Edwin Hernandez
Edwin Hernandez at Criswell Nissan
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Edwin Hernandez

Sales Consultant ehernandez@criswellauto.com

Criswell Nissan

19574 Amaranth Drive
Germantown, MD 20874

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4.8
36 Reviews

Sales Consultant (301) 825-5993 ehernandez@criswellauto.com

Languages Spoken

English English

Spanish Spanish

4.8

36 Reviews

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36 Reviews of Edwin Hernandez

May 04, 2024

Dealership Rating
Employee Rating

It charged me a 3% fee for paying with a credit card and did not warn me, so I had no choice. UNACCEPTABLE AND POSSIBLY ILLEGAL. More

by AJF0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 06, 2024

Criswell Nissan responded

Thank you for choosing Criswell. We value all feedback and are sorry to see your experience was not a positive one. Your comments were shared with our management team, and we would like to note there is a sign posted next to the credit card terminal and we also mention the credit card usage fee in the text that is sent to customers once the repair order is opened. We apologize for any inconvenience and truly hope you continue to allow our team to provide the service your vehicle needs to stay well maintained.

April 21, 2024

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Employee Rating

The Criswell staff was super friendly! They all work as a team, our salesperson shows us the car, the manager keeps us entertained and the finance lady Krystie helped get us the best deal! More

by Rosemary
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Al Ransome, Rubin Ferreira, Eric Engram, Elizabeth Velasquez , Willy Bedzigui, Krystie Zhang

Apr 23, 2024

Criswell Nissan responded

Our team is here to help, and it's great to know you were pleased with your overall experience at Criswell. Thank you so much for sharing this positive feedback with us!

April 15, 2024

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Employee Rating

I was not expecting to buy a car that day but Edwin’s service was amazing! He got me to the payment I was looking for but his enthusiasm is what got me to buy! Will recommend all my family members to him More

by Alian A
Finance Experience
Recommend Dealer
Yes
Apr 16, 2024

Criswell Nissan responded

Congratulations! It's wonderful to know you enjoyed a fantastic car buying experience while working with Edwin. We value the opportunity to work with you and truly appreciate your recommendations.

March 23, 2024

Dealership Rating
Employee Rating

Wonderful service, this vehicle is the best one I’ve had . Edwin was so helpful In the whole process. I truly appreciate you guys ! God bless you all! More

by victoriaprince
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rubin Ferreira

Mar 25, 2024

Criswell Nissan responded

We're happy to see you were pleased with the stellar service you received while working with the friendly and professional staff at Criswell. Feel free to give us a call or stop by if we can be of further assistance.

March 18, 2024

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Employee Rating

I have nothing but outstanding customer service from Criswell Nissan Dealership. Starting Edwin Hernandez, with the purchase of my new/used car in October 2023, to my recent service in March 2024 with More

by RSFELDER77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gail (servicing dept.) and shuttle bus driver (lives in my community)

Mar 19, 2024

Criswell Nissan responded

It's great to see you can depend on our standout staff to provide an excellent customer service experience each time you visit. We value the opportunity to work with you and look forward to seeing you again when your vehicle is due for its next routine maintenance visit.

March 08, 2024

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Employee Rating

They very professional, Mr. Enrique is very kind and good sale person. I have a good experience purchase my car, Mr Enrique always be kind, nice and very professional with every More

by giolpz0919
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 11, 2024

Criswell Nissan responded

Thank you for sharing this positive feedback! We hope to be of service to you in the future.

March 04, 2024

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Employee Rating

Customer service was amazing recommend coming here for anyone that would want to get a starter car More

by theronjohn0723
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rubin Ferreira

Mar 06, 2024

Criswell Nissan responded

We're happy to see we could help you out! We value your business and truly appreciate your recommendations.

March 03, 2024

Dealership Rating
Employee Rating

Edwin had a lot of patience and was willing for us to test drive all the cars we asked about. Keep up the good work Edwin!! Christine was great too. She was friendly and easy to talk to and she made m More

by janice.solomonknox
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 04, 2024

Criswell Nissan responded

Our friendly and professional team is here to help, and it's wonderful to know you had a 5-star car buying experience at Criswell!

February 28, 2024

Dealership Rating
Employee Rating

It was a pleasant atmosphere. The employees were knowledgeable and friendly. It was a great experience. More

by RajinderTohan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willy Bedzigui

Mar 04, 2024

Criswell Nissan responded

We're happy to see you were satisfied with your experience. Don't hesitate to reach out if you have additional questions or if we can be of further assistance.

February 26, 2024

Dealership Rating
Employee Rating

Edwin was great and responsive. . he was knowledgable of the vehicles and was very helpful. More

by lindathomas39
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rubin Ferreira

Feb 27, 2024

Criswell Nissan responded

We're happy to see you found our staff to be so supportive! Don't hesitate to give us a call or stop by if you have any other questions about your vehicle.

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