Fares Yasin
Fares Yasin at South Oak Dodge Chrysler Jeep
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Fares Yasin

Sales Professional

South Oak Dodge Chrysler Jeep

4550 W. Lincoln Hwy
Matteson, IL 60443

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19 Reviews

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Arabic Arabic

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19 Reviews

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19 Reviews of Fares Yasin

March 01, 2023

Dealership Rating
Employee Rating

I recently purchased a new factory ordered Dodge Challenger. My sales rep was Faris Yasin. I was notified when the car came in and that he personally went over the car for me because I am currently More

by R.Botthof20
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Mark Hester

Mar 01, 2023

South Oak Dodge Chrysler Jeep responded

We in fact have gone above and beyond to try to resolve your issues Robert. This is the 3rd vehicle you have purchased from Fares and you are aware that he is honest and trustworthy in his dealings with you. We sent many photos and videos to you before you had your private transport company inspect and sign for - who did in fact damage the vehicle during transport. Despite this, offered for you to return the vehicle to us to address your concerns which you did not want to do. The only remedy you are willing to accept is for Dodge to build you a new vehicle. With that in mind, we had our factory rep contact your local factory rep to see if there is anything they can do to assist you and remedy your concerns. Despite your threatening behavior towards our employees, we have answered your calls and done everything we can to assist you.

Mar 02, 2023

R.Botthof20 responded

I'm not sure who is answering these emails but you clearly have not read the emails or looked at the pictures. It will be my pleasure to educate you and everyone else reading these reviews. I will answer per your response. You state that "we" have gone above and beyond to resolve my issues?. What exactly did the "dealership" do for me? Absolutely nothing!!!!!!! No one has responded to my emails or has called me. I called the dealership and spoke to the GM. His response is stated above. I like how you mention that this is the third vehicle I have purchased from Fares but left out the other 2 were purchased at Zeigler Dodge, not at yours! The problem is with South Oak Dodge. As far as Fares goes this is a serious matter and all he wants to do is point the fingers at the transport company. With that in mind, you are right. I did receive many pictures of which the car is in front of the dealership and the chip in the door is visible, long before the transportation company showed up. I will attach the pictures for you and everyone to see to prove what kind of people you are at this dealership. The front door hits the front panel when opening causing the paint to chip. I can attach that video also. So because of this when it was noticed in FL, I proceeded to check the paint with a paint thickness gun. I can attach the video showing the inconsistency of the paint throughout the whole car if you would like me to show everyone Dodge's quality control from the factory? Do you want me to get into the rubbing compound under the hood. Next time you "dealer prep" a car maybe you should make an effort! Pictures of that too. Or did the transportation company paint the car while driving down the highway at 70mph? The car was received in FL within 24 hours of leaving IL for the records and I can attach that too. No one ever said bring the car back to the dealership, so that is another lie. You just stated it was the transportation companies fault. However the GM said it's warrantied bring it to a local dealership in FL and I did. Their response was this is between the dealership you bought it from and the factory. Nothing we can do. Yes, I ordered a brand new factory ordered car. I expect a brand new factory ordered car that is built correctly! I don't think that's to much to ask. Threatening behavior towards our employees? Can you tell me what employees you are talking about? I have spoke to 4 people: Fares salesman, Mark GM, Ryan and Leo finance. Fares just wants to point the fingers at the transport company. So that's what you get for customer service after buying 3 cars. Mark could careless. Ryan and Leo are both very professional employees and took care of the paperwork. YOU HAVE DONE NOTHING FOR ME!!!!!!!!!!!!!!!!!! Other dealerships in IL who want my future business are doing more for me and I didn't even buy the car from them.

March 14, 2022

Dealership Rating
Employee Rating

I am extremely happy with the experience in treatment from The South Osk Team. They made me feel like family from the moment I picked up the phone and made the call. When I actually walked in for my appo More

by StephanieDembrey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Mar 16, 2022

South Oak Dodge Chrysler Jeep responded

Thanks so much Stephanie! We appreciate the opportunity to work with you. Welcome to the South Oak Family!

December 26, 2021

Dealership Rating
Employee Rating

Friendly and helpful. Faris Yasin was great we would recommend him. The process was very easy and stress less. More

by ejohnson1248
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Dec 27, 2021

South Oak Dodge Chrysler Jeep responded

Thanks so much!

September 30, 2021

Dealership Rating
Employee Rating

He helped me find my dream car and had great service skills and taught me how to use my new Jeep. More

by Jawan.larkin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 01, 2021

South Oak Dodge Chrysler Jeep responded

Congratulations on your dream car Jawan! Welcome to the South Oak Family! We appreciate working with you!

September 02, 2021

Dealership Rating
Employee Rating

SCAM! SCAM! SCAM! Oh, did I mention SCAM? Fares tried to add a $2,000 "Marketing Adjustment" fee to the purchase invoice on a $10,000 used car and labeled it under "Accessories". I guess he thinks he's More

by mommeter
Quality Of Work
Recommend Dealer
No

April 30, 2020

Dealership Rating
Employee Rating

Absolutely amazing!! Fares Yasin Thank You Thank You!!!!! I originally came in with the mindset of I doubt I’ll get the vehicle I want and I’m stuck. I loved my Grand Cherokee but I had all of this room for More

by BDIANJ
Recommend Dealer
Yes

Other Employees Tagged: Bobby Weinert , William-Called me and got me to come in!! Thank you!!

May 01, 2020

South Oak Dodge Chrysler Jeep responded

Thanks so much for the great feedback! We appreciate working with you and the opportunity to earn your business. Welcome to the South Oak Family! We hope you love the Challenger!

April 04, 2020

Dealership Rating
Employee Rating

Easy transaction - very professional I bought 2020 Dodge Easy transaction - very professional I bought 2020 Dodge Ram Laramie Longhorn with Southwest pkg so beautiful. FARIS wants to sell you what you wa More

by Betty Clifford
Recommend Dealer
Yes

Other Employees Tagged: Leo Estrada

Apr 06, 2020

South Oak Dodge Chrysler Jeep responded

Thanks so much Betty! We appreciate the opportunity to assist you. Welcome to the South Oak Family!

March 10, 2020

Dealership Rating
Employee Rating

I was impressed with the service and the staff at South Oak Dodge. They were kind and helpful to me. I very much recommend this dealership to anyone. More

by sfritz
Recommend Dealer
Yes
Mar 11, 2020

South Oak Dodge Chrysler Jeep responded

Thanks so much for the great feedback!

December 19, 2019

Dealership Rating
Employee Rating

I bought my car December 3rd the car broke down December 4th. they kept the car replaced the Ignition and keys December 19th the car jerks upon acceleration. December 19th I open the sunroof and now it won' More

by Larokema
Recommend Dealer
No

Other Employees Tagged: Mark Hester, Leo Estrada

Dec 30, 2019

South Oak Dodge Chrysler Jeep responded

Thank you for the feedback Larokema. I understand you are working with our management staff and service staff to remedy the issue with your vehicle. Thanks for giving us the chance to remedy the situation.

November 16, 2019

Dealership Rating
Employee Rating

Both Fares and Leo were very helpful and very thorough explaining each and every step through the process of purchasing my first vehicle. 10/10 More

by johnluke
Recommend Dealer
Yes

Other Employees Tagged: Leo Estrada

Nov 18, 2019

South Oak Dodge Chrysler Jeep responded

Thanks so much John Luke! We appreciate working with you! Welcome to the South Oak Family!

1

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