified Customer Verified Customer

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Very friendly Great people, great service and very knowledgeable! Would definitely bring my car back for service! Got my parts quickly and service was done quickly Great people, great service and very knowledgeable! Would definitely bring my car back for service! Got my parts quickly and service was done quickly also More

by lcuban68 Verified Customer Verified Customer

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Service The service is so much better than before. I was accomadated with a rental vehicle and my car was fixed the first time and management took care of eve The service is so much better than before. I was accomadated with a rental vehicle and my car was fixed the first time and management took care of everything. More

by Rad24 Verified Customer Verified Customer

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Exceptional Frank and Rob did an excellent job of keeping me informed and updated with everything, thank you for everything. Keep up the great customer service. Frank and Rob did an excellent job of keeping me informed and updated with everything, thank you for everything. Keep up the great customer service. More

by mr.truxman Verified Customer Verified Customer

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Horrible Purchased my car from this dealership. Car was purchased new. Less than 3000 miles later car would not start. Called and had car towed to dealersh Purchased my car from this dealership. Car was purchased new. Less than 3000 miles later car would not start. Called and had car towed to dealership. Dealership said they would have a service rep call and confirm arrival and discuss details as the car was still under warranty. Received no call so I called and left a message as nobody was available. Saturday no call dispatcher did confirm that the car was there and I should be hearing from a service rep. Saturday no call. I called and was told service department was closed. I then told them I would be there to have my car taken to another dealer. The dispatcher told me service department would be closed however she would let the manager know as he can authorize the release. I get there and the manager said she was not informed of the matter however he would call the manager of service who was off duty at this time. (This person did not call or return calls when he was on duty) Big surprise he did not answer or return the calls made by the manager. After waiting three hours I was told I would not be able to move my car until the manager came in on Monday. Went for my car Monday at 5pm. The car had been sitting there and not even touched by service . No apologies no reasoning why things went so wrong just was given the keys so the car could be removed. Never ever will deal with these people again and plan on letting as many people as possible know. BEWARE !!!!!!!!!! More

by mary.holmes3 Verified Customer Verified Customer

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Work on some recall Got some recall to get done. I get there took like five minutes to get them to take my car and start work on it the job took like two hours not a bad Got some recall to get done. I get there took like five minutes to get them to take my car and start work on it the job took like two hours not a bad wait for the job they did. they did a good jod not bad. More

by bigmanbx183 Verified Customer Verified Customer

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