Ernie Willits | Page 3

Hi somewhere else! I bought a brand new Nissan nv200 at this dealership who promised me to Keys, two key fobs, and it's never given me the licensing material I need to l I bought a brand new Nissan nv200 at this dealership who promised me to Keys, two key fobs, and it's never given me the licensing material I need to license this vehicle in another state. Go somewhere else and save yourself the drama. These people are liars. I would never recommend. More

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horrible service and questionable sales tactics I bought an Audi for my son. The car came with tinted windows and when my son went to get it safety checked at the dealership they told him it wouldn I bought an Audi for my son. The car came with tinted windows and when my son went to get it safety checked at the dealership they told him it wouldn't pass inspection because the windows were tinted! When I went in to complain, they asked if we had tinted the windows ourselves...ridiculous. Then, we paid for them to register the car and they neglected to do this. I had to physically show them the paperwork so they would register it for me. Still waiting on the license plates.... Then, to top everything off, two days after we drove it off of the lot, the check engine and low oil light came on. The car is burning oil and we have to get it fixed. We've had the car for a month. No calls back when I called to talk with the Sales Manager and Service Department. Worst place ever to deal with. Run - don't walk - away from this place!!! More

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Dishonest I had a terrible experience buying a car from them. They sold a vehicle with multiple problems and committed fraud relating to the purchase contract. I had a terrible experience buying a car from them. They sold a vehicle with multiple problems and committed fraud relating to the purchase contract. Avoid them. More

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Could have been a happy customer I purchased a used vehicle (2013 Ford Explorer) from this dealership about a month ago. Upon driving the vehicle on a family trip, my wife found out t I purchased a used vehicle (2013 Ford Explorer) from this dealership about a month ago. Upon driving the vehicle on a family trip, my wife found out that the car will not go over 70mph. I didn't feel like the issue was anything related to engine problems. After doing some research and contacting Ford, they informed me there's a programing option to program certain keys (Ford MYkey) to have limited capabilities when driving the car. One of the restrictions is you can set the MPH limit to 70, 75, 80, etc... The key I received will not allow me to change these settings. In order to change the settings, I would have to spend an additional $300 to get a key made at a dealership. If they had disclosed this information, I would not have purchased the vehicle in the first place! Billy, (the salesman) I originally worked with was helpful and I appreciate the customer service he provided. When I brought this issue to his attention, he sent me to one of the Team Leaders (Ernie Willits). Ernie was very condescending and disrespectful in his attitude towards the issue I was having. After walking away from my discussion with him, the feeling I had was that Tim Dahle could care less about their customers. With spending $25,000 on a car, I feel that a little more help to resolve my issue would be great! I hate to have such a negative impression of the dealership after originally being so happy with the purchase my wife and I made. If this is the way the treat all their customers, I wish you the best of luck in your buying experience! More

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Dishonest and manipulative This dealership says whatever they can to get you to buy from them and then negate every promise once you since the papers. Our trade in was supposed This dealership says whatever they can to get you to buy from them and then negate every promise once you since the papers. Our trade in was supposed to be paid off within 10 business days.. It's now been 29. They were supposed to fix things on our car, and that has yet to happen. They keep saying "let me go check on that for you" and then disappear for a half hour. They don't give you the actual prices of the vehicles and then when we found the price online (on their website) they said that wasn't the price it was supposed to be, and added another 800$. They are just very dishonest and manipulative and their customer services is absolutely terrible. Even the managers were unhelpful and when we tried to call they kept hanging up on us and transferring us to different people. We spent over an hour trying to figure out what was going on. More

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2 vehicle leases for our business We recently leased 2 new vehicles for our business (2016 Rogue and 2016 Altima SR). Our experience was outstanding as compared to several other local We recently leased 2 new vehicles for our business (2016 Rogue and 2016 Altima SR). Our experience was outstanding as compared to several other local dealerships. I was also pleasantly impressed with the quality of the Nissan cars. Caleb was very professional, knowledgeable and friendly. We actually had fun!! Ernie (manager) was very supportive and made sure we were happy and checked in frequently. I would very highly recommend Tim Dahle Nissan Southtowne to anyone purchasing a new car. Thanks Guys!! More

