Edgar Guzman | Page 3

Very responsive to our wants/needs. Salesman attention was solely on us and helped us with any issues we asked. Salesman attention was solely on us and helped us with any issues we asked. More

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Stupid me! I did not read these reviews before doing business with this lying, deceitful, arrogant, Infiniti dealership. Where do I start? I purchased the ca I did not read these reviews before doing business with this lying, deceitful, arrogant, Infiniti dealership. Where do I start? I purchased the car in January 2022. I spoke with a salesman named Edgar. We inquired about the QX50. Everything seemed to be going well and they had a color my wife liked so we went to his office to talk about it. I didn't haggle about the price. There was no trade in. I put $10K down and financed the rest. Edgar was anxious to get his satisfaction rating filled out so we obliged him and gave him a good one. We didn't drive the car much, but finally filled up weeks later and saw the dreaded message on the tank cover "Premium Fuel Only" We never knew this. Edgar did not want to tell us and when questioned about what he withheld, he responded that "everybody knows these cars take premium". I responded that the average person does not know this. I certainly didn't and he didn't bother telling me. It would have been a deal breaker. I am retiring and this would be our car for a long time and to be stuck with high priced fuel for the next 10 years is not good. The problems continued after that. My wife tried to hook her Iphone up and the computer kept blacking out the screen. We took it in. Arrogantly, they said it was "user error". After they looked at it, they admitted the computer was bad. This was in March/April. It is now August, and the computer replacement is still not in. They said since this is a 2022 that they do not make the computer anymore. We were told we are 10th on the list to receive a new one and they can't tell us when it will be in. A brand New $50K car! Other problems with the car just kept mounting. The locks on the door made a ripping sound when the car turned off, There was a musty smell from the air conditioner (No fix for this). Each time we would call about these issues, they would not return a call until we called again. Then they laughed at us, I guess now we are a private joke between them. They would pick up our car since we live in New Braunfels and leave a loaner with no fuel. When they returned our car, they used up half the tank of premium fuel. They also ate their lunch and snacks in our car which we don't even do. We told them about the mess and they didn't seem concerned. Infiniti Customer service called us several times, but this is just a phone call specialist and has no authority to fix things. My wife spoke to Edgar about the deception on the grade of fuel. I spoke to the sales manager, Patrick, about this. He took down the information but did nothing. I asked him to have the GM call me. It took the GM, Anthony Cooper, over 5 weeks to call me. He was on vacation the week I called so I understood. Then he got covid which prevents you from making phone calls I believe. When I spoke with him, he scoffed at all my issues. He too, said I should have known about the Premium, and told me I could put regular in but it will make the car louder. A Brand New Car! The computer issue he said was a well known issue. I asked him why it wasn't tested before selling me the car. He had no real response and of course, they just missed it. I also asked about a buyback because I would like to get out of this relationship the dealership keeps bragging about. He said I would lose money. I will just wind up selling this on my own and take the loss. That's how badly I want to get away from this dealership. Yesterday, they returned my car after repairing another problem and they put a dent on the frame while they had it. They refuse to take responsibility for it. I spoke to the Service Manager, Ricky, who claimed the dent was there when he received it. I asked him to have the GM call me again. I don't expect a call back. I see Mr. Grubbs, the owner will respond to these reviews sometimes. I am asking Mr. Grubbs to contact me personally instead. I know we are a joke to your employees at this point. They most likely roll their eyes when we call. So, of course, we are just a problem customer and they would like us to go away. I don't expect you to get a good explanation from them. But I would pay attention to the frustration I am posting here. If I spend $50K, I give you the money in good faith that I will receive a good product. I did not receive my part of the bargain. More

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Excellent staff! !!! I was extremely impressed!!! I have never had such a pleasureable experience. Thank you so much!!! !!! I was extremely impressed!!! I have never had such a pleasureable experience. Thank you so much!!! More

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Everyone is very attentive and ready to get you out the door with your new vehicle! door with your new vehicle! More

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From the moment I reached out about a certain vehicle, they were courteous, professional, and super sweet. Also keeping me informed of everything going on with the process. Ed answered all my questions a they were courteous, professional, and super sweet. Also keeping me informed of everything going on with the process. Ed answered all my questions and is super personable! Definitely a dealership I recommend! More

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Great service, very professional, and they listened to my needs. I was very impressed with everyone who works here. Definitely recommend this dealership. needs. I was very impressed with everyone who works here. Definitely recommend this dealership. More

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eager to please help ,serve absolutely. , great courteous, friendly. Know their job make people feel at ease courteous, friendly. Know their job make people feel at ease More

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Excellent customer service. Greeted upon walking in the door, and following purchase the finance team called me back with a better quote for financing lowering monthly payment and APR as well as a greater door, and following purchase the finance team called me back with a better quote for financing lowering monthly payment and APR as well as a greater contract term that met my monthly budget. Top Notch! More

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Infiniti of San Antonio personnel has been really helpful on the last two car purchases. Edgar was very helpful. on the last two car purchases. Edgar was very helpful. More

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Everyone at the dealership is always so helpful, professional and friendly. I have owned 3 Infinity vehicles and have had a great experience when purchasing and having my vehicle serviced over the l professional and friendly. I have owned 3 Infinity vehicles and have had a great experience when purchasing and having my vehicle serviced over the last 6 years. More

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