Eric Shetler | Page 2

Horrible service they lie thru their teeth. I have called and called and even went there. They say. We are looking into it. This one will called that one will call and guess what no one calls. I have called and called and even went there. They say. We are looking into it. This one will called that one will call and guess what no one calls. This has been going on since june .i think corporate is as bad as their dealers. We email corporate no response. This is the second time first time curry Hyundai changed the engine and then 1 month later engine issues again. The care still there not even looked at. NO communication stills. Making car payment for that has been sitting there in their parking lot. More

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Manny and the whole team were amazing from the minute we got there. They were very professional and friendly, and strives to meet our needs. got there. They were very professional and friendly, and strives to meet our needs. More

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Bought two cars from them, one in 2014 - no issues. I don’t know what happened since then but holy crap. Second car we bought had 15,000 miles “certified.” Did all services on time. First “major” servi I don’t know what happened since then but holy crap. Second car we bought had 15,000 miles “certified.” Did all services on time. First “major” service they told us our front brakes were completely failed. They told us the expectation of a pre-owned car brakes there is very low. Today we brought it in and guess what? Complete failure in the rear brakes they claim. So 20,000 miles and the entire brAking systems on both the front and the back needed complete FULL replacement. If we are paying upwards of $600 for each major service, why is it that they aren’t catching these problems before they fail. It is very difficult to do that much damage to a full braking system. And if they lasted roughly 7000 and 20,000 after the certification, what good is the certification. Place is a con job. Not even remotely a reputable business. More

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Great service from Ernesto and Eric, very helpful keeping in touch during car waiting time Very responsive with answers to questions in touch during car waiting time Very responsive with answers to questions More

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Only buy from Danbury Hyundai if you enjoy putting on clown makeup. This is a ride, so tldr: save yourself the frustration and get a Honda from a different town dealership. I bought a 2014 Certified U clown makeup. This is a ride, so tldr: save yourself the frustration and get a Honda from a different town dealership. I bought a 2014 Certified Used Elantra from this dealership in 2016. The car was a lemon. Many parts needed replacing all the way up to a faulty Catalytic Converter which the service center took over a MONTH to fix. But that’s not the worst part! Soon my car would not turn on despite a very recent battery change. It just clicked over. The service desk said they changed the battery and the problem fixed itself. The problem persisted, so I brought it back and was told I needed to replace a $600+ part. Did so. The problem persisted. They then told me the FIRST battery they gave me was faulty! All three managers were terrified, I saw them huddled in the back figuring out what to say to me. It would have been comical if the head of the mechanic side didn’t have the gall to come out and say “Well, I wasn’t the one here to do it, so it’s not my fault” UNDER THE “We get it right the first time, guaranteed!” sign. I silently walked out in absolute disgust. In all this place got over $1k out of me because they are either CATEGORICALLY awful at their jobs or they are an adept scam. I hoped I never had to go back. But because the universe loves having the last laugh, my catalytic converter started giving me issues this week. I dreaded calling the number, but couldn’t help but laugh as I was hung up on 4 times before I could even ask a question. The Danbury Hyundai struggle bus is still chugging, I guess. Once I finally got to speak to someone I was told the part had a 12 month warranty and they won’t replace it, even if it’s faulty. I give up. I present to you this review as my last gasp of sanity. P.S. I’m the daughter of a used car salesman. I know the game. The man that sold me my car was the sales manager. The dude is the slimiest example of a salesman. He told me to “think of him as family” right off the bat, along with many other tired tropes. I needed the car for work so I held through, but you can give your money to a dealership with more honest tactics if that kind of thing matters to you. More

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Very accommodating and honest this is our second lease. They did not pressure us in any way They did not pressure us in any way More

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Eric was the most professional, personable, knowledgeable sales representative I have ever interacted with. Highly recommend both sales rep and dealership. sales representative I have ever interacted with. Highly recommend both sales rep and dealership. More

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Eric was great and extremely helpful and knowledgeable. Would recommend him to anyone. It was a Saturday and the paperwork process did take sometime. But they did have lunch available. Would recommend him to anyone. It was a Saturday and the paperwork process did take sometime. But they did have lunch available. More

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Eric truly went above and beyond to make sure we were happy and comfortable. I really appreciate the amount of work he put into getting us a new vehicle!! happy and comfortable. I really appreciate the amount of work he put into getting us a new vehicle!! More

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My salesperson Eric was excellent. Great experience working with him. All my concerns were addressed. Great experience working with him. All my concerns were addressed. More

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