Edwin Mercedes | Page 36

It is with great pleasure that I extend this brief correspondence. I have been a proud Audi client for over three years now. You find so many people that will take time out of their day to complain correspondence. I have been a proud Audi client for over three years now. You find so many people that will take time out of their day to complain about the issues they may have experienced, however will not use the same energy to discuss or acknowledge dedicated individuals. Well I can safely say that I have and will do both when required. Allow me a brief introduction, I am at the tail end of my Audi 2010 Q5 lease- in which I will return sometime this week to pick up my new 2014 Audi Q5. The reason it’s very important for me to share this information is because my experience with Audi especially service and now sales with the new 2014 Q5 has been nothing short of remarkable. Past experience with service each and every time was commendable. I felt like I belonged to the Audi family. I have to praise Blanca Simpson for her OUTSTANDING customer service during the 3.5 years I have had my car. She is very knowledgeable about the service and overall company. She is the epitome of EXCELLENT customer service. She has always kept me in the loop of what updates were required, , the progress of service, followed through with follow up calls, just a very, extremely very sweet and tentative individual. She is one of the reasons, I’ve entered into another lease agreement. I can’t thank her enough for her EXCEPTIONAL service and if there is a customer service award –she should be the first recipient. Over the past 18 years –I have leased vehicles with various companies and hands down Audi is the best!!!!! My experience in the beginning (prior to Blanca Simpson) was nowhere near what it is when she took over my account. It was a rocky start but a remarkable finish. I look forward to more great service experiences with my new 2014 Q5. Due to the great service experience, it led me to inquiring about entering into another lease agreement (in which I have done successfully). I was introduce to Edwin Mercedes another great individual. I went into the dealership with everything on my mind that was essential to entering into another agreement (i.e. vehicle, color, payment, extras, etc….) for him to transition my thoughts into reality was impeccable. He was extremely accommodating and went that extra mile to get what I wanted. He took his time and went over different options available to me. I felt very important for him to really cater to my needs and he did it with compassionate professionalism. He too provided exceptional customer service. I am more than sure this is not the first message you have received regarding Blanca Simpson and/or Edwin Mercedes outstanding customer service. I commend Audi and their entire establishment for having the best individuals in customer service. I look forward to another 4 years of GREAT customer service. Happy Holiday’s to Audi associates and their famiies! More

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Great experience. Edwin was very helpful in finding me everything I was looking for in my 2014 s4. I would highly recommend my friends and family to visit this dealer. I have already referred several fri everything I was looking for in my 2014 s4. I would highly recommend my friends and family to visit this dealer. I have already referred several friends as of typing this. More

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I had my first Audi deal with Edwin Mercedes 4 years ago. After that day I had 4 Audi’s from Audi meadowlands under Mercedes guidance and expertise. He had selling, matching and making the rights advises for After that day I had 4 Audi’s from Audi meadowlands under Mercedes guidance and expertise. He had selling, matching and making the rights advises for my cars (Audi A6 2011, Audi Q7 2012, Audi Q7 2013 and Audi S6 2013). 20 of my closest friends bought their Audi`s from Edwin Mercedes, they are trust him and had been upgrading their cars due to the excellent costumer service from him. I am 2 hours from Audi meadowlands and I drive all the way there just to deal with the best salesperson any car enthusiastic could ask for. More

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My tire pressure monitor told me I was low on air. After filling the tire with air I got the same error message the following day. This led me to find a nail in my tire and the service department was abl filling the tire with air I got the same error message the following day. This led me to find a nail in my tire and the service department was able to fix it right away with no appointment. I had to get to the hospital to pick up my wife after surgery and the last thing I needed was a flat tire or to drive on the donut. Audi Meadlowands had the tire in stock and squeezed me in. I was back on the road in no time and was thrilled they were able to be there in my time of need. More

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Edwin was a very pleasant and honest people to work with , and gave me a lot of information I needed due to the bad past experiences with other dealers . with , and gave me a lot of information I needed due to the bad past experiences with other dealers . More

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Overall Audi Meadowlands delivers an exceptional customer experience. They are friendly and engaging and always attempt to meet their customer needs. I have used them several times to service my A8 and TT experience. They are friendly and engaging and always attempt to meet their customer needs. I have used them several times to service my A8 and TT and they have done terrific work and WoWed! me as a customer each time! They have been head and shoulder above other dealers I have dealt with and would be my first choice next time I decide to purchse a new model Audi More

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Edwin Mercedes was a very professional and thorough sales associate. I was impressed with his knowledge and expertise and will recommend this dealership to anyone. associate. I was impressed with his knowledge and expertise and will recommend this dealership to anyone. More

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