Edward Clark | Page 10

Great working with the Team Thank you to everyone for helping through the process of leasing a new car. Everyone was very helpful and transparent throughout the process. There wa Thank you to everyone for helping through the process of leasing a new car. Everyone was very helpful and transparent throughout the process. There was no pressure put on me to purchase as opposed to other places I had visited. More

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No Integrity, Horrific Communication I purchased a used 2015 Ford Edge from Jannell 9-20-19, and the Sales Department gets 5 Stars - they were superlative. Regrettably, both the Service a I purchased a used 2015 Ford Edge from Jannell 9-20-19, and the Sales Department gets 5 Stars - they were superlative. Regrettably, both the Service and Management Team are the opposite. We are in the Northeast, where random power outages due to weather happen at least yearly (more, really). The dealership has no contingency plan for this eventuality. Within 2 weeks of purchase, Service was in possession of my car to fix a couple of outstanding issues and there was a power outage at Jannell. I was easily reachable, but they never contacted me - at all. Driving to them was not an option as I live 30-40 minutes drive from the dealership and they had my car. I was unable to reach them until Day 3. I called Ford Corporation 6x on Day 2 of the outage. They had zero information about anything, refused to allow me to speak voice-to-voice with a Supervisor, insisted that I address the situation with the Dealership (not reachable), gave me a "New" (wrong) number for the dealership, and repeatedly committed to call me back that day, which they did not. Although they did text me early in all of this to say that they were closing the case as the issue was "Resolved". NOT. I finally reached Jannell on Day 3 of the outage, and the service manage, Shawn Hillegass was under the impression that everyone whose vehicle was in their possession had been contacted. Subsequently, I learned that I was in the majority here - few people had been contacted. Sean did arrange for substitute transportation for me at Jannell's cost, and when I picked up my car several days later gave me some coupons for free oil changes (at my request, he offered nothing for my aggravation and anxiety). This was acceptable and I was willing to call it a bad situation with a reasonable outcome. Shawn gave me his card and invited me to call him if I had any further issues. I DID, AND HE NEVER HAS. One of the issues the car had been left with service for isn't fixed. I began leaving Shawn messages 11-4-19, and after 4 messages and 2 weeks went by with no response, I spoke with the GM, Bill Roderick. That was on November 16, 2019. We spoke at length, he agreed that my expectations were not unreasonable, and he committed to contact me early the following week after he addressed the situation at a Manager's meeting. 2 more weeks have passed I have heard nothing from anyone at Jannnell. As an aside, for 3 weeks if the time I was trying to get them to respond to me, I had substitute transportation I could have used (I live on a small peninsula and public transportation isn't really available in any meaningful way). So I have been trying to get an issue outstanding from initial purchase fixed for 2 1/2 months, and for over 6 weeks have been unable to get them to respond to my concerns and resolve my issues. This business clearly lacks organization, commitment to the customer, follow-through, integrity, and the basic skill of effective communication. Go elsewhere to purchase a vehicle. More

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Great Working With Harry And Wilfredo Thank-you gentlemen for guiding me through the process of buying a new truck. Harry's patience, professionalism and expertise greatly facilitated th Thank-you gentlemen for guiding me through the process of buying a new truck. Harry's patience, professionalism and expertise greatly facilitated the process. Thank-you. More

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Explorer & F550 Zero hassle, super friendly and extremely professional! Highly recommend Jannell Ford. Inquired about a two vehicles and they went above and beyond Zero hassle, super friendly and extremely professional! Highly recommend Jannell Ford. Inquired about a two vehicles and they went above and beyond our expectations! Happy buyer here!! Thank you especially Harry and Jill! We will be back for sure! More

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Ford Ranger Purchase: Excellent Experience, Very Fair Price My 2004 Explorer SportTrac needed a major repair, and David Smith in Service let me know that it was probably time to move on rather than pour more re My 2004 Explorer SportTrac needed a major repair, and David Smith in Service let me know that it was probably time to move on rather than pour more repair dollars into it. Appreciated his candor and good advice to save me money. Worked with Rob Sylvia and Eddie Clark to purchase a 2019 Ranger Lariat. They conducted professional conversations and negotiations without pressure. Trade-in value was very good and the final price was excellent. Rob was perfectly congenial to my wife and me and took the time to go through the vehicle's features and assisted with setting up the Ford Pass app. Long-time customer since my 2004 purchase... Jannell has continually stayed on top of its game, remodeled and expanded the facilities, and they always provide overall excellent sales and service at a good value. Fair practices with the customer first and staff is always willing to discuss any issue or question that might arise and make accommodations. Recommend without reservation. More

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Great experience - no complaints. I purchased a used Chevrolet pickup that came in on trade. I worked with Deivisson and Eddie to come to an agreement on a few minor items that needed I purchased a used Chevrolet pickup that came in on trade. I worked with Deivisson and Eddie to come to an agreement on a few minor items that needed repair and settled on a very fair price. My experience with everyone at the dealer was excellent as all were very professional and efficient with my time. I would definitely recommend this dealer to others. Thanks guys! More

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