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Best car buying experience My experience at this dealership was phenomenal! Sterling Smith was extremely professional and knowledgable about his vehicles. He helped me get into My experience at this dealership was phenomenal! Sterling Smith was extremely professional and knowledgable about his vehicles. He helped me get into a Nissan Rogue that fits my family of four perfectly. I was able to get the payment I wanted and was very happy. I highly recommend Tim Dahle Nissan and their excellent sales staff, especially Sterling Smith. More

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Worst Dealership experience of my life I spent a couple of hours in this dealership after spending hours on your website over the past 4 or 5 days doing some research and found some great p I spent a couple of hours in this dealership after spending hours on your website over the past 4 or 5 days doing some research and found some great pricing on your website on a lease for a new Altima. I came in ready and willing to drive out of the parking lot with a new car. I will first start by stating that I absolutely enjoyed working with Aaron (not sure on the spelling) but he was great to answer my questions, track down some keys for several cars that I wanted to look at, and I was very impressed with him. That is where the great experience ended and the nightmare began. After going inside to talk about getting the lease started, I filled out the credit app and Aaron came back with a price for the lease. It was $125 higher than what I found online and I would have to put $1331 down to get it to the $275/mo range (the internet pricing showed just $149 down needed). When I asked for an explanation and there wasn't a good one, I showed Aaron a printout of the pricing I found online. I understand that TT&L is extra but that was quite a shock since $1331 should have more than covered the TT&L. Inline image (I'm hoping this picture of the online quote loads) Aaron said he would go talk to his manager and find out what he could do. I was relieved when the sales manager came back out with so we didn't have to play the "let me see what my manager can do" game. Unfortunately, this particular manager, Ernie Willits , took my nightmare to the extreme. He came back and immediately started giving me the "the website isn't working right" and "we have our guys working to fix it right now". I explained that this wasn't just listed here today but it has shown this way for at least 4 or 5 days while I have been doing my research. I was told repeatedly that the purchase price and the lease price were different, even though everything on the website does nothing to indicate that. He even went as far as to pull up the website, spend 10 minutes reading through the fine print and show me some verbiage about rebates being offered. He then tried to say that the extra cost was due to security deposits and just started rattling off numbers, which were quit honestly a bad attempt to just confuse me. He was just reaching and hoping I wouldn't call him out on his blatant attempts to lie right to my face. After explaining and trying my best to work with them to still make this happen, I finally asked the sales manager to answer yes or no as to whether he would be honoring the lease price on the internet. He would only say "I will honor the purchase price". After 3 attempts to get a simple yes or no answer to my question with no luck, I stood up to walk out since he obviously did not respect me enough to give me a simple answer. As I stood and reached to grab the papers that I brought with me, Including the printout of the screen shot of your internet pricing, he tried to grab them out of my hand. I am in complete awe that you would have someone working for your dealership that would treat people like this. I honestly feel bad for the salesperson Aaron who missed out on a deal tonight. All calls and emails to the general manager have been ignored. I would put 0 stars, if it would let me. More

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Insulting I am sick and tired of the games played by this and many other dealerships. Someone please tell me why there are 3 or 4 different prices for the same I am sick and tired of the games played by this and many other dealerships. Someone please tell me why there are 3 or 4 different prices for the same vehicle? The assumtion is that the customer is completely ignorant, so the dealer presents him with the worst possible terms. I have a print-out from a Nissan competitor in SLC with a quote for the exact car I just drove at Tim Dahle: a 2014 Pathfinder S AWD. The lease terms from Garff were over $100 LESS per month in payment, with $800 less due at delivery. Now, I'm sure that after hours of haggling and the usual back and forth BS, I might have got a similar deal from Dalhe. But this is 2014, not 1974, and I REFUSE to shop this way EVER AGAIN. It insults my intelligence, and wastes my time. To add further insult, I was quoted an absolutely ridiculous trade-in value for my vehicle, even though Mr Popp had not seen my car, nor had any idea what the retail value was. Again, this is just plain insulting, because it assumes I am stupid and gullible. I await your response. More

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Nissan Altima buying experience Jeffrey thank you for your time spent to help me find a car I looked for. I appreciate your kind, patience and willingness to help. Thank you for a Jeffrey thank you for your time spent to help me find a car I looked for. I appreciate your kind, patience and willingness to help. Thank you for a good car deal that has been done today. It was a pleasure to work with you personaly and another 2 guys: Ernie Willits and Russ Sharples. Exellent dealership office and the best team I met in SLC. Wish you all the best. Igor Klimkov More

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