Ernesto Estepan

Everyone was great and helped me get the car I wanted. They went above and beyond. They went above and beyond. More

by JALEN RICHARDSON Verified Customer Verified Customer

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Sneaky. I was assured I would pay MSRP and nothing additional. Then charged $1500 extra. I purchased while I was on the road for work so it would be ready wh I was assured I would pay MSRP and nothing additional. Then charged $1500 extra. I purchased while I was on the road for work so it would be ready when I returned. I’d been waiting months for it to arrive from the manufacturer and paid down payment based on assurances from the sales person. Then when I got to my laptop at the hotel, discovered the additional charges for theft and supposed paint protection. Then when I get home with the truck the next day, I discovered scratched caused by the dealership’s poor washing of the vehicle. It’d been sitting outside (pictures) so it had dust and pollen on it. Then not properly rinsed before washing and scrubbed debris into the black paint. There was also a deep scratch likely from transport. I paid out of pocket to fix the paint but it could only get 90% fixed due to the deep scratch. I tried to have the paint along with a broken infotainment center immediately fixed at John Thornton as well as Rick Hendrick (which was close by). Neither dealership would cover it or provide a vehicle to me for the days needed to fix the infotainment center. So I had to take it outside GM to get the paint fixed and to Jim Ellis GMC to get the screen replaced. No one from John Thornton would call me back after numerous calls for months. Neither service, nor sales managers would answer or ever respond. More

by Bigcat1 Verified Customer Verified Customer

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You guys went above and beyond with my purchase. I am very grateful and blessed because of your team. I absolutely love my car and would highly recommend your dealership. Thank you so very much. I am very grateful and blessed because of your team. I absolutely love my car and would highly recommend your dealership. Thank you so very much. More

by INFINITYXDAY Verified Customer Verified Customer

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Everything about this dealership is spectacular. From start to finish, everybody took great care of me. From start to finish, everybody took great care of me. More

by MSTANLEY0 Verified Customer Verified Customer

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The salesman and finance manager provided top of the line customer service. I have never had such a smoothe process at a dealership. customer service. I have never had such a smoothe process at a dealership. More

by MCCOYBRITTANYJ Verified Customer Verified Customer

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John Thornton Chevrolet was a pleasure working with. They respected my thoughts and we were able to work out a deal that we both could live with. They respected my thoughts and we were able to work out a deal that we both could live with. More

by DAVIDDENHART Verified Customer Verified Customer

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Excellent experience! We agreed on a price over email and the paperwork was ready when I arrived. The truck had an unexpected upgrade but Dino honored the quoted price. Cl We agreed on a price over email and the paperwork was ready when I arrived. The truck had an unexpected upgrade but Dino honored the quoted price. Clyde, Ernesto, and Dino made this a smooth transaction. I would definitely but from John Thornton again. More

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I wasn't happy in the way the paperwork was handled. The car a traded in they still haven't received the pay off yet. Thats over 2 weeks ago and it continues to hit my credit The car a traded in they still haven't received the pay off yet. Thats over 2 weeks ago and it continues to hit my credit More

by RSHEPHERD971 Verified Customer Verified Customer

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My 5th vehicle purchased from Joh Thorton Chevrolet since 1997. Very pleased with every purchase. I will be back in the future. Special thank you to Adriana. Very professional and very sweet. 1997. Very pleased with every purchase. I will be back in the future. Special thank you to Adriana. Very professional and very sweet. More

by THOMAS.3.WILLIAMS Verified Customer Verified Customer

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Ernesto Estepan, was my sales contact. He showed me the used vehicle I was interested in. We did a test drive and found that it needed a few minor items, and I wanted a second key. Through He showed me the used vehicle I was interested in. We did a test drive and found that it needed a few minor items, and I wanted a second key. Throughout the process Ernesto kept me informed and made the buying process easy. Everyone I met at this dealership walked around with a smile. I was pleased with the quality of the repair and painting that was done. I was very pleased that I used Thornton Chevrolet. More

by BIGGSAPPRAISAL Verified Customer Verified Customer

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