Elvis Felic | Page 2

Elvis was very helpful and well-informed. He made buying my new Audi S7 a pleasure. He made buying my new Audi S7 a pleasure. More

by GERRYN0 Verified Customer Verified Customer

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It was a very smooth transaction. I got my brand new Q5 and I am loving it! Them guys especially Elvis were very accommodating and never failed our expectations. If somebody needs a n I got my brand new Q5 and I am loving it! Them guys especially Elvis were very accommodating and never failed our expectations. If somebody needs a new Audi or even pre-owned vehicles don’t hesitate to stop by and you will never regret the experience. More

by UQM4 Verified Customer Verified Customer

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I was looking for a Mini Cooper, which they had. I called from Rockford, MI Spoke to Elvis the salesman, asked him if the car was fully serviced. He said YES So I flew to Des Moines and was at the I called from Rockford, MI Spoke to Elvis the salesman, asked him if the car was fully serviced. He said YES So I flew to Des Moines and was at the dealership at 10 am Saturday. Test drive the car and thought it was OK. So had all papers signed and waiting It was taking a little bit longer and George approached me and told me there was a problem with a oil leak, but the problem was their chief mechanic was not in that day and could not fix it until Tuesday. I had to be back home, for family matters So had to stay one more night and buy a ticket back home. George called me Friday and told me the car was ready and would shipped free of charge. When the car arrived and started it, the dashboard was like a Christmas tree. They paid for the repair, that was a bad installation of the oil filter Less than 4000 miles, oil had to be , so how could the say the car was serviced, the cabin filter also needed to be changed 4000 thousand miles another light when on. The parking sensor went bad 2.500 to repair it. Spoke to George and said they would only do repairs for the original oil leak. Then with 7000 miles brakes had to be replaced, so definitely it was not serviced I was more disappointed, when at the dealership they told me tires were mismatch and needed to be replaced More

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We will buy from Elvis again we will be customer for his from now on he cares he is not just after a sale class act from now on he cares he is not just after a sale class act More

by AFISCHERSEED Verified Customer Verified Customer

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I felt I got a satisfactory deal after negotiations. But I was disappointed when I saw my trade in was advertised as a used car for $8000 more I received. But I was disappointed when I saw my trade in was advertised as a used car for $8000 more I received. More

by richard.stahlhut Verified Customer Verified Customer

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Very unprofessional. Staff acted as though I was inconveniencing them. Sales team was loud and unprofessional. I couldn’t tell if I was in a business or an drunk frat Staff acted as though I was inconveniencing them. Sales team was loud and unprofessional. I couldn’t tell if I was in a business or an drunk frat party. Who ever was in-charge of those employees needs better customer service training. More

by NathanBolton Verified Customer Verified Customer

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We had a great buying experience at Audi Des Moines. There were a couple of aggravating issues including having the wrong VIN number on our loan papers, registration, etc. which required us to return a There were a couple of aggravating issues including having the wrong VIN number on our loan papers, registration, etc. which required us to return and redo signatures. My other issue is with the memory of my Q5–favorite channels among other things, do not stay saved. I took the car in and basically learned that Audi needs to release an update to fix this issue. More

by DENISE.GLASER Verified Customer Verified Customer

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The representative was professional and courteous. He was informative and listened to my concerns. He addressed all service needs He was informative and listened to my concerns. He addressed all service needs More

by PECKJJ Verified Customer Verified Customer

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The dealership was very clean and the salesman was friendly yet helped me get what i wanted friendly yet helped me get what i wanted More

by REDROCKET044 Verified Customer Verified Customer

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Very fast & friendly service. I really wish the car was properly detailed. Some stains in the headliner. Otherwise, a very good overall experience! I really wish the car was properly detailed. Some stains in the headliner. Otherwise, a very good overall experience! More

by wilcox_bobby Verified Customer Verified Customer

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