Emetrio (E.T.) Torrez
Emetrio (E.T.) Torrez at Garden Grove Kia
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Emetrio (E.T.) Torrez | Page 2

Sales & Leasing

Garden Grove Kia

13731 Harbor Blvd
Garden Grove, CA 92843

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4.9
146 Reviews
4.9

146 Reviews

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146 Reviews of Emetrio (E.T.) Torrez

February 03, 2024

Dealership Rating
Employee Rating

The sales process was quick and easy. They were helpful and took care of my needs without any of the normal sales xx. More

by SAULRAMIREZ45
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chad Clarke

Feb 05, 2024

Garden Grove Kia responded

Saul, we're glad to know your experience at Garden Grove Kia was quick and easy. We always aim for a hassle-free process! Thanks for the review.

February 01, 2024

Dealership Rating
Employee Rating

Good customer service friendly environment good hospitality safe clean facilities l would recommend this location for all Kia dealers and more More

by mamandonado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 01, 2024

Garden Grove Kia responded

We appreciate your positive feedback and recommendation! It's great to know you enjoyed our customer service, friendly environment, and clean facilities at Garden Grove Kia. Thanks for choosing us!

January 13, 2024

Dealership Rating
Employee Rating

Friendly workers with great customer service skills, fast and super efficient was happy to say they had my vehicle ready on time.:) More

by AMYFOREMAN72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 15, 2024

Garden Grove Kia responded

We're glad to know you had a positive experience with our team at Garden Grove Kia! Thanks for highlighting our efficiency and customer service. Enjoy your vehicle, and we hope to see you again soon!

January 10, 2024

Dealership Rating
Employee Rating

People very professional and take their job seriously and very friendly. I recommend Kia 💯 percent for your next car. More

by martin.osmar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 10, 2024

Garden Grove Kia responded

Martin, we're delighted to know you had a positive experience with our team at Garden Grove Kia. Thanks for recommending us! Enjoy your new ride.

January 02, 2024

Dealership Rating
Employee Rating

The car I purchased new from Volkswagen just two years ago turned out to be the worst car I ever bought. I felt pressured and they did me wrong. I felt like I got a great deal here at Kia, I feel great ab More

by Alv.jl
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 02, 2024

Garden Grove Kia responded

We're glad to hear our service stands out! Thanks for choosing Garden Grove Kia above the rest - enjoy your new car!

January 02, 2024

Dealership Rating
Employee Rating

We haggled quite a bit over price, but I really wanted this car so I paid a little more than I had planned. ET even drove the car to my home, which was very helpful and kind. More

by petals50
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Jan 02, 2024

Garden Grove Kia responded

We appreciate your feedback and are glad to know that ET was able to assist you in getting the car delivered right at your doorstep. We hope you're enjoying every ride with your new car from Garden Grove Kia!

December 27, 2023

Dealership Rating
Employee Rating

Overall, the car dealership experience was mixed. While the online price was fair, the overall cost came with $3500 of additional dealer charges, the sales team's emphasis on add-ons without clear di More

by Christine
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Aldo Orea , Kenny Seo 4.5/5

Jan 02, 2024

Garden Grove Kia responded

Christine, I'm sorry to read about your mixed experience. We aim for transparency and efficiency in all our dealings, so it's disappointing that you felt frustrated during the process. Your feedback is valuable as we continually work on improving our service delivery. If there are any unresolved issues or if you'd like further clarification on anything, please don't hesitate to reach out directly to me. Thanks, Mike Mosier - General Sales Manager - (714) 823-4949

December 19, 2023

Dealership Rating
Employee Rating

Dealership was great. Process was smooth, quick, and easy. Everything was straight forward. No games, honest, and treated me like family. Definitely one of the best ex More

by superhirojr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chad Clarke , Scott Hegedus

Dec 20, 2023

Garden Grove Kia responded

We're delighted to know that you had a great experience at Garden Grove Kia! Our team strives for smooth and honest transactions, treating every customer like family. We look forward to helping you with your future Kia purchases. Safe travels in your new car!

December 14, 2023

Dealership Rating
Employee Rating

The work was done on time and Jeremy was an excellent service representative. He was very friendly. More

by RDHDAUNTJANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kadin Espinosa

Dec 15, 2023

Garden Grove Kia responded

We are thrilled to hear that Jeremy provided excellent service. Thank you for choosing Garden Grove Kia!

December 14, 2023

Dealership Rating
Employee Rating

Mal servicio tuvieron mi carro para hacer el cambio de aceite y le quitaron la leyenda del cambio y lo seguía pidiendo tuve que regresar a ver , hasta me hace pensar que no le hicieron el cambio de aceite More

by AMARYCRUZ285
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chad Clarke

Jan 02, 2024

Garden Grove Kia responded

Lamento mucho escuchar sobre su experiencia con el cambio de aceite. Nos esforzamos por proporcionar un servicio eficiente y confiable, así que esto definitivamente no está a la altura de nuestros estándares habituales. Me gustaría investigar más este asunto para usted. Por favor póngase en contacto cuando pueda. Gracias, Craig Atchison - Service Manager - 714-823-4949

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