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Emily Wagner
Emily Wagner at Toyota of Des Moines

Emily Wagner | Page 93

Express Service Advisor

Toyota of Des Moines

1650 SE 37th St.
Grimes, IA 50111

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4.8
975 Reviews
4.8

975 Reviews

Write a Review

975 Reviews of Emily Wagner

October 14, 2023

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Employee Rating

The process was very quick and easy. I was in and out with no problems. More

by mseymour143
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Recommend Dealer
Yes
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Oct 16, 2023

Toyota of Des Moines responded

We are pleased to hear that you were able to get in and out with no problems. We know that your time is valuable, and we appreciate your trust in our team to get the job done quickly and efficiently. We look forward to serving you again in the future!

October 14, 2023

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Great communication and efficiency. Waiting area extra nice with a wonderful expresso cappuccino and latte machine for customers. Very comfortable during my cars servicing. More

by DRCHERNY
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ian Davis, Justin Madison , Colton Powers, Robert Schulz

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Oct 16, 2023

Toyota of Des Moines responded

We are so glad to hear that you were happy with your experience, and that you appreciated our espresso cappuccino and latte machine. We appreciate your business and your feedback, and we look forward to serving you again in the future.

October 13, 2023

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Great service and saved me time and money. The service man was very honest and told me I wasn’t due for an oil change yet. More

by SMESSER0
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Ian Davis , Colton Powers, Robert Schulz

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Oct 16, 2023

Toyota of Des Moines responded

Thank you so much for your kind words about our service and our honesty! We are so glad to hear that you were happy with your experience. Take care!

October 13, 2023

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Prompt, pleasant. Nice area to wait. Interesting video but at the end there was supposed to be an option to have the car appraised. There was no button More

by dandjshannon
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ian Davis, Justin Madison , Robert Schulz

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Oct 13, 2023

Toyota of Des Moines responded

Thank you for your feedback. We are so glad to hear that you found our service center to be prompt, pleasant, and with a nice waiting area. We are always looking for ways to improve our services, and we appreciate your feedback about the video appraisal button. In the meantime, if you would like to have your car appraised, you can always contact our team to assist you. Thank you again for the review!

October 13, 2023

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Employee Rating

Very professional. Fast and affordable. Really appreciate the video and all the details the service tech provides. More

by damowitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ian Davis, Justin Madison , Colton Powers, Robert Schulz

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Oct 13, 2023

Toyota of Des Moines responded

We believe that it is important to keep our customers informed about the work that we are doing on their vehicles, and we are glad that you found the video to be helpful. We look forward to serving you again in the future. Take care!

October 12, 2023

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My experience at Toyota of Des Moines in Grimes was awesome, they got right to my car, and I was out of there within an hour after my oil change! More

by carla_vanzuuk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ian Davis, Justin Madison , Colton Powers, Robert Schulz

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Oct 13, 2023

Toyota of Des Moines responded

Thank you for the 5 stars! We know that your time is valuable, and we appreciate you choosing Toyota of Des Moines for your oil change needs. Thank you again for your business! We look forward to serving you again in the future.

October 11, 2023

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Employee Rating

Toyota of Des Moines dealership do good services and take very good care customer every time More

by la0supastasoccer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ian Davis, Justin Madison , Colton Powers, Robert Schulz

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Oct 12, 2023

Toyota of Des Moines responded

Thank you so much for your kind words about Toyota of Des Moines! We're so glad to hear that you've had such positive experiences with our dealership. Visit us again soon!

October 08, 2023

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Employee Rating

We changed our appointment to be my minivan instead of our rav 4 before our appointment but you kept me waiting insisting I didn't have an appointment. I ended up spending 2 hours there on a basic routin More

by arbitragedale
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ian Davis, Justin Madison , Colton Powers, Robert Schulz

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Oct 09, 2023

Toyota of Des Moines responded

Thank you for taking the time to provide your feedback. We do our best to care for all of our customers in a timely manner and we are disappointed you feel we fell short of that. If you would like to discuss this further, please contact our General Manager, JP Phillips.

October 06, 2023

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Employee Rating

I am an online person so to set up the appointment was a breeze. I pulled in a little early they gave me a estimate I thought I was do for oil change but it was only tire rotations they didn't try to over More

by LOUBOGER
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Terry Muhlstein

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Oct 09, 2023

Toyota of Des Moines responded

Thank you for this wonderful review! Your loyalty is very much appreciated. Our service team at Toyota of Des Moines is thankful for customers like you! Come again soon!

October 04, 2023

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Employee Rating

Nice representative and fast service. No issues post appointment. Will go back again to this location More

by marchkirby1
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 04, 2023

Toyota of Des Moines responded

We appreciate the feedback! It was our pleasure to work with you, and we look forward to seeing you again at Toyota of Des Moines in the future!

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