Elle Cervantes
Elle Cervantes at Tustin Mazda
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Elle Cervantes | Page 24

Service Advisor

Tustin Mazda

28 Auto Center Drive
Tustin, CA 92782

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5.0
244 Reviews

Dealership Experience

15 yrs, 9 mos

Industry Experience

15 yrs, 9 mos

Languages Spoken

Spanish Spanish

5.0

244 Reviews

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244 Reviews of Elle Cervantes

January 12, 2021

Dealership Rating
Employee Rating

The staff is always kind and professional. I am happy with my experience and with the service provided at Tustin Mazda. I will return for future car services. More

by Gcollins13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

January 12, 2021

Dealership Rating
Employee Rating

They took videos of my car to show me and it was the coolest thing ever. I loved it. Josh took care of me and was amazing. I usually come see Elle because she helped me with problems I was having with t More

by Lindsey Bair
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Joshua Vasquez

December 16, 2020

Dealership Rating
Employee Rating

I always feel like the service department is super friendly as well as being informative and straightforward about the car. The dealership waiting area is also nice. More

by Anon2020
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Joshua Vasquez, Tony Mattingly , Jefferson Norona

December 13, 2020

Dealership Rating
Employee Rating

I drive out about 30 minutes to get my car serviced and personally I get the best service possible. Scheduling is easy and fixing my car makes it feel brand new every time. Amazing team. More

by Berlin0730
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 13, 2020

Tustin Mazda responded

Berlin0730, Thank you for the opportunity to serve you. It was our pleasure!

November 30, 2020

Dealership Rating
Employee Rating

2nd new mazda I've purchased in just over 1 year. Janell Keogh has been soo helpful with both purchases and found exactly what I wanted. The dealership is top notch and very mindful of customer service, I f More

by Scott81181
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Janell Keogh , Jackson King

November 19, 2020

Dealership Rating
Employee Rating

Chance is a great guy. By far he has been the best sales adviser I have ever had. He helped me with the purchasing of my Mazda 3 turbo. He met with me on a Wednesday and I told him I need a couple of days More

by cmera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Chance Asue

November 10, 2020

Dealership Rating
Employee Rating

Josh was very kind and made me feel comfortable, even though I was worried about what was wrong with my car. He took care of everything quickly and seamlessly! More

by desnguerrero
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Joshua Vasquez

Nov 10, 2020

Tustin Mazda responded

desnguerrero, Thank you for the honor to serve you. It was our pleasure!

October 29, 2020

Dealership Rating
Employee Rating

Josh was on top of everything and fielded all of my requests. He talked me through all of the details in the car report and found issues that made total sense to address. Very Thankful for his extra ef More

by Kevin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Joshua Vasquez, Damian Escobedo

September 07, 2020

Dealership Rating
Employee Rating

When I come to Tustin Mazda, I feel 100% taken care of from start to finish. Everyone, incl Josh, is always helpful, kind, and friendly. More

by kathy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Joshua Vasquez

August 01, 2020

Dealership Rating
Employee Rating

Kevin was wonderful assisting me with leasing my 5th car from this dealership. Everyone at Tustin Mazda is so friendly and helpful. Kevin makes the experience of getting a new car fun; unlike so many dealer More

by Julie.darger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kevin Keogh

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