Franco Lanese | Page 3

Treasured Sunglasses Found!!! While at Ganley Subaru East, Friday, January 11th, I managed to lose a pair of my very, very favorite sunglasses. I contacted the dealership, when I While at Ganley Subaru East, Friday, January 11th, I managed to lose a pair of my very, very favorite sunglasses. I contacted the dealership, when I discovered my loss; but you know how things like this go...you hope for the best, but at the same time, you realize that the likelihood is that your sunglasses are gone...you realize that if someone spotted your prized glasses, he or she would probably just keep them. Well, at Ganley Subaru East, when Brad Lunar was informed of my loss, he scoured the dealership, at first, without any luck...yet, he continued to check, trying to locate my glasses. Low and behold, Franco, an employee at Ganley Subaru East had found my glasses, on the floor where I apparently had dropped them. Franco turned my glasses into the cashier, and when Brad's search took him to the cashier, there they were...safe and sound. Brad sent me a text with a picture of the glasses and the message: "Look what I found turned into cashier." I could hardly believe my good luck...I have to say that all of this helps to restore my faith in our society...which is not always so honest and kind. I think the fact that Brad searched for my glasses and the fact that Franco turned in my glasses says a LOT about who these two gentlemen are, but it also says a LOT about the culture of Ganley Subaru East. Great people work at Ganley Subaru East; it truly is a special place where the cars AND the employees are both of the highest quality. More

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Amazing service Quick and easy oil change! The service department were very helpful to make sure I got in and it to make it to an appointment! Everyone is very nice Quick and easy oil change! The service department were very helpful to make sure I got in and it to make it to an appointment! Everyone is very nice and friendly More

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Very pleasant Franco answered all my questions on what was included in my first Service. He was also very helpful in directing another employee to help me with the Franco answered all my questions on what was included in my first Service. He was also very helpful in directing another employee to help me with the question on the finish Of the vehicle. More

by PATZEMIS Verified Customer Verified Customer

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Fast and Friendly! Franco answered all my questions on what was included in my first Express-It service and how long it would take. The service was completed well-ahead Franco answered all my questions on what was included in my first Express-It service and how long it would take. The service was completed well-ahead of schedule and Franco went over the results in a friendly and professional manner. More

by D HENGENIUS Verified Customer Verified Customer

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Check the condition of the brakes. Took my Forester in to check the condition of the brakes. Found out they were in good shape, but the vehicle needed an alignment. They were right. Took my Forester in to check the condition of the brakes. Found out they were in good shape, but the vehicle needed an alignment. They were right. Now the car tracks like new. More

by Chuck Forester-man Verified Customer Verified Customer

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Oil change It went fast and they did a good job they washed the car and told me and showed me everything was ok and what we needed to do the next time i come in It went fast and they did a good job they washed the car and told me and showed me everything was ok and what we needed to do the next time i come in for an oil change More

by Tom the golfer Verified Customer Verified Customer

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Quick and Easy Franco greeted me immediately when I pulled in and was very thorough in explaining everything to me. I would definitely recommend this dealership and Franco greeted me immediately when I pulled in and was very thorough in explaining everything to me. I would definitely recommend this dealership and service center to anyone. Great experience! More

by JOE_DIMAURO Verified Customer Verified Customer

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In and out in an hour with no appointment After needing to jump start my 2015 Outback in the garage the previous two days, I jumped it again, drove to the dealership, and they took me immediat After needing to jump start my 2015 Outback in the garage the previous two days, I jumped it again, drove to the dealership, and they took me immediately without an appointment. I used one of my free tire rotation coupons from my recent tire replacement, and was back on the road with a newly installed battery and rotated tires in less than an hour. More

by NPETTERSON Verified Customer Verified Customer

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Easy express oil and tire care.. As I was told on the phone, I went out for a no-appointment-needed oil change and tire rotation. The service person greeted me immediately, went over As I was told on the phone, I went out for a no-appointment-needed oil change and tire rotation. The service person greeted me immediately, went over all that would be done, offered a good package deal on the work and I was in and out in less than an hour- professional, polite, thorough service. I would recommend to all. More

by SCOTT.HOLLYB Verified Customer Verified Customer

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Oil change This is my second experience with the same technician, both times I don’t think he completely understood one of my questions and didn’t answer suffici This is my second experience with the same technician, both times I don’t think he completely understood one of my questions and didn’t answer sufficiently. I reasked, but didn’t feel like he understood so i gave up. I also had asked to have my side window checked, but it was unclear to me and the other technician whether it was checked when I arrived. the other technician checked it for me. More

by ARCHNAGLE10 Verified Customer Verified Customer

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